Survey example: Citizen survey about transparency and communication

This is an example of an AI survey about transparency and communication for citizens—see and try the example to experience it firsthand.

Getting honest, complete feedback from citizens on transparency and communication can be tough, especially when traditional surveys feel cold or confusing.

At Specific, we've seen what works (and what doesn't) when it comes to engaging people in meaningful conversations. Every tool you find here is part of the Specific platform, built to make feedback collection smooth, expert, and surprisingly easy.

What is a conversational survey and why AI makes it better for citizens

The classic challenge? Most citizen surveys about transparency and communication miss the mark—they either feel like interrogations or end up providing incomplete answers. When people don't feel heard, response rates suffer and the insights you collect are limited. This is where a conversational survey, built with AI, changes everything.

Unlike legacy forms or static multiple-choice lists, an AI survey example from Specific guides respondents through a flowing, chat-like interview. It adapts to each reply, probes where necessary, and creates an interactive exchange that feels far more natural—for both the survey creator and the citizen respondent.

Why does this matter? On average, conversational surveys achieve a 40% higher completion rate compared to traditional methods, helping you hear from more citizens and get richer input [1]. Compare that with classic online surveys, which often see response rates between 2% and 30%—a huge difference in community engagement [2].

Why use AI for citizen surveys?

• AI instantly adapts questions for every respondent, ensuring nobody gets stuck or confused.

• It saves you hours of manual design and guarantees robust, relevant follow-ups.

• It leverages best practices, so each question encourages real, thoughtful feedback.

And because Specific offers a best-in-class conversational experience across all its surveys, your citizens will find the process approachable, clear, and even enjoyable. Want to explore how to craft the right questions? Check out our guide on best questions for citizen surveys about transparency and communication or see how to easily create surveys like this in minutes (or try building a survey on any topic with our AI survey generator).

Automatic follow-up questions based on previous reply

We're convinced that what happens after a citizen replies matters as much as the initial question itself. Specific uses AI to ask sharp, timely follow-ups—building on what each person just shared, in real time. This means you get to the "why" behind their opinions, uncovering insights that flat forms miss.

Think about how much time it typically takes to chase clarifications over email (assuming you even get a response). With automated, conversational follow-ups, the back-and-forth happens instantly. The result? More natural conversations, less confusion, fewer wasted responses.

• Citizen: "Communication from city hall could be better."

• AI follow-up: "Can you share a recent example where you felt communication was lacking, or suggest a channel that would work better for you?"

• Citizen: "I don't trust the process."

• AI follow-up: "What about the process feels unclear or untrustworthy to you? Is there something we could explain better?"

Without these follow-ups, responses are vague. You're left guessing—or worse, making decisions with incomplete context. Our automatic AI follow-up questions make clarification seamless for everyone involved.

If you haven't tried a survey where the AI really digs in for deeper clarity, this is your invitation to generate an example and see just how engaging it feels in action.

Follow-ups like this are what turn a standard feedback form into a true conversational survey.

Easy editing, like magic

With Specific, editing your citizen transparency and communication survey happens right in a simple chat. Just say what you want to change, and the AI survey editor does the heavy lifting—incorporating expert logic and research best practices into whatever you update.

It’s as easy as chatting with a colleague: ask for more specific follow-ups, tweak the survey tone, or refine questions in seconds. See how it works with the AI survey editor.

Survey delivery: landing page or in-product widget

Reaching citizens where they are is half the battle in public feedback. With Specific, there are two powerful delivery methods, each suited to different transparency and communication scenarios:

• Sharable landing page surveys: Perfect for sending to citizens via email, SMS, social media, or embedding in newsletters. This suits citywide engagement initiatives—simply share a link and let anyone provide input on transparency and communication. Higher accessibility means better participation, and according to research, online survey response rates range from 2% to 30%, but the conversational format helps push your results toward the top end [2].

• In-product surveys: Ideal for governments, city service portals, or community platforms. Collect transparency feedback directly from users while they are interacting with key digital services, capitalizing on context and timing for higher relevance.

You can pick whichever fits your campaign best—both approaches are built for frictionless engagement, and our data-backed design helps maximize response rates.

Analyzing survey responses with AI is effortless

Once citizens have responded, the real payoff comes from instant, AI-powered analysis. With Specific, every answer is summarized, themes are automatically detected, and actionable insights surface—no wrestling with spreadsheets or doing hours of manual synthesis.

Features like automatic topic detection and the ability to chat with AI about your survey results turn raw feedback into useful knowledge. Curious how it works? Explore how to analyze Citizen Transparency and Communication survey responses with AI or see our AI survey response analysis feature explained in detail.

Analyzing survey responses with AI brings speed, confidence, and a level of insight that just isn’t possible with old-school methods.

See this transparency and communication survey example now

Jump in and see how a true conversational survey engages citizens, collects context-rich data, and makes analysis a breeze—no technical skills required. Experience the benchmark for effective AI-powered citizen feedback and watch how respondents (and you) benefit from Specific’s thoughtful design.