Survey example: SaaS Customer survey about documentation quality

This is an example of an AI survey about documentation quality for SaaS customers—see and try the example to experience how modern, conversational feedback tools work.

Everyone struggles with making SaaS customer documentation quality surveys that actually get honest, detailed answers. Clunky forms, low response rates, and unclear feedback drain your motivation.

At Specific, we’ve focused on solving these headaches and set the new standard for conversational AI surveys. All tools on this page are made by Specific, built around user feedback and research expertise.

What is a conversational survey and why AI makes it better for SaaS customers

Let’s be honest—traditional documentation quality surveys hardly work for SaaS customers anymore. We all know the pain: forms are abandoned halfway, important questions go unanswered, and we’re often left guessing what users really meant.

Here’s where conversational surveys—especially those powered by AI—change the game. Instead of static questions, they use chat-style interactions. The experience mirrors a friendly conversation, not a cold form. This format makes respondents feel heard and keeps them engaged from start to finish.

And when you leverage an AI survey generator, you’re not just automating delivery. You’re tapping into expert-level survey design, adaptive questioning, and real-time follow-ups—none of which are feasible with manual survey creation.

Why use AI for SaaS customer surveys?

• Higher completion rates: AI surveys see 70%–90% completion, compared to just 10%–30% for old-school forms. [1]

• More relevant feedback: AI probes deeper, clarifies answers, and avoids repetitive or irrelevant questions.

• Lower abandonment: With conversational flow and engaging questions, fewer users bail out midway. [2]

• Actionable insights, instantly: AI doesn’t just collect data; it analyzes and summarizes as responses come in.

Specific gives you the best-in-class user experience for creating and responding to conversational surveys, making feedback both effortless and insightful for everyone involved. Want practical tips on crafting the best questions for your own surveys? Check out best questions for SaaS customer surveys about documentation quality.

Automatic follow-up questions based on previous reply

This is where AI-powered conversational surveys truly shine. With Specific, our AI agent listens to each SaaS customer’s answer in real time and follows up smartly—just like an expert researcher would. These automatic AI follow-ups clarify, probe, and gather richer context, cutting through vague answers while saving you countless hours on manual follow-up emails or clarifications.

Here’s what happens if you skip follow-up questions:

• SaaS customer: “The docs were okay, I guess.”

• AI follow-up: “Can you share which parts you found helpful or confusing?”

Without the follow-up, you’re left guessing what ‘okay’ means. With AI follow-ups, you get actionable details every time. This approach consistently leads to higher response quality, with answers that are more informative, relevant, and clear. [3]

These follow-ups make your survey feel like a real two-way conversation. Curious to see how it works? Try generating a survey or ask the AI to probe deeply on your own questions—the experience is eye-opening. Read more about this feature at automatic AI follow-up questions.

Smart follow-ups are exactly what make this a true conversational survey.

Easy editing, like magic

Editing your SaaS customer documentation survey with Specific feels like chatting with a colleague. You simply tell the AI survey maker what you want to change or add—“Make question #2 more detailed”—and the updates appear in seconds. No clunky interfaces, no dragging question blocks, no tedious formatting. The AI handles the hard work so you focus on what matters: getting the right feedback. Try the AI survey editor and see how easy meaningful edits can be.

Flexible delivery: landing page or in-product survey

The best feedback depends on asking at the right moment, in the right place. For SaaS customers, especially about documentation quality, two delivery methods shine:

• Sharable landing page surveys—Perfect when targeting a broad audience after a documentation update, or inviting customers to review docs by email in a focused, distraction-free environment.

• In-product surveys—Embedded directly in your SaaS app, these capture feedback right after users consult documentation. This timing is powerful for pinpointing context, pain points, and uncovering real moments of confusion.

You can use both: launch a landing page survey for major releases, or run always-on in-product surveys to continuously track documentation quality in real-world usage. See more use cases at how to set up SaaS customer documentation surveys.

Instant AI-powered survey analysis

AI survey analysis with Specific is transformative. As soon as SaaS customer responses start coming in, our AI summarizes findings, detects key topics, and distills actionable insights in real time—skipping the spreadsheet mess entirely. Want to dig deeper? You can chat directly with AI about your survey data, exploring root causes or asking for recommended improvements. Curious? Learn more about AI survey response analysis or see a step-by-step guide on how to analyze SaaS customer documentation quality survey responses with AI.

See this documentation quality survey example now

Don’t settle for generic forms or missed insights—see this documentation quality AI survey example firsthand and discover how engaging, conversational feedback uncovers clarity and drives product improvement.