Survey example: Ecommerce Shopper survey about promotions and discounts

This is an example of an AI survey about promotions and discounts—a conversational survey built specifically for ecommerce shoppers. If you want to see and try the example, you’re in the right place.

Many ecommerce teams struggle to create engaging surveys that actually reveal how shoppers feel about promotions, deals, and discounts—unclear feedback wastes time and opportunity.

At Specific, we’re experts in AI-driven conversational surveys. Every tool and feature you see here is part of what makes Specific the best platform for extracting deeper insights in ecommerce research.

What is a conversational survey and why AI makes it better for ecommerce shoppers

When you need honest insights from ecommerce shoppers about promotions and discounts, traditional surveys fall short. Paper forms, endless checkboxes, or boring email questionnaires all risk low participation and flat responses. People increasingly expect experiences to be personal, mobile-friendly, and—above all—simple.

That’s where an AI survey generator changes the game. Instead of static forms, AI-powered conversational surveys mimic a real chat. They adapt in real time, clarify vague answers, and make every interaction feel like a two-way conversation rather than a test. The result? More complete responses with richer context, especially from shoppers who are used to speedy digital experiences.

Let’s compare how manual and AI-generated surveys stack up:

Why use AI for ecommerce shopper surveys?

• Reduces survey fatigue—respondents can “talk” rather than click boxes.

• Adapts to mobile: perfect for digital shoppers on the go.

• Taps into deeper motivations. 75% of online shoppers say promotions influence their purchase decisions—if you simply ask “Do discounts matter?”, you’ll miss the reasons why. [1]

With Specific, the conversational experience is seamless for both creators and respondents. It’s the best-in-class approach for collecting feedback from ecommerce shoppers who care about promotions and discounts. Curious about what questions to ask? We’ve written a full guide on best questions for ecommerce shopper surveys about promotions and discounts.

Automatic follow-up questions based on previous reply

The real magic happens when follow-up questions are tailored on the fly. Specific uses AI to recognize ambiguous responses, ask clarifying questions, and probe deeper—just like an expert interviewer. That means no need to chase after respondents via email for extra detail; AI does the work while the context is fresh.

Here’s what can go wrong if you skip follow-ups:

• Ecommerce shopper: "I was happy with the discount."

• AI follow-up: "What specifically made you happy about the discount? Was it the amount, the timing, or something else?"

• Ecommerce shopper: "I use coupons a lot."

• AI follow-up: "Can you share how you typically find these coupons—are they emailed to you, or do you search for them while shopping?"

Without smart follow-ups, you’ll be left guessing. With AI, you get clarity and context, ready to act on. Want to experience these smart interactions? Generate your own survey and watch how it adapts, or learn more about the automatic follow-up questions feature.

Followups transform the process into a real conversation—every survey becomes a conversational survey that feels effortless for the respondent.

Easy editing, like magic

Editing your ecommerce shopper survey about promotions and discounts is as simple as chatting. Tell the AI what you want to change—add a question, reword something, or adjust tone—and the survey updates instantly with expert-level precision. No repetitive clicking or reformatting; the AI handles complex edits in seconds. Learn more about editing surveys by chatting on the AI survey editor page.

Share anywhere: survey landing pages & in-product chat

You can reach shoppers wherever they are, thanks to flexible survey delivery:

• Sharable landing page surveys—perfect for sending the survey via email, a newsletter, or posting in social media groups where deals and discounts are hot topics. With 47% of shoppers following brands on social media just to score promotions, sharing a link expands your reach exponentially. [2]

• In-product surveys—ideal for capturing real-time shopper feedback right on your store or app during a promotion, or just after a purchase when opinions are fresh.

Both methods help you intercept shoppers at key moments—before, during, or after activating discounts. Prioritize the delivery style that matches your audience and current campaign.

AI-powered survey analysis with instant insights

Analyzing survey responses with AI means you never have to wade through spreadsheets. Specific detects common themes, summarizes every answer, and finds actionable insights in seconds—making it clear which promotions drive loyalty and which ones fall flat. You can even chat with AI to ask questions about your results, or read more on how to analyze ecommerce shopper promotions and discounts survey responses with AI or visit AI survey response analysis for details. The platform’s automated survey insights and topic detection surface purchase motivations you’d never see from basic stats.

See this promotions and discounts survey example now

See how a conversational AI survey can reveal real shopper motivations and help you fine-tune your promotions strategy today. Experience the difference: clearer data, richer insights, and a truly effortless research process.