This article will guide you through how to create a citizen survey about accessibility for people with disabilities. With Specific, you can build or generate a survey like this in seconds—just create your own survey and get started right away.
Steps to create a survey for citizens about accessibility for people with disabilities
If you want to save time, just click this link to generate a survey with Specific. Building semantic surveys on accessibility for people with disabilities has never been easier thanks to AI and advanced survey creators.
Tell what survey you want.
Done.
You honestly don’t even need to read further—AI will create the survey with expert knowledge. It’ll even ask respondents smart follow-up questions to gather deeper insights without you having to script anything. If you want to experiment more, you can access the survey builder at Specific's AI survey generator and explore additional customization.
Why citizen surveys on accessibility really matter
Conducting citizen surveys on accessibility is more than just checking a compliance box—it’s about uncovering real barriers and untapped opportunities.
High prevalence of barriers: In Canada, 72% of persons with disabilities reported experiencing at least one type of accessibility barrier in public spaces. [1]
Digital hurdles: 42% of people with disabilities face difficulties using government websites, showing how common digital exclusion still is. [2]
Employment gaps: The global employment rate for people with disabilities is just 44%, compared to 75% for those without disabilities. [3]
If you’re not running these surveys, you’re flying blind. You’ll miss direct feedback about trouble spots in your city, digital services, workspace, or policies. The importance of citizen recognition surveys is clear: they drive positive change, inform policymaking, and help prioritize funding for accessibility improvements.
The benefits of citizen feedback are huge—these insights are often the catalyst for targeted initiatives and the removal of long-standing barriers.
What makes a good survey on accessibility for people with disabilities?
Crafting effective citizen surveys about accessibility for people with disabilities means focusing on solid fundamentals and smart use of digital tools.
Clear, unbiased questions: Ambiguous wording leads to unclear answers. Always phrase questions so anyone can understand them, regardless of background.
Conversational tone: When a survey feels like a chat, people open up. Use familiar language that invites honest, thorough responses and keeps things accessible for everyone.
Want more actionable responses? Measure success by both quantity and quality of answers. You need lots of feedback, but also meaningful insights you can use.
Bad Practice | Good Practice |
|---|---|
“Rate our ramps (1-5).” | “How easy was it for you to use the ramps at City Hall last week?” |
Long, formal intro | Friendly welcome message like “Your experience matters! Mind sharing your thoughts?” |
Only yes/no options | Mix of multiple-choice and open-ended questions with room for explanations |
What are question types for a citizen survey on accessibility for people with disabilities?
A strong survey uses a mix of question types to capture both structured data and personal stories from citizens.
Open-ended questions let people share experiences in their own words, offering context and details that closed questions can’t reach. Use these when you want specifics—stories, barriers, or recommendations.
Can you describe a time when you faced an accessibility challenge in public spaces?
What improvements would make your day-to-day life easier in our community?
Single-select multiple-choice questions help you quickly quantify issues and compare responses across populations—ideal when you need clear trends and easier analysis.
Which type of place poses the biggest barrier for you?
Public transportation
Parks and recreation
Government buildings
Shops and businesses
NPS (Net Promoter Score) question is perfect for gauging overall satisfaction. Curious how to set it up? Try this NPS survey for citizens about accessibility right away.
On a scale from 0-10, how likely are you to recommend our city’s accessibility services to others with disabilities?
Followup questions to uncover "the why" are crucial for drilling down into reasons behind choices or ratings. Use them after any important question to turn superficial answers into concrete insights—like understanding not just what’s hard, but why it's hard.
Why did you rate our website accessibility as “poor”?
What would have made your visit easier?
If you want even more inspiration and guidance, check out this in-depth article on the best questions for a citizen survey about accessibility for people with disabilities—you’ll find more detailed examples and smart tips for survey creation.
What is a conversational survey?
A conversational survey mimics a natural back-and-forth chat, not just a rigid form. Instead of dishing out all questions at once, the survey adapts, asks clarifying follow-ups, and guides respondents to share deeper insights. With AI survey generation, the process is dynamic and respondent-friendly, which boosts both engagement and completion rates.
Manual Survey Creation | AI-Generated Surveys |
|---|---|
Requires step-by-step setup and scripting each question | Survey structure and questions are created instantly by AI based on your goals |
No real-time followup—static forms only | Automatic, dynamic follow-ups and branching logic |
Can feel impersonal and burdensome for the respondent | Feels like a friendly conversation—fast, accessible, and responsive |
Why use AI for citizen surveys? With AI survey examples, you benefit from expert logic baked into every question and follow-up, minimal manual effort, and the ability to rapidly iterate or edit surveys with natural, conversational feedback via the AI survey editor. The end result: fewer form drop-offs, richer data, and faster paths to action.
With Specific, you get best-in-class user experience when deploying conversational surveys—whether you’re drafting a quick poll or a deep-dive feedback interview. Respondents engage more and drop-off less, so you never waste a hard-won opportunity for feedback. See more on how to create a survey and analyze responses on accessibility for people with disabilities.
The power of follow-up questions
The magic of conversational surveys is unlocked through automated, context-aware follow-up questions. Specific’s AI will automatically ask for details when an answer is unclear or surface deeper insights in real time—saving you hours compared to manual follow-ups (like endless emails). This natural flow keeps citizens engaged, uncovers the “why” behind responses, and delivers actionable feedback.
Here’s how it looks if you skip follow-ups versus using them:
Citizen: “The bus stop is hard to use.”
AI follow-up: “Can you share what specifically makes the bus stop challenging, such as ramps, signage, or schedules?”
How many followups to ask? Usually, two to three well-timed follow-ups per key question are enough. Setting a cap ensures you won’t overwhelm your respondents. With Specific, you control follow-up intensity, and allow people to move on when you’ve gathered what you need.
This makes it a conversational survey, not a static form, so responses are fuller and richer—just like a real chat.
AI survey analysis and easy-to-read summaries make reviewing even large amounts of open-text feedback fast and actionable. If you want to learn how effortless it is, see our guide on analyzing AI survey responses or try automatic AI follow-up questions on your next project.
Automated follow-ups are a new standard—try generating a survey with Specific and experience the difference yourself.
See this accessibility for people with disabilities survey example now
Ready for richer feedback and instant insights? See how fast you can launch an engaging, actionable citizen survey about accessibility for people with disabilities and discover opportunities you might have missed.