This article will guide you on how to create a Marketplace Sellers survey about Shipping Experience. With Specific, you can build surveys in seconds to easily capture critical feedback from Marketplace Sellers on their shipping experiences. Let’s dive right in.
Steps to create a survey for Marketplace Sellers about Shipping Experience
If you want to save time, just generate a survey with Specific—it’s seriously that simple. Here’s all it takes:
Tell what survey you want.
Done.
You honestly don’t need to read further if you just want a good survey: AI will instantly generate your survey using expert knowledge and best practices. The system automatically asks follow-up questions to get deep insights, so you don’t have to worry about what you might miss.
Why run a survey on Marketplace Sellers’ shipping experience?
Shipping experience is a make-or-break moment for any Marketplace Seller. If you’re skipping this feedback, you’re missing out on key data that can drive both reputation and revenue.
77% of online shoppers expect delivery within two hours or less. That’s a high bar, and any delays can instantly tank satisfaction. [1]
53% of customers are more likely to make a purchase when offered free shipping. Shipping experience directly affects conversion—it’s not just about logistics. [2]
The importance of a shipping experience survey can’t be overstated. Understanding pain points lets you:
Discover operational bottlenecks (e.g. late deliveries, packaging issues)
Spot opportunities for competitive advantage (faster, cheaper, more reliable shipping wins loyalty)
Address problems before they spiral into negative reviews or lost sellers
Think about this: high shipping costs cause 48% of online shoppers to abandon their carts. That’s almost half your potential orders evaporating. [3] And, if a Marketplace Seller suffers even one late delivery, 14% of those buyers won’t return—you can’t afford to leave this unchecked. [4]
If you’re not running these surveys, you’ll never see these missed opportunities—to optimize processes, build seller trust, and outpace competitors.
What makes a good survey on shipping experience?
A great shipping experience survey focuses on clarity, fairness, and a conversational tone. The best surveys are simple enough to get lots of responses, but insightful enough to extract quality feedback.
Clear, unbiased questions: Every question should be direct and easy to understand, without leading respondents.
Conversational tone: When your survey reads like a friendly chat, sellers relax and answer more honestly.
Here’s how survey practices compare:
Bad practices | Good practices |
|---|---|
Vague, complex language | Simple, neutral language |
At the end of the day, you measure a survey’s success by both quantity (many Marketplace Sellers participating) and quality (detailed, actionable responses). You want both to be high—as only asking one or two people, or getting one-word answers, won’t cut it.
What are question types with examples for Marketplace Sellers survey about Shipping Experience?
A robust survey blends different question types to capture both numbers and stories. Here’s what to use, and why.
Open-ended questions work best for uncovering motivations, frustrations, or unique use cases. They’re perfect early on, or after a “problem area” is detected by a closed question.
What are the biggest challenges you face with your current shipping process?
Describe the most positive shipping experience you’ve had while selling on the marketplace.
Single-select multiple-choice questions are brilliant for quickly structuring responses, and when you need to benchmark data across sellers.
How satisfied are you with shipping speed provided by your current carrier?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
NPS (Net Promoter Score) question helps you gauge loyalty and identify advocates or detractors. You can generate an NPS survey for Marketplace Sellers about shipping experience here.
On a scale from 0-10, how likely are you to recommend this marketplace (based on your shipping experience) to other sellers?
Followup questions to uncover "the why": Drilling down on initial responses reveals root problems and actionable insights. It’s especially helpful after a “neutral” or negative rating, or when a response is unclear.
What would make you rate your shipping experience higher?
Can you give an example of a shipping issue you’ve encountered recently?
If you want to see more smart question ideas and learn how to adapt your survey, check out our article on the best questions for marketplace sellers survey about shipping experience—we share tips, more sample questions, and practical advice for driving results.
What is a conversational survey?
In a conversational survey, questions flow like a real chat, making respondents feel heard—not interrogated. It’s a major evolution from static, form-based survey builders. Instead of listing questions line by line, conversational AI asks, adapts, and probes—gathering richer context in less time.
Manual surveys | AI-generated surveys |
|---|---|
Static forms | Dynamic conversations |
Why use AI for Marketplace Sellers surveys? Quite simply, it offloads the hardest parts: drafting survey flows, probing for context, and adapting on the fly. You get a ready-to-send AI survey example in seconds—and the respondent experiences a fluid exchange, which leads to more authentic answers.
Specific stands out by offering the best-in-class conversational survey experience. Not only does it engage Marketplace Sellers, but it also makes the feedback process smooth and enjoyable for you as the survey creator. Want to see detailed how-tos? Check out our guide on how to create a survey—including more AI survey example tips and key features you should leverage.
The power of follow-up questions
What sets conversational surveys apart from traditional forms is their ability to ask smart follow-up questions—automatically, in real time. Instead of static, surface-level responses, Specific’s AI-driven surveys can go several layers deep, just like a real product expert would. If you want to see how this feature works in detail, check out our article on automated followup questions.
Marketplace Seller: “Sometimes shipping is slow.”
AI follow-up: “What are the main reasons shipments are delayed for you? Is it a specific carrier, or something else?”
How many followups to ask? Typically, 2-3 follow-ups are plenty to get to the underlying issue. It’s also smart to enable “skip to next” once you learn what you need—Specific makes it easy to tune these settings per question.
This makes it a conversational survey: Instead of a one-way form, you’re having a real chat. This approach boosts engagement and reveals insights you’d never get with a static list of questions.
AI survey response analysis tools make it easy to sift through and summarize even large amounts of open-ended, text-heavy data. If you want to analyze your survey data with AI, read our walkthrough on how to analyze responses from marketplace sellers survey about shipping experience. Don’t worry if you have lots of open text—a good AI survey analysis will do the heavy lifting.
With automated follow-up questions, you get richer, more context-aware feedback—no need for endless email threads. You’ll see right away how much smarter and easier survey conversations can be. Try generating a survey with these powerful features and experience the difference.
See this Shipping Experience survey example now
Take the lead—see how fast you can generate a Marketplace Sellers shipping experience survey and start collecting richer, more actionable feedback with AI-powered follow-ups and analysis.