Survey example: Hotel Guest survey about mobile app experience

Create conversational survey example by chatting with AI.

This is an example of an AI survey for Hotel Guests focused on Mobile App Experience—see and try the example to understand how AI-driven feedback feels in action.

Building truly effective Hotel Guest Mobile App Experience surveys is hard—most traditional forms don’t capture enough real context or actionable insights from guests.

At Specific, we’ve seen these challenges firsthand and built a platform that makes advanced conversational surveys possible, letting anyone collect richer hotel guest feedback with AI-driven ease. All the survey tools mentioned here are part of Specific.

What is a conversational survey and why AI makes it better for hotel guests

Let’s be real—the average hotel guest feedback form feels like homework, not a conversation. Yet, understanding mobile app experience is mission-critical: 62% of travelers now use accommodation apps during their stays, and this jumps to 67% among business travelers. Guests expect seamless, digital-first service and will share their frustrations if given an easy, engaging way to do it. [1]

Conversational surveys flip the script. Instead of static forms, they use chat-like questions and dynamic follow-ups. That means guests interact naturally, just like texting a friend, making it easier to share what really matters. But until AI came along, crafting these fluid, context-aware surveys was time-consuming—often too hard for busy teams.

That’s where an AI survey generator—like Specific—changes the game. With AI, you generate a smart, conversational survey simply by describing your goal. There’s no template hunting, no manual scripting, no “question block” tedium. AI handles the logic: dynamic follow-ins, tone, and relevant prompts tailored to the hotel guest and their journey. This approach does more than save time—it makes guests feel heard, helping you get clearer, deeper insights.

Manual Survey Creation

AI-Generated Survey

Slow, repetitive question building

Instant survey crafted from your prompt

Bland, generic follow-ups (if any)

AI crafts relevant, guest-specific follow-up questions

Easy to lose context or skip key questions

Smart branching keeps the conversation relevant

Stale, impersonal experience

Feels like a real chat, boosting engagement

Why use AI for hotel guest surveys?

  • AI-generated surveys adapt in real time, ensuring that guests’ unique experiences and frustrations get explored with empathetic, relevant follow-ups.

  • Specific keeps the feedback process smooth and frictionless, eliminating “form fatigue” for both hotels and their guests.

  • Survey creators can build or edit expert-level, conversational surveys in minutes.

When guest satisfaction—and digital experience—matter more than ever, traditional surveys just don’t cut it. AI-driven, conversational surveys for hotel guests bring research-grade depth without any of the old workflow headaches.

Automatic follow-up questions based on previous reply

AI isn’t just about faster forms—it’s what makes follow-up questions so smart. Specific’s AI follow-up engine listens to each hotel guest’s reply and instantly asks probing, on-topic questions for more context, just like a professional interviewer would.

Without follow-ups, hotel guest feedback can be vague or unhelpful. Here’s how lack of smart probing plays out:

  • Hotel guest: “The check-in on the app was confusing.”

  • AI follow-up: “Can you describe which part of the check-in process was unclear or caused frustration?”

If you stopped with the first answer, you’d miss the key pain points. Without AI-led follow-ups, teams often waste days emailing back for clarification—or worse, never get it. Automated follow-ups change the game, surfacing actionable issues on the spot, and making every response far more useful.

Give it a try—generate a survey and see how automated follow-ups turn guest feedback into a natural, contextual conversation. This is what makes it truly a “conversational survey.”

Easy editing, like magic

Let’s say you want to tweak a question or adjust follow-up depth. With the Specific AI survey editor, you just chat your edit: “Make Q2 less formal” or “Add a question about loyalty program features.” The AI makes expert-level updates in seconds, saving you the hassle of dragging blocks or fixing logic by hand. It feels almost effortless—just say what you need, and it’s done.

Easy delivery—landing page or in-app

You can reach hotel guests wherever it fits best, using:

  • Sharable landing page surveys—Perfect for post-stay follow-ups or bulk newsletter feedback, sent right after check-out or via email for a nicely branded guest experience.

  • In-product surveys—Embed right inside your hotel’s mobile app. Ideal for catching app feedback “in the moment,” like after a guest checks in, completes a booking, or uses hotel services digitally.

For most mobile app experience surveys with hotel guests, embedding in-app is the highest value move: feedback arrives when the experience is fresh, and response rates soar.

AI-powered survey analysis—no spreadsheets

Collecting rich guest feedback is just the start. With AI survey analysis in Specific, you get instant summaries, automatic topic detection, and the ability to ask AI for insights—no manual tagging or spreadsheets required. In a single click, you see overarching themes, guest pain points, and actionable next steps.

Want to go deeper? You can even analyze hotel guest mobile app experience survey responses with AI, chatting with your data until you uncover exactly what guests need from your hotel app. This is automated survey insights that actually fuel better product decisions.

See this mobile app experience survey example now

See how an AI-powered conversational survey for hotel guest mobile app experience works—experience the seamless creation, automatic follow-ups, and instant analysis that make modern feedback (finally) effective.

Try it out. It's fun!

Sources

  1. Hospitality Tech. Sixty-two percent of consumers regularly use accommodation app when traveling.

  2. eHotelier Insights. 80% of travellers would download hotel app to enable contactless experience.

  3. Tom's Hardware / MIT Study. 95 percent of generative AI implementations in enterprise have no measurable impact on profit and loss, due to flawed integration.

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.