Survey example: Citizen survey about public service satisfaction

This is an example of an AI survey about public service satisfaction for citizens—see and try the example to experience how it works for yourself.

Collecting meaningful insights from citizens is tough when audiences don’t finish surveys or responses are too vague to act on.

We built Specific to tackle these exact challenges, giving you smarter, more nuanced feedback using AI-powered, conversational surveys. Every tool here runs on Specific’s technology.

What is a conversational survey and why AI makes it better for citizens

Let’s be honest: creating a truly effective citizen public service satisfaction survey is a real challenge. Traditional surveys often leave us with incomplete data, low completion rates, or answers that don’t dig deep enough into real experiences.

That's why AI survey generators are changing the game. With an AI survey example like this, the questions adapt on the fly. Respondents get engaging, dynamic conversations that feel more like chatting with a person than ticking impersonal boxes—boosting quality, response depth, and completion.

If you’ve relied on old-school, manual methods, here’s how things compare:

Why use AI for Citizen surveys?

• AI survey generators like Specific adapt every conversation to your respondent.

• They nudge deeper, richer responses, thanks to real-time, individualized follow-ups.

• Surveys are fast to build and actually fun for people to complete.

When public confidence in key services is low—like the recent finding that only 24% of UK citizens are satisfied with the NHS [4]—it’s essential to capture meaningful, actionable feedback. AI-powered surveys don’t just increase response rates; they truly help us understand why satisfaction lags, and what needs to change. See more about best questions to ask in a citizen satisfaction survey if you want to maximize the value of each response.

Specific’s conversational surveys are built for this kind of adaptability. The user experience is best-in-class—smooth for you, enjoyable for respondents, and deeply insightful in the results.

Want to design your own? Try our AI survey generator for any use case—not just citizen surveys.

Automatic follow-up questions based on previous reply

The true power of conversational surveys comes from smart, AI-powered follow-up questions. Specific handles this automatically, in real time, so every respondent’s underlying thoughts and context are captured—just like a skilled interviewer would do. This means no more vague data or the need to chase people for clarifications.

This is a real difference-maker for citizen public service satisfaction surveys. Thanks to AI, the follow-ups feel natural, and you get an extra layer of detail, all without manual effort. Here’s what happens if you skip follow-ups:

• Citizen: "I’m unhappy with local waste collection."

• No follow-up: We’re left guessing: why? Is it the frequency, communication, or something else?

• AI follow-up: "Can you share more about what specifically makes the waste collection service unsatisfactory for you?"

• Citizen: "Bins are often not emptied on schedule, and there’s little communication about delays."

By auto-generating targeted follow-ups, AI uncovers insights you can actually use. This is a core upgrade over static survey forms—for example, see how the process works in depth on our automatic AI follow-up questions feature page.

We encourage you to try generating your own survey to experience how these follow-ups make the conversation flow and produce much richer data.

Simply put: follow-ups transform a static form into a true conversational survey.

Easy editing, like magic

Have new questions or want to tweak the tone? Just tell Specific what you’d like, right in the chat, and the AI survey editor updates your survey on the spot—no technical skills or manual rewriting needed. Whether you want to change one question or overhaul the whole experience, AI handles the details so you don’t have to. You can make edits in seconds, and the results are always backed by expert-level knowledge of survey best practices and behavioral insights.

Survey delivery: where and how

With citizens as your audience and public service satisfaction as your focus, delivery flexibility matters. Specific makes it easy to reach people through the right channels. Choose the method that matches your project:

• Sharable landing page surveys are perfect for distributing public service satisfaction surveys directly via social media, email, newsletters, or community portals. Every citizen can use the same link, and you get centralized results.

• In-product surveys are great if you have a citizen portal, utility payment site, or local government website—trigger surveys after key interactions, such as a service request or after using a digital service.

Landing page delivery is usually the most flexible for reaching the general public, especially for civic or community projects, but both options are effective for different public service use cases.

AI survey analysis: turning citizen responses into insight

Once responses come in, the real magic happens—Specific’s AI-powered analysis automatically distills key findings, spots patterns, and helps you understand what really matters to citizens. No more manual sorting or spreadsheet wrangling.

Features like instant topic detection, AI summaries, and the ability to chat with AI about your results mean you’ll always be clear on the big insights. Learn more with our guide to how to analyze citizen public service satisfaction survey responses with AI.

With automated survey insights, analyzing survey responses with AI becomes easy and actionable.

See this Public Service Satisfaction survey example now

See what a conversational AI survey for citizen public service satisfaction feels like—experience richer feedback, smarter follow-ups, and one-click analysis for your next project. Don’t miss the chance to capture insights that actually drive change.