Survey example: Citizen survey about digital government services

This is an example of an AI survey about digital government services for citizens—see and try the example instantly to experience how seamlessly it works.

Designing effective surveys for digital government services can be a headache: manual forms, low engagement, incomplete answers, and hours wasted chasing more context.

Here at Specific, we’re obsessed with making citizen feedback frictionless, deep, and genuinely useful. All the tools here are made by us and designed around real insights from the world of conversational AI surveys.

What is a conversational survey and why AI makes it better for citizens

Getting genuine, actionable feedback from citizens about digital government services is notoriously tough. Static forms get ignored, response rates are low, and vague answers can leave teams scratching their heads.

With a conversational AI survey, though, we can change the game entirely. Instead of bombarding people with rigid forms, we engage them in a chat that feels personal—and powered by AI, we can probe deeper, clarify, and truly understand.

A recent field study comparing traditional surveys with AI-powered conversational surveys proved what we see daily: the AI-driven approach leads to higher participant engagement and significantly better answers—richer, clearer, more specific, and more relevant. That’s a leap ahead for anyone wanting accurate citizen feedback. [1]

Why use AI for Citizen surveys?

• Higher engagement, familiar chat UX

• Smart follow-ups for comprehensive answers

• Removes the guesswork from analysis

• Scalable for large, diverse citizen bases

And with Specific, you’re not just running surveys—you’re starting thoughtful, high-quality conversations at scale, tailored for how people want to interact while giving you the answers you actually need.

Want a deeper dive on questions? Check out best questions for citizen surveys about digital government services or if you want to build your own, see our AI survey generator.

Automatic follow-up questions based on previous reply

The magic of Specific’s conversational survey engine is how it handles follow-ups. When a citizen’s answer is vague or needs more detail, our AI immediately asks a smart, contextual follow-up, just like a seasoned interviewer would. No more frustrated email exchanges or missed context—everything happens seamlessly, in real time.

This is more than convenience; it saves time on both sides. Instead of interpreting unclear responses later or pestering citizens for clarification, the follow-up happens in the moment:

• Citizen: “The service was hard to use.”

• AI follow-up: “Could you tell me which part of the service you found most difficult?”

• Citizen: “It took too long to get help.”

• AI follow-up: “Do you remember which channel you tried first (chat, phone, website)?”

Without follow-ups, you end up with one-line answers no one can interpret. With Specific, you’ll get concrete insights, not guesswork. Try generating a survey and notice how every answer gets the attention it deserves—learn more about our follow-up questions feature.

Automatic follow-ups turn surveys into real conversations. This is why we call it a conversational survey.

Easy editing, like magic

No more wrestling with clunky builders or endless options. With Specific’s AI-powered editor, you describe what you want in plain language: “Add a question about mobile access,” or “Make the tone friendlier.” The AI applies changes instantly, making even complex edits feel effortless. Every tweak, improvement, or personalization happens within seconds—backed by expert knowledge.

See how this works in detail in our guide on the AI survey editor.

Flexible survey delivery methods

Collecting citizen feedback on digital government services only works if it’s easy for people to participate. That’s why Specific offers two delivery methods—choose what fits your scenario:

• Sharable landing page surveys: Perfect for broad outreach—email your survey link, post it to community groups, or embed in a municipal website. Citizens can respond at their convenience, on any device.

• In-product surveys: Directly collect insights inside your government portal or app, at the exact moment citizens interact with digital services. Great for real-time feedback on transactions, onboarding, or support pages.

When targeting a large, diverse citizen base, landing pages offer wide reach—and for gathering feedback on specific service experiences, in-product delivery is instant and contextual.

Instant insights: AI-powered survey analysis

Why slog through spreadsheets? With Specific’s automated AI survey analysis, every response is instantly summarized and core themes are highlighted—no need for manual reading or taggers. Our AI detects topics automatically, identifies trends, and you can even chat directly with the AI about patterns, emerging issues, or specific complaints.

Want to see a step-by-step guide on how to analyze citizen digital government services survey responses with AI? The process is honestly as easy as it sounds—and just as powerful, especially when engaging with open-ended feedback.

See this digital government services survey example now

Experience conversational AI surveys in action—see how easy, smart follow-ups and instant insights help you truly understand citizens’ experiences. Don’t settle for incomplete forms: this is how modern government feedback should work.