Hotel Guest survey about staff friendliness

Create expert-level survey by chatting with AI.

Building a great Hotel Guest Staff Friendliness survey is tough—which is exactly why you can generate one with AI in seconds, right here with Specific. Give it a try!

Why Hotel Guest staff friendliness surveys matter

If you’re not regularly gathering feedback about your staff’s friendliness, you’re missing out on game-changing insights—and potentially losing loyal guests in the process. A massive 87% of hotel guests are influenced by the friendliness of staff when choosing a hotel [1], making this metric one of your top levers for repeat business.

But it doesn’t stop there. Here’s what makes staff friendliness so critical:

  • Guest loyalty hangs in the balance: 73% of hotel guests say a welcoming attitude directly shapes loyalty [1]. If you aren’t measuring this, you can’t improve it—or retain your most valuable guests.

  • Online reviews reflect real experiences: 69% of hotel reviews mention staff friendliness and responsiveness [1]. Your survey can reveal what keeps showing up in public feedback before it becomes a pattern.

  • Service drives overall satisfaction: 74% rate staff friendliness as a critical factor for their stay [2]. This isn’t a “nice to have”—it’s a dealbreaker.

Ignoring staff friendliness surveys isn’t neutral—it’s a missed opportunity to act on what matters most to guests and your business. If you want more detail on building the right survey for this crucial insight, check our guide to the best questions for hotel guest surveys on staff friendliness.

Why use an AI survey generator instead of manual surveys?

We know from experience: spinning up a traditional survey from scratch is slow, often delivers bland questions, and usually doesn’t adapt to real guest feedback in real time. The AI survey generator from Specific flips that on its head—delivering smarter, more adaptable surveys with a single prompt, not dozens of manual steps.

Manual Surveys

AI-Generated Surveys (Specific)

Hours of creating, editing, and rewriting

Built in seconds, optimized by AI

Static, one-size-fits-all questions

Dynamically tailored, context-aware questions

No follow-ups without extra setup

Conversational, with real-time smart follow-ups

Manual data crunching

Automatic AI-powered insights

Why use AI for Hotel Guest surveys?

When we use an AI survey generator for Hotel Guest feedback, we move at the speed of business. AI quickly builds question sets, automatically adapts as the conversation progresses, and ensures both you and your guests enjoy a modern, conversational survey experience. Specific leads the field with best-in-class user experience, ensuring both creators and respondents complete the process quickly and with less friction. If you’d like to see how easily you can generate your tailored survey, follow our guide on how to create hotel guest surveys about staff friendliness with AI.

Designing better questions: Get real insights

Writing questions that don’t produce bland or obvious answers is tough. Here’s an example to make it clear:

  • Bad: “Was our staff friendly?” (Yes/No—what does that really tell you?)

  • Good: “Can you share a recent interaction with our staff that made you feel especially welcome or unwelcome?” (Open, provides context, actionable.)

Specific’s AI survey generator naturally skips the generic questions—which get you surface-level feedback—and guides you with well-phrased, bias-free questions that reveal what guests are really thinking. It helps you easily avoid leading wording or vague phrasing, nudging you toward clarity.

Want a quick win? Here’s one actionable tip: Swap out simple yes/no prompts for open-ended situations—for example, “Tell us about a recent staff interaction that stood out to you.” To learn more about crafting high-impact questions, see our article on the best questions for hotel guest staff friendliness surveys.

Automatic follow-up questions based on previous reply

The secret sauce of Specific’s surveys? AI-driven follow-ups that instantly react and ask clarifying questions based on each guest’s real answer. This saves you endless back-and-forth emails and ensures you surface the real story behind every comment. When you skip follow-ups, you’re left in the dark:

  • Hotel Guest: “The check-in process was okay.”

  • AI follow-up: “Could you tell us what would have made the check-in process feel more welcoming?”

If that follow-up is missing, the feedback stays bland and you miss what matters (in this case, the check-in experience). These follow-up probes are what move generic feedback into actionable insight—see how it works when you try generating your survey here.

Follow-ups transform the survey into a conversation—making every staff friendliness survey a true conversational survey.

Delivering your Hotel Guest staff friendliness survey

However you reach your guests, delivery is simple—Specific supports two primary methods with distinct use cases:

  • Sharable landing page surveys: Perfect for emailing past guests, social media sharing, or adding to your booking confirmation flow. Guests can access the survey with one click, no login or install needed.

  • In-product surveys: For hotels with digital interactions (apps or guest portals), deliver targeted surveys after check-in, at checkout, or after key service moments. This is ideal for timely, context-rich feedback on staff friendliness and service experience.

For most hotels, staff feedback is best collected right after or during the guest’s stay—making either option valuable, depending on how you interact with guests. If you want more detail, explore our product pages on landing page or in-product delivery.

Analyzing survey responses with AI

No more painful spreadsheet digging or manual sorting. Specific’s AI survey analysis instantly summarizes responses, finds recurring themes, and turns raw feedback into automated survey insights. Sophisticated features like automatic topic detection and chat-with-AI let you zoom in on the details or ask for big-picture takeaways. Learn exactly how to analyze Hotel Guest Staff Friendliness survey responses with AI to save time and increase impact.

Create your Staff Friendliness survey now

Generate your own conversational Hotel Guest staff friendliness survey in seconds and discover deeper guest insights—start creating with Specific right from this page!

Try it out. It's fun!

Sources

  1. zipdo.co. Hotel customer experience – statistics and trends

  2. wifitalents.com. Customer Experience in the Hotel Industry – Key Statistics (2024)

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.