This article will guide you on how to create a Free Trial Users survey about Onboarding Experience. With Specific, you can generate this kind of survey in seconds—no technical expertise required.
Steps to create a survey for Free Trial Users about onboarding experience
If you want to save time, just generate a survey with Specific.
Tell what survey you want.
Done.
You honestly don’t need to read any further—AI has made it incredibly simple. You’ll have a survey, expertly designed for Free Trial Users, and it’ll even include tailored follow-up questions to get richer insights automatically. If you’re looking for a more hands-on approach, though, here’s what you should know.
Why Free Trial Users onboarding experience surveys matter
Let’s be honest—if you’re not regularly checking in with your free trial users about their onboarding experience, you’re missing the chance to truly understand what turns them into loyal customers (or drives them away). Here’s why these surveys are so crucial:
86% of customers are more likely to remain loyal to a company that provides a positive onboarding experience [2]. That’s a huge chunk of your potential paying users who can be won or lost in those first moments.
Onboarding feedback highlights where users are stuck, confused, or delighted—insights you can’t get from analytics alone.
Understanding first impressions empowers your team to make targeted improvements, reducing churn and increasing activation.
If you skip surveys, you risk investing in the wrong features, leaving onboarding friction unnoticed, and forfeiting word-of-mouth potential. The importance of Free Trial Users recognition surveys and the benefits of Free Trial Users feedback can’t be overstated: they’re key to shaping onboarding strategies that drive growth, not just guesses.
What makes a good survey on onboarding experience?
If your goal is actionable insights, not just data for data’s sake, the foundation is a survey that’s clear, concise, and genuinely engaging for Free Trial Users. Here’s how to think about it:
Clear, unbiased questions make it easy for your audience to answer honestly—no ambiguity, no jargon.
Conversational tone helps users drop their guard, leading to more open and useful responses.
Questions should be focused on actual experiences—not hypotheticals or wishful thinking.
Bad Practice | Good Practice |
|---|---|
“You loved our onboarding, right?” | “How did onboarding feel for you as a first-time user?” |
Half-page walls of text | Short, single-focus questions, one at a time |
Vague: “Describe your experience.” | Specific: “What was the most confusing part of onboarding?” |
The single best measure of a solid survey? High quality and quantity of responses. You want honest insights, and plenty of them—the right questions, in the right tone, will get you there.
Question types with examples for Free Trial Users survey about onboarding experience
When crafting your survey, it pays to mix question types for depth and structure. Here’s our take, shaped by what works best for Free Trial Users’ onboarding feedback:
Open-ended questions are gold when you want rich stories, honest struggles, or fresh ideas straight from the source. Use them at key touchpoints—like after a first login or feature activation—where you want details, not just ratings.
“What’s one thing that confused you during your first visit?”
“If onboarding could be improved in any way, what would you change?”
Single-select multiple-choice questions let you quickly spot trends and make the reporting process easier. They’re perfect for questions with a handful of clear options, and you can always follow up for more detail.
Which part of onboarding was most difficult for you?
Signing up
Understanding features
Getting started with my first task
I didn’t have any issues
NPS (Net Promoter Score) question questions tell you at a glance how likely free trial users are to recommend the onboarding experience to friends or colleagues—a powerful signal for which segments need support. You can generate a ready-made NPS survey for this exact scenario and get instant access to smart followups.
On a scale from 0–10, how likely are you to recommend our product to a friend after going through onboarding?
Followup questions to uncover "the why": When someone says something was confusing, don’t settle—ask why. These followups get to the root of issues and unlock context you can actually use for product improvements. For example:
“You mentioned signing up was confusing. Can you walk us through what felt unclear?”
“What resources would have helped you at that step?”
If you want a deep dive on the best questions to ask Free Trial Users about onboarding experience, plus builder tips, check out our full guide.
What is a conversational survey—and why use it?
Conversational surveys feel less like a test and more like a friendly chat. Instead of a wall of questions, users get one question at a time, in a natural flow, on any device—no more survey fatigue. AI survey builders like Specific’s AI survey generator are game-changers compared to traditional survey creation. Here’s a quick contrast:
Manual Survey Creation | AI-Generated Conversational Survey |
|---|---|
Manually write every question | Prompt AI and instantly get expert-crafted questions |
Static, form-based, impersonal | Chat-like UX, dynamic and tailored followups |
Harder to keep tone friendly/consistent | Consistent, on-brand language every time |
Difficult to optimize for different audiences/topics | Easy: just describe your goal and audience |
Why use AI for Free Trial Users surveys? Besides the instant time savings, AI gives your survey a level of expertise and adaptiveness that manual forms struggle to match. And it turns out, it’s not just faster—it’s better. Conversational surveys run by AI chatbots have shown higher data quality, informativeness, and user engagement compared to standard online surveys [3]. The end result? You see the full context behind each Free Trial User’s journey, not just surface-level stats. If you want to know more about building your own, check our article on how to create a conversational survey.
Specific is built to deliver best-in-class experiences for both survey creators and respondents, making it easy—and actually enjoyable—to give and get truly insightful feedback.
The power of follow-up questions
Follow-up questions are the secret sauce of AI-driven conversational surveys. With platforms like Specific, these followups are auto-generated in real time, based directly on each Free Trial User’s previous answers and context, so you never miss key insights. No more missed opportunities, no need to chase answers by email later. With AI, each conversation feels natural, deep, and tailored.
Free Trial User: “It was okay, just a bit overwhelming.”
AI follow-up: “Can you share more about what felt overwhelming during onboarding? Was it too much information, unclear steps, or something else?”
How many followups to ask? We’ve found that 2–3 thoughtful followups usually get the insight you need without annoying your users. Specific's survey editor lets you set this for each question and lets respondents skip ahead when their point is clear.
This makes it a conversational survey: Instead of a rigid script, each user gets a dynamic experience shaped by their own feedback. That’s what unlocks the depth of a real conversation, not just answers.
Easy to analyze, even at scale: If the idea of sifting through hundreds of long answers makes you cringe, don’t worry—AI-powered tools make it simple to analyze responses from Free Trial Users on onboarding experience, surfacing key insights in minutes, not weeks.
If you’re curious how automatic follow-up questions actually work in practice, learn more in our overview of AI follow-up questions for conversational surveys. Or just try generating a survey—the improvement is immediate and obvious.
See this onboarding experience survey example now
Experience the next level of onboarding feedback—generate an AI-powered Free Trial User survey about onboarding experience and start uncovering insights immediately. Your users (and your product team) will thank you.