Survey template: Citizen survey about road maintenance

Gathering detailed, actionable feedback on road maintenance from citizens is tough—but using an AI survey template changes the game. Use this survey template for Citizen Road Maintenance to capture insights efficiently and conversationally with Specific’s advanced tools.

What is a conversational survey and why AI makes it better for citizens

Traditional road maintenance surveys often feel tedious, impersonal, and lead to low engagement. As city planners or local authorities, we rarely get the clarity or depth of insight we need to make data-driven decisions. Wouldn't it be better if citizens could provide feedback in a natural, chat-like conversation instead of filling out a rigid form?

That’s where an AI survey template for road maintenance shines. With a conversational survey, each citizen interacts as if they’re having a dialogue, not just checking boxes. This increases participation and improves answer quality. According to research, completion rates for AI-powered surveys are 70–90%, compared to just 10–30% for traditional surveys, thanks to AI’s ability to adapt and engage in real time. This boost in engagement ensures you aren’t missing out on critical feedback from your community [1].

Let's compare how manual and AI-generated surveys stack up:

Why use AI for citizen surveys?

• Engaging chat format encourages citizens to take part

• AI-driven, adaptive follow-ups uncover deeper insights

• Instant analysis transforms feedback into useful action

Specific leads in conversational survey design by combining a frictionless, chat-style experience with AI-powered customization. This makes it easier for both survey creators and citizens to participate in meaningful feedback. For more tips on crafting great public feedback questions, see our article on best questions for a citizen survey about road maintenance.

Automatic follow-up questions based on previous reply

A massive advantage of Specific’s AI survey generator is its ability to ask smart, relevant follow-up questions—automatically and in real time. Instead of letting vague answers slide, the system dynamically probes for more detail, just like a skilled interviewer would. This means richer data, clearer responses, and less time spent chasing down clarification via email or follow-up calls.

Let’s see how missing a follow-up can leave you with incomplete data:

• Citizen: "The potholes are bad on my street."

• AI follow-up: "Can you describe exactly where the potholes are or share how they’ve affected your daily commute?"

Without a follow-up, you'd miss out on details—location, impact, and urgency—which are key for prioritizing road fixes. Specific’s automatic AI follow-up questions keep the conversation on track while making it effortless for citizens to provide full context.

This experience is truly different—give the AI survey builder a try and see how it shifts the way you engage with your respondents. These dynamic follow-ups transform surveys into conversations, making every feedback session into a true conversational survey.

Easy editing, like magic

No more wrestling with complicated survey tools. With Specific, you edit your AI survey template through a simple chat. Tell the AI what you want to add, change, or clarify—like rewording questions, tweaking the tone, or inserting new topics—and it instantly updates the survey for you with expert-level logic.

The hard, tedious setup is handled. Whether you want to adjust a question to focus on pothole severity or add a new section about sidewalk repairs, edits happen in seconds. The AI survey editor makes customizing your template seamless.

Delivery: landing page and in-product surveys

Specific offers flexible ways to get your road maintenance survey in front of citizens—the right channel makes all the difference when soliciting civic feedback.

• Sharable landing page surveys: Best for reaching a broad public audience, such as city residents. Distribute via email newsletters, social media, local news sites, or community events—ideal for citywide road maintenance feedback campaigns.

• In-product surveys: Embed the survey on your city website or a local services portal. Use this to target registered users—like residents reporting road issues—at the exact moment they interact with relevant municipal services.

For open access and broad reach on road maintenance topics, landing page surveys are usually the stronger option—you’ll meet people where they already are.

AI survey analysis: from results to insights instantly

Once your citizen feedback rolls in, Specific’s AI makes sense of it—fast. AI survey analysis summarizes individual and overall responses, pinpoints key themes, and gives you instant, actionable insights with zero manual effort. Automatic topic detection means no more sifting through endless spreadsheets. You can even chat directly with AI about the responses for deeper exploration. See step-by-step advice in our guide on how to analyze citizen road maintenance survey responses with AI.

Find out more about turning feedback into real strategies with automated survey insights and tips on how to create citizen surveys about road maintenance.

Use this road maintenance survey template now

Get more actionable feedback from citizens on road maintenance—use this conversational AI survey template and experience higher engagement, smarter follow-ups, and instant analysis. Start gathering insights the easy, modern way with Specific. Or, create your own custom survey about any other topic.