Survey template: Citizen survey about digital government services

Getting useful, honest feedback from citizen digital government services surveys can be tough. That’s why we created an AI-powered survey template—so you can use and try this template instantly with Specific for deeper, more meaningful insights and a better experience for everyone involved.

What is a conversational survey and why AI makes it better for citizen feedback

Gathering input about digital government services from citizens has always been challenging. Traditional surveys are often ignored, abandoned halfway, or filled with rushed answers that don’t really help you improve. This is where an AI survey template comes in—a smarter way to build, run, and analyze surveys. Instead of serving up a static list of questions, conversational surveys feel like a real chat: they ask, listen, and respond, making it natural for citizens to share their thoughts.

Specific built all the tools on this page with that in mind. We know how critical it is to make surveys easy and enjoyable for both the team creating them and citizens filling them out. That’s why Specific’s conversational surveys use AI to guide every step, leading to much higher completion and engagement rates. In fact, AI-powered surveys have completion rates between 70% and 90%—while traditional ones lag at just 10% to 30% [1]. That leap is all about making things more personal and interactive, and cutting out the boring, endless forms.

Here’s a quick side-by-side look:

Why use AI for citizen surveys? Because people don’t want to fill forms—they want a conversation that feels human. And when the survey adapts on the fly—with the AI survey generator from Specific—to each respondent’s answers, you end up with context-rich feedback that helps your team move forward. Specific makes the whole experience smooth for everyone—no confusion, no hassle—just actionable insights. If you want to see what smart, conversational survey questions look like, check out our article on the best questions for citizen surveys about digital government services.

Automatic follow-up questions based on previous reply

We’ve all seen those survey replies where you wish you could ask a quick clarifying question but just… can’t. That’s exactly why Specific’s AI survey template stands out: it asks smart follow-up questions in real time, just like a skilled interviewer would. The AI listens to what the citizen says in their answer and instantly crafts a follow-up question that digs deeper—collecting context you’d never get from a flat, one-way survey.

Here’s what can go wrong without follow-ups:

• Citizen: “I found the digital portal a bit confusing.”

• AI follow-up: “What part of the portal did you find most confusing? Was it navigating to specific sections or completing certain tasks?”

Automatic follow-ups save you and your team time—no endless email chains or guessing games. Instead, every response becomes a mini-conversation that’s clear, focused, and full of detail. And when you want to customize how the AI digs deeper, you can control exactly how persistent or gentle the follow-ups are, thanks to Specific’s flexible survey logic. Dive deeper on how this works on our automatic AI follow-up questions feature page.

Try building your own survey and experience just how natural it feels. Follow-ups transform the entire process into a live conversation, which is what makes this truly a conversational survey—it’s feedback, not a one-way street.

Easy editing, like magic

Tweaking questions, changing tone, or completely reorienting your citizen digital government services survey is as easy as having a chat. With Specific’s AI survey editor, you tell the AI what you want, and it reshapes the survey for you—instantly and with expert-level knowledge about best practices, wording, and context. There’s no painstaking copy-paste or hunting for templates; edits take just seconds. Need to add a new follow-up, swap out a question, or change phrasing to fit plain language guidelines? Say it, and let the AI do the rest. This is survey editing that meets you where you are and moves at the speed of conversation.

Survey delivery: in-product or landing page

Getting feedback from citizens about digital government services demands flexibility—so we made sure you can deliver your survey wherever your audience is. With Specific, you have two main ways:

• Sharable landing page surveys: Perfect for emailing surveys to a broad public or posting to the community site. Just share a link and anyone can respond—even from their phone. Great for reaching citizens who aren't currently logged in to any portal.
  Example: after launching a new digital service, place the survey link on your municipal website or in a follow-up email.

• In-product surveys: These surveys appear directly inside government apps, portals, or service websites. This removes barriers and lets you collect feedback in the moment—right after a service interaction, request completion, or login.
  Example: Automatically ask for feedback after a citizen finishes an online tax filing or renews a driver’s license on your site.

Depending on your goal and audience—broad reach for digital government engagement or targeted, context-rich in-app feedback—you can use one or both. With Specific, you get the choice and the control.

Instant AI survey analysis and rich, actionable insights

With AI survey analysis from Specific, monitoring feedback doesn’t mean wading through endless spreadsheet rows. The AI automatically summarizes every citizen response, identifies key themes, and surfaces actionable insights you can trust—all in minutes, not weeks [3]. Features like automatic topic detection, instant report summaries, and even the ability to chat directly with AI about the results, make analyzing survey responses with AI faster and smarter than ever.

If you want to learn more about how to analyze citizen digital government services survey responses with AI, read our guide: how to analyze Citizen Digital Government Services survey responses with AI.

Use this digital government services survey template now

Get the high-quality feedback you need—effortlessly. Use this AI survey template and experience smoother, smarter, and truly conversational citizen engagement with Specific.