Survey example: Canceled Subscribers survey about feature gaps

This is an example of an AI survey for canceled subscribers about feature gaps—see and try the example to experience how engaging this approach is. Building effective surveys that actually surface the key reasons for user churn is hard, especially when you want to uncover missed features. Crafting the right questions and follow-ups without losing your audience is a real challenge. At Specific, we make it effortless to launch conversational surveys, powered by real-time AI follow-ups and smart analysis, so you get deeper insights and a better experience for both sides.

What is a conversational survey and why AI makes it better for canceled subscribers

The truth is, most traditional surveys fall flat when asking canceled subscribers about feature gaps. People ignore long forms, skip open text boxes, and often abandon halfway—leaving you with low-quality data and more questions than answers.

Conversational surveys flip that script. They engage participants in a chat-like interaction, making the process intuitive and human. It feels less like filling a form and more like sharing candid feedback with a smart interviewer.

Where manual surveys struggle (sometimes with response rates around 20-30% and over 40% nonresponse for online formats [1]), conversational AI surveys turn things around. **AI-powered surveys can raise response rates by up to 40%, and chat-based experiences see up to 80% completion**—engagement that's tough to match with forms [2].

Let’s break it down:

Why use AI for canceled subscribers surveys?

• Faster survey creation—let the AI do the heavy lifting

• Real engagement through chat, not forms

• Automatic probing for real context and stories

• Easy to analyze, act on, and share feedback

Specific offers the best user experience when it comes to conversational surveys, so you get higher-quality responses—without the usual survey fatigue. If you want ideas for the best questions, see our guide on best questions for canceled subscribers surveys about feature gaps, or dive deeper into how to create a canceled subscriber feature gaps survey using AI.

Automatic follow-up questions based on previous reply

Nothing unlocks rich insight from former users faster than the right follow-up question—right when the conversation needs it. Specific’s AI understands context in real time, naturally asking for clarification or detail like an expert interviewer. That means you stop guessing why users churned or what features were missing, and start getting direct, honest answers. Plus, you skip the slow back-and-forth of follow-up emails entirely.

Here are a couple real-world examples of what happens without and with follow-up questions:

• Canceled Subscriber: “I just wasn’t finding what I needed.”

• AI follow-up: “Could you tell me more about which features you needed but couldn’t find?”

• Canceled Subscriber: “It felt too limited.”

• AI follow-up: “Which limitations affected your workflow the most?”

If those probing questions don’t get asked, your data stays vague and unhelpful. With Specific’s real-time AI, those moments are captured and clarified, so you always get actionable insight. Want to see how this feels? Try generating a survey and watch how the conversation flows. You can see more examples of this feature in action here: automatic AI follow-up questions.

Follow-ups are what turn an ordinary questionnaire into a real conversational survey—one that uncovers true reasons behind feature gaps and churn.

Easy editing, like magic

No more fiddling with endless logic trees or pausing to figure out how to word a better question. With Specific, you just tell the AI—through a simple chat—what you want changed, and it instantly updates your survey with expert fluency. Edit question order, change tone, swap out follow-up styles, or add new topics in seconds. The AI handles the heavy lifting, giving you a truly effortless editing process. Check out how this works with our AI survey editor.

Instant sharing: landing page & in-product surveys

The best insights come when you meet people where they are. With Specific, you have two frictionless ways to get your survey in front of canceled subscribers:

• Sharable landing page surveys—send a unique link via email, Slack, or SMS. Perfect for reaching former users who have already left your app, or posting in community channels where feedback will come from outside your product.

• In-product surveys—launch the conversational survey as a widget inside your app or product dashboard. Great for catching users just as they’re about to cancel, or during final sessions to understand exactly what was missing.

For feature gap discovery among canceled subscribers, sharable landing page surveys are usually the easiest. But in-product surveys can catch feedback at the crucial moment of churn, unlocking authentic answers. You can learn more about either approach by checking out the linked product pages.

AI-powered survey analysis, instantly

Once those responses roll in, Specific’s AI does what no spreadsheet or export ever could—summarizing every answer, flagging meaningful themes, and giving you actionable insights instantly. No wasted hours coding open-text fields or compiling charts. Features like automatic topic detection and chatting directly with AI about your results let you quickly get to the heart of what’s driving cancellations and where the feature gaps really are. Read all about how to analyze canceled subscribers feature gaps survey responses with AI or see the power of our AI survey response analysis in action.

See this feature gaps survey example now

Jump right in and experience the difference—a conversational AI survey that asks smart follow-ups, makes editing effortless, and delivers instant insights. See for yourself how easy it is to uncover what canceled subscribers were really missing, and use those answers to guide your product’s next steps. Try creating your own with the built-in generator, or if you want total control, check out the AI survey generator for surveys about anything else.