Survey example: Canceled Subscribers survey about product usability

This is an example of an AI survey for Canceled Subscribers about Product Usability—see and try the example right now in Specific.

Creating surveys that actually help us understand why people leave is tough; bland forms rarely give us the full story or actionable insight.

Specific is a leading platform for conversational, AI-powered surveys and tools—backed by expert-driven templates and a reputation for making real feedback easy to collect and analyze.

What is a conversational survey and why AI makes it better for canceled subscribers

Most teams struggle to design surveys for canceled subscribers that surface the real product issues. It’s no surprise when industry data shows that survey response rates have dropped dramatically over the years—some major national surveys saw response rates fall from 60% to just 22% in the past two decades. [1] Standard forms are impersonal and easy to ignore, while open-ended interviews don’t scale.

That’s where conversational surveys powered by AI come in. They engage canceled subscribers in a natural, chat-like manner—mirroring the flow of an actual conversation, not a static list of questions. The result? People are more likely to open up, stay engaged, and share useful details about their experience.

Why use AI for canceled subscribers surveys?

• AI surveys dynamically adapt to each respondent, probing gently for more detail when answers are vague

• They require less setup and deliver richer, more actionable insights

• With 75% of digital marketers now deploying AI tools daily, this is the modern benchmark for efficient data collection [2]

• Specific offers the smoothest experience for both survey creators and canceled subscribers—responsive, mobile-friendly, and engaging at every step.

To go deeper on question design, check our tips on creating the best questions for canceled subscriber surveys about product usability. If you want to start building your own, use this AI survey generator for any custom prompt.

Automatic follow-up questions based on previous reply

One of the biggest breakthroughs with Specific’s AI survey engine is automatic follow-up questions. If a canceled subscriber gives a short or incomplete answer, the AI instantly follows up—just like a sharp researcher—digging deeper to capture the “why”, adding specifics, or clarifying ambiguous points. It’s a natural conversation instead of a dead-end list of questions.

Without follow-ups, surveys often produce data that’s too vague to act on. Here’s a quick look at what that means for canceled subscriber interviews:

• Canceled Subscriber: “I just wasn’t using the product.”

• AI follow-up: “Could you share what made the product less useful for your needs, or what specific obstacles stopped you from using it more often?”

This saves endless back-and-forth via email or manual outreach—responses are clearer and more insightful on the first try. The difference? You get richer context and avoid guesswork when analyzing why subscribers leave.

Curious? Generate your own survey and see how AI-powered follow-ups change the conversation instantly.

These real-time follow-ups make every survey response a true conversation—that’s what we mean by a conversational survey.

Easy editing, like magic

Making changes to a survey in Specific is as easy as messaging a friend. Just tell the AI editor what you want—“add a question about mobile usability,” “make follow-ups more detailed,” or “adjust the tone to be friendlier”—and it applies the changes using its expert knowledge.

No hunting for settings or redoing tedious copy-paste; you can update, refine, or rephrase your survey in seconds. Explore more about seamless editing in the AI survey editor.

Flexible survey delivery for canceled subscribers feedback

You can reach canceled subscribers however makes sense for your workflow—whether that’s via email, link, or inside your product:

• Sharable landing page surveys: Generate a unique link to send by email, post in your help center, or reach out with personalized outreach after a cancellation.

• In-product surveys: (most relevant for SaaS) Invite recently canceled users to share usability feedback right as they leave, via an embedded widget in your web app or dashboard, increasing relevance and response rates.

For most canceled subscribers and product usability topics, both delivery methods work well—the key is choosing what fits your user journey and data collection goals.

AI survey analysis: instant insights from canceled subscribers

With Specific, AI-powered survey analysis replaces manual spreadsheets and endless sorting. Every response is automatically summarized, key themes are highlighted, and you can chat directly with the AI about your results—making it easy to surface patterns and act fast. Features like automatic topic detection and real-time summaries let you analyze qualitative feedback in seconds. See our best practices for how to analyze canceled subscriber product usability survey responses with AI.

See this product usability survey example now

Jump in and see how an AI-powered conversational survey delivers breakthrough feedback from canceled subscribers—fast follow-ups, rich context, and effortless analysis, all in one seamless experience.