Survey example: Citizen survey about trust in local government

Create conversational survey example by chatting with AI.

This is an example of an AI survey about trust in local government for citizens—see and try the example to experience how a modern citizen survey can work.

Most survey creators struggle to design citizen trust in local government surveys that people actually want to complete—and even when they do, the answers are often short or vague.

We've seen this problem many times at Specific, where our conversational AI surveys help organizations collect higher-quality data from citizens, leading the way in feedback innovation.

What is a conversational survey and why AI makes it better for citizens

Let’s be honest: traditional citizen trust in local government surveys rarely spark much excitement. They’re too long, feel like chores, and end up with low response rates or half-baked answers. That’s a massive problem for local leaders—especially as telephone survey response rates have fallen from 36% in 1997 to just 6% in 2018 [1]. The classic approach just isn’t connecting with everyday people anymore.

That’s exactly where an AI survey example from Specific comes in. Instead of handing citizens a static list of questions, this conversational approach feels like a chat—a back-and-forth that encourages thoughtful, fuller replies. Why does this matter? Because conversational surveys, especially when powered by AI, can boost completion rates and yield far more useful answers [4].

Think about how much more engaged you are in a real conversation compared to monotonous checkbox forms. Specific’s AI survey generator builds on that insight, transforming the feedback process into something natural, fast, and almost fun—for both survey creators and respondents.

Manual Surveys

AI-Generated Conversational Surveys

Static, impersonal forms

Feels like a chat; adapts to replies

Manual follow-ups (often forgotten)

AI asks targeted follow-ups in real time

Low completion rates

Higher engagement and better data

Time-consuming creation

Survey generated instantly using AI

Why use AI for citizen surveys?

  • AI survey examples adapt on the fly, making every respondent feel heard—critical for capturing trust in local government.

  • The AI survey builder slashes creation time and lets you test or tweak as needed.

  • Specific leads the field in user experience, making conversational surveys seamless for everyone involved.

With all these advantages, it’s no wonder research shows that AI-driven conversational surveys increase meaningful engagement—for both participants and decision-makers looking for actionable insights [2][4]. If you want to see what questions actually work best in citizen trust surveys, you should also check out our guide to the best questions for citizen trust in local government surveys.

Automatic follow-up questions based on previous reply

Traditional forms rarely get below the surface, but Specific’s conversational AI engine changes everything. It smartly generates automatic follow-up questions as each citizen responds—digging for detail, clarifying answers, and surfacing hidden insights instantly, just like an expert would in a live interview. That means no more spending days emailing citizens trying to clarify what they meant, and no more missing the “why” behind their thoughts.

Here's how the difference plays out in real life:

  • Citizen: "I don’t always trust the local council to listen."

  • AI follow-up: "Can you share a recent example where you felt your concerns weren’t addressed by the council?"

  • Citizen: "Sometimes I feel left out of decision-making."

  • AI follow-up: "What would make you feel more included in your community’s decisions?"

If nobody asks for details, responses stay vague, and local leaders are left guessing. But with dynamic, in-context follow-ups, every answer becomes clearer, and you end up with richer, more useful insights. Curious? Try generating a citizen trust survey yourself with our conversational template—or if you want to create a fully custom citizen survey from scratch, use our AI survey generator to see for yourself.

In practice, these follow-ups transform regular surveys into true conversations—that’s what makes this a “conversational survey” in every sense. Want to know how it works behind the scenes? Dive into our automatic AI follow-up questions feature for a deeper look.

Easy editing, like magic

Making changes to a traditional survey can feel like wrestling with spreadsheets and forms for hours. With Specific’s AI survey editor, it’s totally different: you just describe what you want to change in plain language—“add a question about community meeting attendance,” or “make the tone more friendly”—then the AI updates your conversational survey immediately, applying best practices and research know-how so you don’t have to worry about breaking anything. You just chat, and your survey evolves in real time, no coding or dragging fields around.

That means you can run iterative citizen trust surveys in minutes, not days. Tweak and launch as often as you want—the AI handles the complexity, and you focus only on what matters.

Survey delivery: reach citizens where it counts

How you deliver a citizen trust survey can make or break participation. With Specific, you have two flexible options, each tailored for the needs of public engagement:

  • Sharable landing page surveys: Perfect for city websites, newsletters, direct mail, or QR codes at community events. Citizens can access your conversational survey on any device, anywhere—no account or login required.

  • In-product surveys: Great for digital citizen portals, local government service apps, or even info kiosks. Ask for feedback right when citizens are interacting with your services (requesting permits, viewing council meetings, etc.). This context-aware option encourages immediate, honest responses.

If your goal is public outreach—like understanding trust in local government across a wide community—the shareable landing page is typically the go-to option. For driving deeper feedback inside a digital service or when timing is critical, in-product delivery lets you meet citizens where their experience is most relevant.

AI-powered insights from every citizen response

Once the responses start rolling in, cut through the noise instantly. Specific’s AI survey analysis tools summarize feedback, highlight the biggest themes, and pull actionable insights—all automatically. Forget exporting CSVs for endless manual sorting—our platform offers automated topic detection and lets you chat directly with AI to quickly find what matters most from citizen perspectives. Check out our full deep dive on how to analyze citizen trust in local government survey responses with AI, or explore the automated survey insights feature to see what’s possible.

See this trust in local government survey example now

Try this citizen trust conversational survey example and see how instant follow-ups, easy editing, and rich AI-powered analysis work together to capture true public sentiment—faster and more accurately than ever before.

Try it out. It's fun!

Sources

  1. Pew Research Center. Declining response rates in telephone surveys

  2. McKinsey & Company. Using artificial intelligence to improve survey data

  3. Gallup. Americans' trust in local government

  4. Journal of Marketing Research. Effects of interactive surveys on response quality

  5. International Journal of Market Research. Efficiency of AI-based text analysis in survey research

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.