Survey example: Citizen survey about road maintenance

This is an example of an AI survey about road maintenance for citizens. Want to see how it works? See and try the example yourself.

Building effective citizen road maintenance surveys can be frustrating—traditional forms just don’t get the depth or clarity you need.

At Specific, we lead the way in conversational AI surveys that make collecting actionable feedback simpler, faster, and much more insightful.

What is a conversational survey and why AI makes it better for citizens

Most citizen road maintenance surveys fall flat—they’re static, dull, and easy to abandon. People abandon traditional forms at alarming rates, and it’s tough to get beyond surface-level answers. With Specific’s AI survey generator, the experience changes completely.

A conversational survey adapts in real time, just like a chat with a real person. Instead of boring one-size-fits-all questions, citizens get a personal, easily understandable interview. This approach alone brings a serious upgrade: AI-powered surveys achieve completion rates of 70-80%, compared to just 45-50% for traditional surveys [1]. That’s a game changer for towns and municipalities that rely on actionable data.

Here’s a quick comparison:

Why use AI for citizen surveys?

• Higher participation: People engage more naturally—like texting, not test-taking.

• Richer feedback: The AI digs deeper by asking tailored questions after each answer.

• Zero hassle: You design, deliver, and analyze the entire survey in minutes—not days.

It’s no accident that AI survey examples consistently outperform old-school forms in both quality of response and actionable insights [2]. Specific’s platform keeps things smooth and enjoyable for respondents and survey creators, all while capturing more of what matters. If you want practical advice on the best questions to ask, you can explore our detailed breakdown in best questions for citizen survey about road maintenance. Or if you want to start from scratch, try our AI survey generator for any topic.

Automatic follow-up questions based on previous reply

Specific’s AI takes each citizen’s answer and asks smart follow-up questions in real time, based on the exact reply and situation. This is a big leap—no more chasing people down for clarifications over email. It means deeper insights, less back-and-forth, and fewer vague answers.

Here’s what happens if you skip follow-up questions:

• Citizen: “There are too many potholes.”

• AI follow-up: “Can you share which streets are most affected, and how it’s impacted your daily commute?”

Without a follow-up, you’d just get a vague complaint. With dynamic AI follow-ups, you get locations, context, and actionable feedback—all in one go. Learn more about this feature in automatic AI follow-up questions.

This immediate, adaptive questioning makes surveys conversational—not mechanical. Try generating a survey yourself and see just how natural this process can feel.

These smart follow-ups turn a basic survey into a real conversation. That’s what makes it a conversational survey.

Easy editing, like magic

Editing your survey is as easy as chatting. Tell the Specific AI what you want—like “ask more about public lighting” or “focus on main roads”—and watch it rework the survey instantly. AI survey editor does the heavy lifting, applying expert logic without you wrestling with form fields or logic trees. Changes appear in seconds, letting you adapt based on your goals or early citizen feedback.

How citizens receive your road maintenance survey

Specific lets you choose the perfect way to deliver your citizen road maintenance survey:

• Sharable landing page surveys – Great for city websites, social media, or emailed public calls for input. Just share the link and any citizen can give candid, in-depth feedback about their road maintenance experiences.

• In-product surveys – Perfect if you have a city services app or resident portal. Citizens see the survey as a familiar chat widget, responding while they’re already engaged with your digital services.

For most civic projects like road maintenance, sharable landing page surveys are especially effective—you meet citizens where they already are, and they can participate without friction. But in-product surveys are unbeatable in apps or portals where you want high engagement at critical moments.

AI-powered survey analysis in seconds

No more slogging through spreadsheets—AI survey analysis in Specific instantly summarizes citizen responses, groups them by topics like potholes or signage, and highlights what matters most. The AI detects recurring themes, showing not just what’s broken, but where and why. You can even chat directly with the AI about results, making automated survey insights truly interactive. If you want to go deeper, dive into our hands-on guide on how to analyze citizen road maintenance survey responses with AI. It covers analyzing survey responses with AI and getting the most from your data.

See this road maintenance survey example now

Experience the impact of a real conversational survey—see and try the AI-powered road maintenance survey example and capture richer citizen feedback, automatically and effortlessly.