Here are some of the best questions for a tenants survey about landlord communication, plus practical tips on how to craft them. You can generate your own tenants survey about landlord communication in seconds with Specific.
10 best open-ended questions for tenants surveys about landlord communication
Open-ended questions let tenants share what’s really on their mind, revealing issues or positive experiences you may miss with only fixed choices. These questions are most valuable when you want detailed, candid feedback—ideal if you’re looking to take action and not just track a score.
It’s a must: tenant satisfaction is strongly tied to communication quality. According to a recent survey, only 34% of social tenants are satisfied with how landlords handle complaints—a signal that deep, qualitative feedback is needed to uncover what’s going wrong. [1]
Here are our favorite open-ended questions for a tenants survey about landlord communication:
Can you describe a recent experience communicating with your landlord?
What do you find most effective about your landlord’s communication style?
What areas would you like your landlord to improve in terms of communication?
Have you ever felt unheard or ignored by your landlord? If so, when?
How does your landlord usually respond to your maintenance or repair requests?
What’s one thing you wish your landlord did differently when sharing important updates?
How clear are your landlord’s instructions or messages about building policies?
Can you share an example where landlord communication exceeded your expectations?
Are there any communication channels (email, phone, text, etc.) you prefer or dislike?
Is there anything else you’d like to share about your interactions with your landlord?
These prompt real stories and concrete details, making it easier for landlords or property managers to act on what matters most. For more tips on crafting surveys, check out our guide to creating tenant surveys.
Best single-select multiple-choice questions for tenants surveys about landlord communication
Single-select multiple-choice questions are perfect if you want quick stats or to lower the barrier for tenants to get started. They turn feedback into clear numbers and can serve as a conversation starter—often, tenants find it easier to pick an option before sharing more detail in follow-ups.
Question: How satisfied are you with the communication from your landlord?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Question: Which communication channel does your landlord use most often?
Phone call
Text message
In person
Other
Question: How quickly does your landlord usually respond to your requests?
Within a few hours
Within a day
Within a few days
More than a week
When to follow-up with "why?" The best time to ask “why” in a followup is after a respondent selects a negative or surprising answer. For example, if a tenant chooses “Somewhat dissatisfied” or “Very dissatisfied” with landlord communication, a well-timed follow-up like “What made you feel this way?” uncovers the root cause. This layered approach gives you actionable insights, not just numbers.
When and why to add the "Other" choice? “Other” empowers tenants to share unique experiences that predefined options can’t cover. Follow-up questions after “Other” choices often surface patterns you hadn’t considered—letting you spot unexpected gaps or innovative ideas.
NPS question: would you recommend your landlord?
Net Promoter Score (NPS) is a simple but powerful metric: “How likely are you to recommend your landlord to a friend or family member?” On a scale from 0 (not at all) to 10 (extremely likely), this gauges overall tenant satisfaction with your communication and service. It’s especially relevant when you want to benchmark or compare over time.
Adding NPS to your survey about landlord communication helps you measure if tenants are merely satisfied or genuinely loyal. A UK government study found that 61% of tenants feel their landlord listens to their views and acts upon them—yet a significant share does not, highlighting the value of tracking sentiment systematically. [2]
Specific can help you build a tailored NPS survey for tenants with follow-up logic to pinpoint what moves the needle.
The power of follow-up questions
Follow-up questions are a cheat code for clarity and depth. If your initial survey question gets a vague reply, you risk missing the story entirely. That’s why Specific’s AI-driven conversational surveys are so effective: our automatic follow-up questions react in real time, digging for specifics in a human-like way.
Tenant: “The landlord’s replies are… slow.”
AI follow-up: “Could you share an example of when a delayed reply caused a problem for you?”
This turns unclear feedback into real, actionable understanding—without endless back-and-forth over email.
How many followups to ask? Generally, two or three well-crafted follow-ups will get you the context you need. It’s essential to allow for skipping—if the main point is already clear, there’s no need to pester. Specific lets you fine-tune follow-up intensity to fit each use case.
This makes it a conversational survey: The conversation flows naturally, mirroring a one-on-one interview. Respondents feel heard, which builds trust and increases survey completion rates.
AI survey response analysis: Even with a flood of unstructured text, analyzing open responses is simple using AI-powered analysis tools—no more manual sorting or tagging required.
Automated followups are still a new concept for many. Try generating your own survey and see how these smart, conversational flows upgrade your insights overnight.
How to write prompts for ChatGPT and other GPTs for better questions
If you want AI to help brainstorm strong survey questions, the prompt makes all the difference. Start with the basics:
Suggest 10 open-ended questions for tenants survey about landlord communication.
But more context always gives you better results. Tell the AI about your role, your property, or your tenants’ demographics. For example:
I'm a property manager with 50 residential flats, mostly families and retirees. Suggest 10 open-ended questions for a tenants survey about landlord communication. We want to improve response times and make announcements more transparent.
Now you have your draft questions—next, organize them:
Look at the questions and categorize them. Output categories with the questions under them.
Then, pick the categories most relevant to your goals, and go deeper:
Generate 10 questions for categories "maintenance feedback" and "preferred communication channels".
This step-by-step prompting approach inspires richer, more focused surveys—mirroring how we build custom question sets at Specific.
What is a conversational survey? (and how AI survey builders change the game)
A conversational survey ditches the rigid form for a smart, dynamic chat—one that adapts to answers, asks relevant follow-ups, and feels like a real conversation. It’s not just about collecting data; it’s about understanding the story behind each answer.
Let’s compare:
Manual Survey Creation | AI-Generated Survey (with Specific) |
|---|---|
Manual question crafting, edits, and follow-up logic | Survey created instantly via prompt to an AI generator |
Predictable, static forms—no dynamic probing | Real-time, expert-level follow-ups for deeper insight |
Hours spent analyzing text answers manually | Automated AI summaries and instant theme discovery |
Why use AI for tenant surveys? AI survey generators save hours, raise engagement, and produce richer data thanks to conversational logic and automated analysis. You can see an AI survey example customized for tenants, or experiment by building your own from scratch with the AI survey builder tool.
Specific offers the most intuitive conversational survey experience available today—making feedback a breeze for both creators and tenants. Learn more about crafting effective, engaging surveys with our tenant survey creation guide.
See this landlord communication survey example now
Get actionable feedback on landlord communication with a tenants survey crafted in minutes—reveal not only what’s working, but the hidden issues holding your rentals back. Experience the benefits of conversational AI surveys and responsive follow-ups to uncover deeper insights in every response.