Survey example: Patient survey about emergency department experience

Here’s an example of an AI survey about emergency department experience for patients. Click to see and try the example in action.

Gathering honest, meaningful patient feedback on emergency care is tough—traditional patient surveys often miss the subtleties and context behind satisfaction scores.

Specific brings an expert approach to building better, more engaging conversational surveys that surface the nuance and detail behind every experience. All the tools you see here are by Specific—the leader in smart feedback technology.

What is a conversational survey and why AI makes it better for patients

Designing effective patient surveys on emergency department experience has never been easy. We know the stakes—patient satisfaction scores for pain management and staff care remain low (for example, satisfaction with nursing care is just 43%, and medication information just 34%[1]), highlighting just how much is missed with generic questions or rigid survey formats.

That’s exactly what conversational surveys solve. Unlike forms that only scratch the surface, an AI survey example built for patients adapts to each answer, asking smart follow-ups that dig deeper without ever feeling intrusive. This keeps respondents engaged and surfaces the real story behind their experience.

Why use AI for patient surveys?

• Rapid creation: Generate tailored question sets in minutes, not days.

• Higher engagement: Patients are more likely to finish an interactive chat than a static form.

• Richer insights: AI doesn’t just collect, it probes and clarifies, so feedback goes deeper.

Specific’s conversational surveys set the standard for this experience. Every interaction is smooth—patients feel like they’re talking to someone who listens, and teams get feedback that’s actionable. Want to know more about what to ask? We’ve got you covered with the best questions for patient emergency department experience in this guide.

Automatic follow-up questions based on previous reply

What makes our approach different? With Specific, AI always listens and reacts in real time, asking smart follow-ups tailored specifically to each patient’s last answer—no generic, one-size-fits-all scripts. This is essential in areas where satisfaction is low, such as understanding new medication side effects (just 29% satisfaction among patients[1]).

Without these follow-ups, patient feedback can be ambiguous, leaving big gaps in understanding. Here’s how it can play out:

• Patient: “I waited a long time, and it was confusing.”

• AI follow-up: “Can you describe what made the process confusing when you arrived at the ER?”

• Patient: “The discharge instructions weren’t clear.”

• AI follow-up: “Which part of the instructions was unclear—about medications, follow-up, or activity limitations?”

Try generating a survey to see how these dynamic follow-up questions change the entire interaction. Learn more about automatic AI followups.

This is what makes it a true conversational survey—not a static list, but an adaptive dialogue that gets to the heart of every patient’s experience.

Easy editing, like magic

Tweaking your patient emergency department experience survey is as simple as chatting. Tell the AI editor what you want changed (“make the tone more approachable” or “add a question about aftercare”) and it handles all the details for you in seconds. No technical skills or manual editing required—just instant updates powered by expert knowledge. Explore the AI survey editor.

Survey delivery: links & in-product for every workflow

You’ve built the perfect conversational survey—how do you get it to patients? With Specific, delivery is flexible to match your workflow and audience in emergency department experience surveys:

• Sharable landing page surveys: Send a simple link via SMS, email, or QR code for patients post-visit to give feedback in their own time. Great for following up after discharge or as part of a scheduled patient satisfaction campaign.

• In-product surveys: Integrate directly into hospital or clinic portals for immediate, context-aware feedback—for example, right after viewing discharge instructions or test results.

For patient surveys focused on emergency department experiences, landing page surveys are usually the most practical and user-friendly—patients often respond from home or on their mobile devices, making it easy for them to participate.

AI survey analysis and instant insights

Once responses start rolling in, AI-powered analysis does the heavy lifting: Specific’s platform automatically summarizes patient feedback, surface key themes, and turns raw data into clear, actionable insights—no spreadsheets, manual coding, or statistical expertise needed.

Features like automatic topic detection and even the ability to chat directly with your AI research assistant about the results make survey response analysis refreshingly effortless. Dive deeper into how to analyze patient emergency department experience survey responses with AI to see the difference.

With tools built for AI survey analysis and automated insights, you can finally spend less time sorting through data and more time making real improvements that impact patients.

See this emergency department experience survey example now

Ready to see how conversational AI transforms patient feedback? Try this example survey and experience the benefits—dynamic, context-rich questions, smart follow-ups, and effortless analysis—all in minutes, not days.