Survey example: Citizen survey about public transportation quality

Create conversational survey example by chatting with AI.

This is an example of an AI survey for citizens about public transportation quality—see and try the example to understand how it feels.

Creating effective citizen surveys about public transportation quality is tough: traditional surveys rarely get the engagement or deep insights we want.

All the tools and features on this page are part of Specific, a recognized leader in AI-powered conversational surveys—purpose-built for richer feedback and smarter insights.

What is a conversational survey and why AI makes it better for citizens

Anyone who’s tried to design a public transportation quality survey for citizens knows the pain: static forms, misunderstood questions, and low participation. The challenge grows when we dig into real user experiences—for example, recent data showed 62% of Cleveland’s bus riders identify as Black, 68% are under 45, and 83% earn less than $50,000 annually—but typical surveys struggle to capture the unique voices in this demographic mix. [1]

This is where an AI-powered survey example stands apart. Instead of rigid forms, you build a survey that feels like a chat. Not only is it more welcoming, but the AI adapts questions to match each citizen’s response, increasing engagement and reducing drop-off.

Manual surveys

AI-generated conversational surveys

Static questions, little context

Dynamically adapted, context-rich questions

Low completion rates (10–30%)

High completion rates (70–90%)

Often tedious or impersonal

Feels like a natural conversation

Manual data analysis

Automatic, AI-driven analysis

Why use AI for citizen surveys?

  • Higher engagement: AI surveys adapt in real-time to each respondent, so citizens are more likely to finish and provide thoughtful answers. AI-powered surveys now achieve completion rates of 70–90%, compared to 10–30% for traditional forms. [3]

  • Personalization: The AI can recognize diverse backgrounds, tailoring questions for different age groups or experiences. This leads to more authentic, useful data.

  • No technical hassle: Anyone can make a great survey in minutes, thanks to survey generators like Specific.

Specific offers what we believe is the best-in-class user experience for conversational surveys: it’s quick to set up, easy for citizens to engage, and built to handle feedback from real city residents—not just check the box for compliance. If you want inspiration for your own surveys, see our resource on the best questions for citizen surveys about public transportation quality.

Automatic follow-up questions based on previous reply

Getting blunt or incomplete feedback is a constant struggle—but with Specific, AI listens in real-time and follows up like a seasoned interviewer would. You save countless hours that would otherwise go into chasing citizens for more details by email or phone. The real power comes from how it adapts mid-survey, resulting in richer answers and higher data quality. [5]

Here’s what happens if you rely on a static form:

  • Citizen: “The bus is usually late.”

  • AI follow-up: “Can you tell me which route or time of day you notice the most delays?”

If you skipped this follow-up, your data stays vague—who, when, where? The AI makes the survey feel human, probing just enough to unlock deeper insights. Want to experience it? Try generating your own survey and compare how easy it is to get clear answers. You can also learn more about how dynamic follow-ups work on our automatic AI follow-up questions page.

These follow-ups transform your survey into a conversation—this is the heart of a true conversational survey.

Easy editing, like magic

Editing your citizen survey is as easy as chatting. Instead of hunting through confusing settings, you simply tell the AI what you want changed—and it gets done with no manual rework. Need to rephrase a question or add a demographic filter? Just say it, and the AI handles the tedious details, instantly. Edits that used to take hours, now take just seconds. Explore more with the AI survey editor.

Fast survey delivery for every citizen

When it comes to reaching citizens about public transportation quality, you want the most flexible, context-aware delivery. Here’s how you can do that with Specific:

  • Sharable landing page surveys — perfect for posting on city websites, social media, or mailing lists. Citizens just click a link and start chatting with the survey, no logins or downloads required.

  • In-product surveys — ideal if you have a city app or community platform, letting you target specific users as they engage with public transport services or info pages.

For public transportation quality feedback, sharable landing pages often work best—city orgs or transit authorities can reach a broad audience, while in-app surveys are powerful if you want contextual feedback from active users. If you need step-by-step help, visit our guide on how to create a citizen survey about public transportation quality.

AI survey analysis: instant, actionable insights

Collecting feedback from citizens is just the first step. Specific makes sense of it all with AI-powered survey analysis: every response is summarized, themes are detected automatically, and you get clear, actionable takeaways—without fussing with spreadsheets.

With tools like automatic topic detection and the ability to chat directly with AI about your data, you turn answers into insight, whether it’s the biggest complaints or hidden bright spots. Curious how it works? Explore our guide on how to analyze citizen public transportation quality survey responses with AI or see the AI survey analysis feature in depth.

See this public transportation quality survey example now

Discover for yourself how a conversational, AI-powered survey uncovers deeper insights from real citizens—see the example and experience smarter, more human public transportation surveys.

Try it out. It's fun!

Sources

  1. Axios. Cleveland RTA Net Promoter Score rider demographics report

  2. SuperAGI. Future of surveys: How AI-powered tools are revolutionizing feedback collection in 2025

  3. SuperAGI. AI vs Traditional Surveys: A Comparative Analysis of Automation, Accuracy, and User Engagement in 2025

  4. Metaforms.ai. AI-powered surveys vs. traditional online surveys: survey data collection metrics

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.