This article will guide you on how to create a tenants survey about landlord communication. With Specific, you can build a tailored conversational survey in seconds—no more wrestling with clunky forms or starting from scratch.
Steps to create a survey for tenants about landlord communication
If you want to save time, just generate a survey with Specific.
Tell what survey you want.
Done.
You honestly don’t even need to read further. AI will create the landlord communication survey, using expert-validated knowledge—plus, it asks smart follow-up questions that dig deeper, surfacing actual reasons behind every answer and unearthing insights you might otherwise miss. You can also customize any tenants survey just by chatting with the builder. Semantic surveys have never been this easy.
Why running a tenants survey about landlord communication matters
Tenants surveys aren’t just box-tickers—they unlock real improvements for everyone involved. Missing out means you’re losing precious insights, tenant trust, and new opportunities to stand out in a crowded market.
Better tenant retention. The numbers don’t lie: just a 1% boost in tenant satisfaction results in a 1.7% drop in turnover [1]. That’s more renewals, less churn—critical for landlords aiming for stability.
Live feedback to boost your property’s reputation. In a world where 75% of renters rely on online reviews before signing a lease [1], every bit of tenant feedback helps shape your public image. Surveys help you act before reviews ever turn negative.
Deliver what tenants want. Knowing what matters—like the 63% who consider in-unit laundry essential [1]—means you can tailor communications and services to match changing expectations. That’s a competitive edge and a happier resident.
Richer communication with tenants. If you’re not listening (and showing you are through surveys), tenants will take their voice elsewhere. Engagement drives loyalty and signals that you value their experience.
The importance of tenants recognition surveys comes down to relevance: you’ll catch what’s working, see what’s broken, and capitalize on the benefits of regular tenants feedback—whether you run a few units or hundreds.
What makes a good tenants survey about landlord communication?
Great surveys aren’t just about what you ask—it’s how you ask it. You want questions that are clear, unbiased, and written in a way that encourages honesty. A conversational tone gets more truthful feedback; complex jargon or leading questions just alienate respondents.
Clarity and inclusivity matter. Focus on semantic keywords such as “tenants satisfaction”, “communication style”, “response speed”, and “transparency.” A friendly prompt like, "How do you feel about the way your landlord communicates important news?" beats, "Rate your landlord’s performance," hands down.
Bad practices | Good practices |
|---|---|
Vague, leading, or biased wording | Straightforward, neutral language |
The measure of a good survey is the volume and richness of responses you get. You want both: plenty of replies and genuinely insightful, actionable input. This balance unlocks tenants insights you can actually use.
What question types to use in a tenants survey about landlord communication?
Good landlord communication surveys use a mix of question types—each serving a purpose depending on the insight you’re after. If you want to get hands-on tips and a bigger list, there’s a guide on the best questions for tenants surveys about landlord communication you’ll find useful.
Open-ended questions let tenants voice specifics and personal anecdotes—which means richer data, stories, and recurring themes. Use these when you want to understand experiences, challenges, or suggestions.
“Can you describe a recent interaction with your landlord that stood out for you?”
“What’s one thing you wish your landlord communicated differently?”
Single-select multiple-choice questions are best for capturing structured data—where you want easy analysis and to spot trends fast.
How promptly does your landlord respond to maintenance requests?
Within 24 hours
1-2 days
3-7 days
More than a week
NPS (Net Promoter Score) question style is valuable for benchmarking overall satisfaction or likelihood to recommend. These are simple for the respondent and powerful for later analysis. If you want to generate one instantly, use this NPS survey builder for tenants about landlord communication.
On a scale from 0 to 10, how likely are you to recommend your landlord to others?
Followup questions to uncover “the why”: Use follow-ups when you need context—not just what’s happening, but why it matters to tenants. For example, if a tenant chooses “More than a week” on maintenance speed, a follow-up might be: “What challenges did a slow response cause for you?”
“What was most frustrating about that delay?”
“How did this experience impact your day-to-day life?”
Think of follow-ups as your shortcut to actionable tenants insights. To dig deeper or see more sample questions, check out our curated tenants survey question guide.
What is a conversational survey?
A conversational survey feels like a natural exchange—not a static checklist. Instead of a wall of form fields, tenants face a chat that asks, listens, and adapts. Using an AI survey generator like Specific means you’re not just automating the initial questions; you’re leveraging real-time intelligence to keep engagement high and conversation flowing.
Manual survey | AI-generated conversational survey |
Rigid, static list | Feels like chat |
Why use AI for tenants surveys? The difference is night and day. AI survey examples show that respondents share more detail and context in a chat format, and researchers gain nuanced, actionable feedback. With Specific, you get a best-in-class experience: easy to create, fun for tenants to complete, and incredibly effective at gathering insights. If you’re curious about building your own, see our guide to survey creation and analysis.
The power of follow-up questions
Great tenant insights rarely appear on the first try—that’s why follow-up questions matter so much. Specific’s automatic AI follow-up questions let you get context without the back-and-forth emails. Every answer is probed for clarity and meaning, in real time.
Tenant: “It takes too long to get replies about repairs.”
AI follow-up: “Can you describe the last repair request you had, and how the waiting time affected you?”
How many followups to ask? In most cases, 2-3 targeted follow-ups yield the richest data—enough to understand motivation without becoming repetitive. Specific allows you to set precisely how deep to probe, or when to move on after collecting the insight you need.
This makes it a conversational survey: Rather than a cold questionnaire, your survey becomes an engaging conversation, leading to greater honesty and a higher response rate.
AI response analysis, sentiment breakdown, and structured theme extraction become effortless—see more in our explainer on analyzing survey responses from tenants. Even long-form text answers are easy to review thanks to AI-powered tools.
Automated, dynamic followup is a new paradigm—try generating your survey and see the difference for yourself!
See this landlord communication survey example now
Ready for higher-quality feedback and true tenants insights? Create your own survey and experience a conversational flow that engages, clarifies, and delivers actionable results like never before.