Survey template: Ecommerce Shopper survey about mobile shopping experience

Want to instantly understand how real shoppers feel about their mobile buying journey? Use this ready-made AI survey template from Specific and discover actionable insights—simply start and see for yourself.

What is a conversational survey and why AI makes it better for ecommerce shoppers

We’ve all been frustrated setting up ecommerce shopper surveys about mobile experiences—manual forms take ages, responses feel flat, and the data barely scratches the surface. This is where an AI survey generator changes the game. Conversational surveys don’t just ask questions; they have a genuine dialogue with your shoppers, adapting follow-ups and clarifying as you go.

Traditional surveys present cold, static questions that pile up abandonment rates. But with an AI survey template for ecommerce shoppers, every question flows naturally, just like a conversation in a chat app—making it more engaging, intuitive, and efficient.

Why use AI for ecommerce shopper surveys?

• AI-powered surveys achieve completion rates of 70-80%, while traditional surveys lag at 45-50%—that’s nearly doubling your feedback potential. [1]

• Abandonment rates plummet to just 15-25% with AI, compared to 40-55% for old-school forms. [1]

• Mobile shoppers prefer chat-like surveys—they’re less intrusive and more intuitive, especially when answering on small screens.

We built Specific to offer the best-in-class user experience for conversational surveys, making feedback feel smooth and almost fun—both for creators and your ecommerce shoppers. If you want to dive deeper into crafting great questions, check out our guide on the best questions for ecommerce shopper mobile shopping experience surveys.

Automatic follow-up questions based on previous reply

The secret sauce in Specific surveys is our real-time, AI-powered follow-up questions. Instead of letting “meh” responses slide, we let the AI instantly ask smart follow-ups based on what a shopper said—right in the conversation, just like a research expert would. This unlocks richer context, better stories, and insights you’d never get from a static form.

Let’s look at a typical problem when you don’t have automatic follow-ups:

• Ecommerce Shopper: “It was okay, but a bit slow.”

• AI follow-up: “Can you share which part of your mobile shopping felt slow? Was it browsing products, adding to cart, or checking out?”

Without the follow-up, you’re left guessing what “slow” means. With AI, the response becomes meaningful and actionable.

This saves endless email follow-ups (and lost respondents), making your survey feel like a genuine chat. Try running your own survey—see how AI probing delivers clarity in seconds. For more details on this feature, see our overview of automatic AI follow-up questions.

Automatic follow-ups truly make your survey a conversation—that’s what makes it a conversational survey.

Easy editing, like magic

We know tweaking survey templates can be a pain, but Specific makes it effortless. Instead of clicking through endless menus or rebuilding a form from scratch, you just describe changes in a simple chat—our AI survey editor takes care of the rest, instantly updating your template with expert logic baked in. No more tedious manual edits or fear of messing up branching logic. Edits—big or small—happen in seconds, not hours. Learn more and try editing in our AI survey editor.

Flexible survey delivery: landing page or in-product

Specific makes it simple to deliver your ecommerce shopper mobile shopping experience survey exactly where your audience will notice:

• Sharable landing page surveys: Perfect for reaching shoppers via email, SMS, or social posts—especially if you want to collect opinions post-purchase, after a campaign, or from a diverse customer base.

• In-product surveys: Embed the AI-powered survey directly in your app or e-commerce website. This lets you capture real-time mobile experience feedback at critical moments, like after checkout, a failed payment, or when a shopper browses certain sections.

For mobile shopping experience surveys, both routes work, but in-product surveys put the conversation right inside the action, making the feedback highly contextual and easier for shoppers to complete.

Effortless AI analysis of survey responses

Once responses roll in, Specific’s AI-powered analysis handles the hard work—summarizing feedback, detecting key themes, and turning mountains of conversation into focused, actionable insights. Skip manual spreadsheets and let the platform deliver automated survey insights in real time. Features like automatic topic detection and instant filtering make it a breeze, and you can even chat directly with AI about your survey data for deeper exploration. See step-by-step advice on how to analyze ecommerce shopper mobile shopping experience survey responses with AI.

If you want to see how AI survey analysis actually works, visit our feature page on AI survey response analysis.

Use this mobile shopping experience survey template now

Start getting game-changing insights from your ecommerce shoppers about their mobile experience—use this AI survey template and experience how effortless, conversational, and insightful survey research can be with Specific.

Want to create a custom survey about anything else? Try our flexible AI survey generator and see what you can build in seconds.