This is an example of an AI-powered conversational survey for hotel guests about accessibility for guests with disabilities—see and try the example to experience the difference for yourself.

Getting quality feedback on accessibility is tough; most surveys miss context, ask boring questions, or create too much work for everyone involved.

We built Specific for exactly these moments—AI surveys that feel natural, gather real insights, and make research a breeze, no matter the topic or audience.

What is a conversational survey and why AI makes it better for hotel guests

Creating effective hotel guest accessibility surveys is challenging. Guests may not know what details are most helpful, or they might drop out when questions feel irrelevant or too broad. The stakes are high: travelers with disabilities in the U.S. alone spend nearly $50 billion yearly on travel, and their total impact is even bigger when you count companions—over $100 billion each year. Yet, most hotels fall short on accessibility and clarity. [1]

This is where AI-driven conversational surveys come into play. Instead of a lifeless form, an AI survey example leads guests through a natural, chat-like flow—using follow-ups to dig deeper and clarify where needed. Traditional hotel guest surveys are rigid: ask a question, hope for a reply, and move on, even if the answer is vague or confusing. That leads to incomplete data. AI, on the other hand, adapts to each response and guides guests smoothly through their experience.

Why use AI for hotel guest surveys?

• Richer insights: AI follows up in real time, extracting full context.

• Higher response rates: Engaging, chat-like interfaces reduce survey fatigue.

• Scalable and fast: Build, edit, and analyze surveys in minutes—not hours.

Specific delivers a best-in-class user experience for conversational surveys, making the process smooth for creators and respondents alike. If you're curious about what questions you should ask, we've put together a helpful guide to designing the best hotel guest accessibility survey questions. Want to create your own AI survey example? Try our AI survey builder or make your own from scratch here.

Automatic follow-up questions based on previous reply

One of Specific’s most powerful features is its ability to generate automatic, real-time follow-up questions—tailored dynamically to each response. This turns generic surveys into engaging, in-depth conversations. The result? Far richer insights and a natural flow for both the guest and the researcher.

Let’s say a hotel guest gives an unclear response:

• Hotel guest: “The bathroom was okay.”

• AI follow-up: “Could you share what worked well or what could be improved about the bathroom’s accessibility?”

Without probing, you might have no idea if the guest struggled with the shower, the door width, or something else entirely. These conversational, AI-powered follow-ups save hours compared to chasing feedback over email—and encourage guests to share what matters most to them. You can see how the follow-up process works in more depth in our feature explainer.

Follow-ups transform the experience into an authentic conversation, not just a static survey. That’s what makes it a true conversational survey.

Easy editing, like magic

Editing your survey is simple with Specific. Just describe what you want to change—add, remove, or tweak questions—and the AI instantly updates your survey for you. No clicking through endless menus or logic branches. Have a new accessibility focus, need to clarify a question, or want to modify follow-up logic? All you do is chat and let the AI take care of the rest. It’s the fastest, most flexible way to refine any hotel guest or accessibility for guests with disabilities survey. See how it works in detail with our AI survey editor feature.

Survey delivery: landing page and in-product options

Getting the survey to your hotel guests, at the right moment, is crucial. You can:

• Sharable landing page surveys: Share a link via email, guest post-stay messages, or accessibility feedback requests. Ideal for follow-ups after a guest’s stay, or for broader feedback campaigns targeting anyone who visited your property.

• In-product surveys: Embed directly into your booking website or guest app, so guests rate accessibility as part of their online journey. This works perfectly for collecting feedback right after a guest books an accessible room or uses ADA features onsite.

For accessibility feedback from guests, sharable landing pages offer broad reach, while in-product surveys let you capture context right when guests are interacting with your services.

AI-powered survey analysis in seconds

Specific takes the pain out of analysis with AI-powered survey insights. The platform auto-summarizes free-text responses, uncovers recurring themes, and turns messy data into clear, actionable insights—without spreadsheets. Automatic topic detection groups comments intelligently, and you can chat directly with AI about your results for on-demand reporting. Learn more about how to analyze hotel guest accessibility for guests with disabilities survey responses with AI, or explore our AI survey response analysis feature.

See this accessibility for guests with disabilities survey example now

Try this AI conversational survey to capture in-depth, actionable guest feedback on accessibility—see unique, real-time follow-ups and instant analysis in action.