Patient survey about affordability of care

Struggling to get real insights on patients’ affordability of care? You can use the AI survey generator to create a high-quality, conversational survey for free in seconds—right here with Specific.

Why affordability of care surveys matter for patients

When we talk about healthcare, affordability isn’t just a line item—it's a top concern. In 2022–23, Australians spent an average of $9,597 per person on healthcare, with costs soaring to $252.5 billion and accounting for nearly 10% of the country's GDP [1]. For patients, these expenses hit home hard: a 2023 survey showed that 73% of Australians delayed or skipped medical care due to financial constraints, leading 27% to visit emergency departments for non-urgent issues [1].

If you’re not running patient affordability of care surveys, you’re likely missing out on critical feedback that could guide your policies, improve care pathways, or flag urgent financial pain points your patients are facing. Without this input, you’re flying blind—making decisions without the lived experiences and needs of your primary stakeholders.

Key reasons to prioritize affordability of care surveys:

• Identify barriers to treatment. Skipped appointments and delayed therapies are often invisible metrics unless patients speak up.

• Improve health outcomes. Proactive feedback means you can address issues before they escalate to crisis care.

• Build trust. Patients who feel heard are more likely to return, recommend your practice, or comply with long-term care plans.

• Inform resource allocation. Clear insights guide you on where cost support or interventions are needed most.

For more advice on what to ask, see our guide on the best questions for patient affordability of care surveys.

Why use an AI survey generator for patient affordability of care feedback?

Traditional survey tools can be slow, clunky, and often result in generic, forgettable forms. In contrast, an AI survey generator like Specific’s makes the whole process conversational—and smarter from start to finish. We’ve seen how 60% of healthcare organizations now use AI tools to streamline processes, cutting administrative workload by 30% [4]. For you, that means getting from question to insight much faster, and with far less effort.

Here’s why AI-powered surveys make a difference:

• Instant, expert-level question design. No more blank-page anxiety or guesswork.

• Conversational experience. Encourages honest, nuanced answers—respondents feel like they’re talking to someone, not filling a form.

• Smart follow-up. AI probes deeper when it detects vague or incomplete responses, uncovering context you’d otherwise miss.

• Seamless analysis. Results are summarized and themes distilled by AI, so you spend less time coding data and more time acting on insights.

Why use AI for patient surveys?

• Save hours per survey—the AI does the heavy lifting.

• Specific delivers best-in-class conversational surveys, keeping both creators and patients engaged throughout the process.

• Explore how to easily create a patient affordability survey with AI.

Designing questions that drive real insight

Asking the right question is half the battle. Many surveys fall flat because their questions are vague, biased, or too complex. Specific’s AI survey generator acts like an experienced researcher, refining prompts to get at the true story behind the data.

For example:

• Bad: “Do you like our services?” (Too broad. Doesn’t uncover specifics about affordability.)

• Good: “Has the cost of care ever made you delay treatment? If yes, can you describe your experience?” (Targets cost-related barriers and invites open-ended insight.)

Our AI helps you avoid common survey pitfalls—it never settles for leading questions or ambiguous language. Instead, it clarifies and probes, surfacing actionable feedback every time. One simple guideline: focus on one clear, answerable idea per question, and use plain language to encourage honesty. For a deeper dive, check out our article on writing the best patient affordability survey questions.

Even if you build your own survey, applying this question-first, conversational approach leads to more meaningful responses.

Automatic follow-up questions based on previous reply

Specific’s AI doesn’t just ask the initial question and stop; it’s built to dig deeper—just like a skilled interviewer. When a patient gives a short or unclear answer, our system automatically asks smart follow-up questions in real time, so the respondent can clarify and expand. No more frustrating email back-and-forth, and you capture richer, more relevant insights on the spot.

Why does this matter? Without follow-ups, answers often lack context and leave you guessing. Here’s what that can look like:

• Patient: “Sometimes I skip appointments.”

• AI follow-up: “Can you tell me more about the reasons you skip appointments? Was cost a factor?”

Or, if the response is even vaguer:

• Patient: “It’s just hard sometimes.”

• AI follow-up: “When you say it’s hard, do you mean financially, or is there something else making it difficult to access care?”

Experience the power of smart follow-up questions yourself—try generating a conversational survey and see the difference. If you want to learn more, see our feature overview on automatic AI followup questions.

With AI-powered follow-ups, the survey feels like an authentic conversation, not just an interrogation. That’s why we call it a conversational survey.

Delivering your survey: landing pages or in-product widgets

How you share your survey impacts reach and quality of feedback. For patient affordability of care feedback, you can:

• Sharable landing page surveys: Generate a unique link for patients—distribute via email, SMS, or print. Great for clinics, pharmacies, advocacy groups, and health insurers who want a frictionless way to invite responses outside your software environment.

• In-product surveys: Embed directly in your online patient portal or telehealth solution. This is ideal if you want real-time, contextual feedback after a patient completes a booking, payment, or care experience. Patients see the survey as a chat widget—no switching apps required.

For affordability of care surveys, landing page delivery is often best for reaching large, diversified patient groups, while in-product targeting works well for digital-first healthcare providers. You can also combine both for maximum reach.

Analyzing patient affordability survey responses with AI

Once you collect responses, Specific uses AI to do the heavy lifting. It instantly summarizes patient feedback, highlights core themes and pain points, and surfaces actionable insights—no spreadsheets needed. Features like automated topic discovery and the ability to chat directly with AI about your results make analysis a breeze. Dive deeper into how to analyze patient affordability of care survey responses with AI for step-by-step guidance.

Create your affordability of care survey now

Generate your own high-quality, conversational patient affordability of care survey with a single click—get started in seconds, only with Specific.