Survey template: Citizen survey about transparency and communication

Getting actionable feedback on transparency and communication from citizens is tough—traditional surveys rarely get the response rates you need. That’s why we recommend you use and try this AI survey template from Specific for your next outreach.

What is a conversational survey and why AI makes it better for citizens

Running a citizen transparency and communication survey should be easy, but the reality is far from it. Manual surveys often fall flat—they’re too rigid, time-consuming to set up, and rarely deliver meaningful data. That’s where the AI survey generator comes in. With Specific, we’ve made it possible to build conversational surveys that actually engage citizens.

Let’s break it down: Ineffective, old-school surveys struggle with low completion rates—on average, only 5% to 30% of people reply, with anything above 30% considered stellar. No wonder many surveys end up providing incomplete data and unreliable insights. [1]

Conversational surveys flip the script. By using chat-based AI, you engage people where they’re comfortable—on mobile or desktop, in a simple, interactive format. It feels more like a real conversation than a cold questionnaire. The numbers speak for themselves: conversational surveys can boost completion rates by up to 40% compared to traditional formats. [2]

Here’s a quick side-by-side for clarity:

Why use AI for citizen surveys?

• Fast setup: Build or modify an AI survey template in minutes, not hours.

• More complete feedback: AI-generated follow-ups help citizens clarify points and share more detail than they'd provide in a static form.

• Best-in-class UX: Specific’s tools are purpose-built for smooth, engaging survey experiences, so citizens are less likely to drop out midway.

If you want to learn more about creating high-quality citizen feedback surveys, we break down the essentials in our guide to best questions for citizen surveys about transparency and communication.

Specific’s AI survey generator isn’t just a tool—it’s like having an expert researcher in your pocket, ready to deliver exceptional survey experiences whenever you need them.

Automatic follow-up questions based on previous reply

Anyone who’s run feedback surveys knows that vague answers can torpedo your efforts. That’s why our AI engine in Specific asks smart, automated follow-ups—digging deeper whenever a response is unclear or incomplete. It’s all done in real-time, creating a dynamic back-and-forth that feels natural and human.

Here’s what happens if you don’t have follow-ups:

• Citizen: “Communication could be better.”

• (No follow-up) Result: You’re left guessing—what exactly should be improved, and how?

With Specific’s AI-powered follow-up logic:

• Citizen: “Communication could be better.”

• AI follow-up: “Can you share a recent example where communication fell short, or describe what better communication would look like for you?”

These timely nudges make it easy for citizens to express themselves without extra effort. And because it’s all handled by the AI, there’s no need for manual chasing via email—it just works.

We invite you to try this survey template for yourself and see how natural the conversation feels. This interactive, conversational approach works because follow-ups turn a boring form into a two-way dialogue—making it a true conversational survey. If you’re curious about the mechanics, dig deeper into our automatic AI follow-up questions feature.

Easy editing, like magic

One of the things we love about Specific’s AI survey editor is that it’s as simple as describing what you want to change. Need to tweak a question about transparency, add a new topic, or reword for clarity? Just chat it to the AI, and the template updates in seconds—no confusing form builders or slow manual edits. It’s a huge mental offload, and thanks to the AI’s expert foundation, the wording and logic are always on point.

The days of wrestling with spreadsheet-based survey builders are over. Now, anyone can become an expert survey creator with a few lines of natural text.

Survey delivery: landing page or in-product—your choice

Getting your citizen transparency and communication survey to the right people is all about the delivery. With Specific, you have flexible options:

• Sharable landing page surveys – Perfect for reaching local citizens, distributing through email, social media, or public outreach. Great for city-wide listening campaigns or when targeting people outside your product or app environment.

• In-product surveys – Ideal when you need input from citizens already engaging with a municipal website or digital platform. You can target specific groups (like users who’ve raised support tickets about transparency) and collect feedback at just the right time.

For most transparency and communication surveys aimed at a broad audience, a landing page is often the fastest, simplest, and most inclusive method—share the link and start collecting results right away. But if you're already running a digital platform for your citizens, in-product delivery can give you feedback in context, right as users interact with your services.

AI-powered survey analysis: insights in seconds

What’s the point of better surveys if the analysis is still a drag? Specific’s AI survey analysis tools summarize open-ended replies, identify recurring themes, and serve up automated survey insights—no more slogging through endless spreadsheets. Want to know what’s driving feedback about transparency, or spot shifts in communication needs? You can analyze citizen transparency and communication survey responses with AI instantly—just chat with the analysis tool and get answers to your follow-up questions on the spot. This is next-level analyzing survey responses with AI.

Use this transparency and communication survey template now

Get the clarity and actionable feedback you need—use this AI survey template to make your citizen engagement easy, insightful, and fast. Let Specific handle the details, so you can focus on turning public opinion into action.