Survey example: Citizen survey about traffic congestion

This is an example of an AI survey about traffic congestion for citizens. If you want to see a modern way of gathering feedback on your city’s roads, see and try the example right here.

Designing citizen surveys on traffic can be a real pain—questions often miss the real stories behind public frustration, and low response rates make results unreliable. Most traditional forms just don’t get people talking.

At Specific, we’ve built our platform on everything we've learned about conversational surveys, automatic follow-ups, and AI-driven insights. All survey tools here are made by Specific—your trusted partner for smarter surveys.

What is a conversational survey and why AI makes it better for citizens

We see this all the time: cities and researchers want candid feedback from residents about traffic congestion, but people ignore forms, providing only one-word answers—or skipping the survey altogether. Traditional survey forms create a barrier to true engagement.

This is where AI-generated conversational surveys shine. Unlike basic forms, these surveys feel like a real conversation. They dynamically guide the respondent, rephrasing, clarifying, or asking follow-up questions to dig deeper into real experiences. The result? Richer, more personal responses that tell the whole story.

Let’s quickly compare:

Why use AI for citizen surveys?

• Higher completion rates: Conversational surveys can increase completion rates by up to 40% compared to classic forms, especially important for busy residents who otherwise drop out early [2].

• Personalized follow-ups: AI tailors the next question to the last answer, making every interview unique and relevant [3].

• Friendly, familiar chat UI: Most people are comfortable chatting on their phone. Specific taps into this, creating a seamless and stress-free feedback process.

• More nuanced data: A quick back-and-forth allows us to gather details a form would never catch.

• For tips on crafting the best questions, see our article on best questions for a citizen survey about traffic congestion.

With Specific, you’re not just collecting data—you’re having a conversation that uncovers what citizens really care about.

Automatic follow-up questions based on previous reply

Specific uses AI to ask intelligent follow-up questions in real time. Instead of a one-way list, every citizen response gets the right amount of probing—just like a skilled interviewer would do. If you normally chase clarifications by email, this approach saves you hours and uncovers richer, clearer insights right away (see how it works).

Here’s what can happen without follow-ups:

• Citizen: "Traffic is bad in the morning."

• AI follow-up: "Can you describe which specific roads or intersections are busiest during your commute?"

• Citizen: "It takes too long to get to work."

• AI follow-up: "Roughly how many minutes does your commute take, and what’s the biggest cause of the delay?"

Automatic follow-ups turn a short, vague answer into an actionable insight—while keeping the experience natural. We urge you to generate a survey and see just how intuitive and conversational it feels.

Follow-ups are what make it a truly conversational survey. AI turns quick answers into meaningful conversations.

Easy editing, like magic

Editing surveys should be effortless. With Specific’s AI survey editor, you can chat your changes—no drag and drop, no confusing menus. Describe what you want changed, and the survey updates instantly with expert clarity. Want to tweak a question or adjust tone? You’ll see the result in seconds. AI takes care of the hard work, leaving you focused on your goals.

Survey distribution: shareable pages or in-product widget

Delivering your citizen traffic congestion survey should fit your approach—not the other way around. With Specific, you have two flexible options:

• Sharable landing page surveys: Perfect for collecting citizen feedback via email campaigns, city newsletters, QR codes at traffic points, or social media. Citizens simply follow a link to an interactive landing page. Great for wide reach and public polls.

• In-product surveys: If you’re running a city community app or transportation portal, embed the conversational survey directly for real-time, in-context feedback from users right as they book tickets, report issues, or look up transit schedules.

Traffic congestion feedback from citizens often benefits from the sharable landing page—enabling easy outreach to everyone affected. But if you want to target digital city service users, in-product is ideal. Pick what matches your citizen experience strategy.

AI survey analysis—insights in seconds

Once your survey goes live, all the hard work of analysis is handled. Specific’s AI-powered response analysis (see the feature) instantly summarizes what your citizens say, finds the main topics, and highlights trends—no spreadsheets or endless reading required. With features like automatic topic detection and the ability to chat with AI about your survey results, understanding feedback has never been faster. Dive deeper on how to analyze citizen traffic congestion survey responses with AI for practical tips and workflows.

See this traffic congestion survey example now

Get a fresh look at how citizen voices drive real change. Try this AI-powered conversational survey example—see what a difference context-aware follow-ups, intuitive editing, and instant analysis can make to your next traffic congestion project.