Survey template: Patient survey about referral process experience

Turning patient referral process feedback into actionable improvement often stalls at the first hurdle: asking the right questions. With Specific’s AI survey template, you can use and try this template instantly for smarter, deeper patient referral insights. Conversational surveys are the smarter way—move beyond forms, and actually understand your patients.

What is a conversational survey and why AI makes it better for patient feedback

We all know traditional patient referral process experience surveys tend to fall flat: lengthy forms, generic questions, poor participation. They’re tedious to create and even tougher for patients to finish. That’s where an AI survey template changes everything. Instead of pushing forms, Specific’s conversational surveys start a real dialogue with every patient, powered by AI that adapts in real-time.

Let’s put it in perspective:

When we switched our approach to conversational, AI-generated patient surveys, response quality transformed overnight. Instead of dull, lifeless data, we receive nuanced stories and specific referrals feedback.

Why use AI for patient surveys?

• Patients answer more fully when questions feel personalized—AI does this instantly, every time.

• Patients don’t get stuck in forms. The survey feels like a friendly chat, so they keep going.

• We get richer data, far faster—a must if you want to improve referral journeys in real time.

Specific leads the way here. Our conversational survey experience is best-in-class, removing friction for creators and respondents. If you want a quick look at what makes a good patient referral process experience survey question, we’ve put together some expert tips you might find helpful.

Automatic follow-up questions based on previous reply

The real magic of Specific is AI-powered follow-up questions. Our platform listens—in context—and asks smart, clarifying questions instantly, like an expert interviewer. This means you collect detail and context you’d normally only get from a live phone interview, but without the hassle. It also saves teams hours spent chasing patients for more detail over email.

Think about what happens without follow-ups:

• Patient: “The referral took a while.”

• AI follow-up: “Can you share roughly how long you waited and if the wait caused any issues for you?”

• Patient: “The staff was nice.”

• AI follow-up: “Can you tell us more about what the staff did that made your experience positive?”

Without these on-the-spot follow-ups, you’d be left with vague feedback that’s hard to act on. Our automatic AI follow-up questions feature is built for this purpose—prompting deeper answers, right when it matters.

We recommend generating your own survey and seeing for yourself how follow-ups turn a static form into a real conversation.

Follow-up logic is what truly makes this an AI-powered, conversational survey—the experience feels like a dialogue, not a form.

Easy editing, like magic

Survey templates are only as good as your ability to tailor them. With Specific, editing your AI survey template is effortless: just tell the AI what to change, and it instantly updates the survey, matching your intent and using researcher-level best practices. You don’t mess with confusing menus or spreadsheets. Instead, you work in a chat—adjust a question, tweak tone or add a new flow in seconds. The AI does all the heavy lifting, letting you refine your template as your needs evolve. You can dive deeper into how it works on our AI survey editor page.

Flexible survey delivery: in-app and landing pages

We give you two powerful ways to deliver your patient referral process experience survey, tailored to real healthcare workflows:

• Sharable landing page surveys: Instantly distribute your survey to any patient—great for hospital discharge packets, referral program follow-up, or inviting feedback via SMS or email. Just share a link and you’re done.

• In-product surveys: Embed the conversational survey within your patient portal or healthcare app. Perfect for catching patients at the right time—like after they’ve received a referral, or when accessing test results. Boosts completion, since patients answer when the context is top-of-mind.

For many referral process touchpoints, landing page delivery works best (think SMS, email, or kiosk invite), but if you’re running a patient app, in-product delivery multiplies your impact. You can always mix both approaches based on how your patients prefer to communicate.

Analyze patient survey responses with AI, instantly

All your patient feedback is automatically analyzed by Specific’s advanced AI survey analysis—no spreadsheets or manual sorting. In minutes, it summarizes individual responses, surfaces key reasons for satisfaction or dissatisfaction, and highlights recurring themes. Want to dig deeper? You can chat directly with the AI for deeper context and new insights (learn how automated survey insights work) or check out our guide to how to analyze patient referral process experience survey responses with AI. This saves people hours of manual crunching, with up to 90% accuracy rates in real-time sentiment and topic analysis. [1]

Use this referral process experience survey template now

See for yourself how Specific’s conversational, AI-powered survey templates can unlock specific, actionable feedback from your patients—in minutes, not hours. Generate richer insights, adapt easily, and start improving patient referral experience right away.