Survey example: SaaS Customer survey about api usability

This is an example of an AI survey designed for SaaS customers about API usability—see and try the example.

Designing effective SaaS customer API usability surveys is hard. You’re trying to move fast, capture real insights, and keep your users engaged—but you’re often left with low response rates and fuzzy feedback.

At Specific, we focus on making conversational surveys that use AI to tackle these problems head-on. Every tool you see here is our own, built for people who want smarter, faster ways to understand their customers.

What is a conversational survey and why AI makes it better for SaaS customers

Let’s face it: traditional SaaS customer API usability surveys rarely feel personal or engaging. You want actionable insights, but most surveys end up feeling clinical or generic, and you’re left guessing what respondents really mean. According to recent insights, 78% of SaaS customers have abandoned a transaction or not completed an intended purchase due to poor service—meaning every piece of actionable, high-quality feedback can make or break user experience and business metrics [1].

So, how is an AI survey example different? With a conversational AI survey maker—like what we’ve built at Specific—you create a back-and-forth chat instead of a stale list of questions. Our AI survey builder adapts to user replies, instantly generating new questions or clarifying details. The result is a real conversation that keeps SaaS customers engaged and surfaces honest, nuanced feedback.

Why use AI for SaaS customer surveys?

• Enhanced engagement: AI-driven surveys can increase response rates by up to 40%, since they respond conversationally and adapt to the user’s answers [2].

• Personalization: 91% of consumers are more likely to engage with brands providing personalized experiences—AI survey builders make this possible for every SaaS customer survey you run [2].

With Specific, every AI survey example gets best-in-class UX—the process feels like a chat, not a chore. It’s easier for survey creators, and a lot more enjoyable for respondents. For more ideas on what questions work best for this audience and topic, take a look at best practices for SaaS customer API usability surveys. If you’re interested in making your own, our AI survey generator is the place to start—whether you want to tweak this template or build a survey about anything else from scratch.

Automatic follow-up questions based on previous reply

Nothing is worse than collecting SaaS customer API usability feedback and realizing answers are too vague, incomplete, or unclear. With Specific, our AI conducts the conversation—asking the right follow-up questions in real time, based on each user’s previous replies. It feels like talking to an expert, not filling in a rigid form. This is what makes the survey truly conversational and dramatically improves data quality.

• SaaS customer: “I found the API confusing.”

• AI follow-up: “Can you share which part of the API was confusing or where you got stuck?”

With most traditional surveys, you’d only learn that something was “confusing”—and you’d have to follow up manually by email (if you even can). But here, the AI can clarify, dig deeper, and collect richer context automatically—saving your team hours and helping you solve problems fast.

Try creating or answering an AI survey and see how quick, natural follow-ups turn that dry questionnaire into an easy, engaging conversation. That’s what makes it a true conversational survey. For a deeper dive into how this works, check out our AI follow-up questions feature.

Easy editing, like magic

Editing your API usability survey with Specific is as simple as messaging with a colleague. Just tell our AI survey editor what you want—reword a question, change the order, add metric tracking, anything. The AI applies expert logic, handles the details, and updates instantly. No manual copying, pasting, or reloads—make changes in seconds, iterate as often as you like, and keep the flow feeling just right. Learn more about how easy it is to edit surveys with AI.

Survey delivery: landing page or in-product?

With Specific, reaching SaaS customers for API usability feedback is frictionless and flexible. Choose the method that fits your use case:

• Sharable landing page surveys: Share a link for quick feedback after a major API update or to gauge interest from a broad set of customers before building new features. Useful for outreach via email, newsletters, or customer success follow-ups.

• In-product surveys: Trigger conversational surveys directly inside your SaaS platform—perfect for capturing in-the-moment thoughts right after someone uses a new API endpoint or encounters friction. Great for contextual insights without needing to leave your product.

In-product surveys are often the best pick for API usability questions, since you can ask users right after they interact with the API—getting real feedback while it’s still fresh.

Want to learn how to create these surveys from scratch? Check out our step-by-step guide to creating SaaS customer surveys about API usability.

AI-powered analysis—instantly actionable

Analyzing survey responses with AI is a game-changer. Specific automatically summarizes each API usability conversation, detects key topics, and highlights patterns—no more headaches with spreadsheets or manual tagging.

Our AI survey analysis tools let you chat directly with the results. Wonder what frustrated your users? Just ask—and get instant, understandable answers. See how this approach works in detail in our guide on how to analyze SaaS customer API usability survey responses with AI or explore AI survey response analysis features for even more insight.

See this API usability survey example now

Try a live AI-powered, conversational API usability survey now—experience seamless feedback collection, smart follow-ups, and instant AI analysis. See how much easier it is to get detailed insights from your SaaS customers—no chasing, no clutter, just great data.