Survey template: Online Course Student survey about technical support

Getting genuine, actionable feedback on technical support from online course students is challenging, but with this AI survey template you can launch a more engaging and insightful survey in minutes. Use and try this template—Specific’s tools are purpose-built for online course teams who want student insights without the headaches.

What is a conversational survey and why AI makes it better for online course students

Most traditional surveys fail to truly capture the real technical support experience from online course students. You send out a rigid form, get a few incomplete answers, and end up with little usable insight. What changes with a conversational survey is the tone and adaptability—it feels like a two-way chat, actually listening and responding.

Unlike old-school forms, an AI survey template adapts in real time to each student’s input. With AI, every survey can probe deeper or clarify answers instantly—no manual scripting, no generic “Other (please specify)” boxes. The end result? Students stick around and share more, because the format feels like a normal conversation, not a chore.

Manual vs. AI-generated surveys:

Why use AI for online course student surveys?

Here’s the kicker: AI-powered conversational surveys see completion rates between 70% and 90%, towering over the traditional 10% to 30% range. Abandonment rates also plummet to just 15%–25%, compared with the 40%–55% norm for old surveys[1][2]. The difference? AI personalizes every conversation, keeps students engaged, and adapts as they respond.

We built Specific’s templates for this. Our conversational experience is mobile-friendly, dynamic, and tuned for online learners—streamlining feedback for you and making students more likely to finish and share specifics. Curious what the best questions are? See our recommendations for best questions for online course student surveys about technical support.

Automatic follow-up questions based on previous reply

The magic of a conversational AI survey template is in the follow-ups: as students answer, our AI automatically asks precise, relevant follow-ups based on their replies. That’s how you get to the heart of technical support pain points without tedious email threads or awkward, impersonal forms.

Imagine gathering feedback from multiple online course students about their recent tech support experience. If you use a static, one-shot question, here’s what happens:

• Student: "The live chat was confusing."

• AI follow-up: "Can you share what made the live chat confusing or what you’d change?"

• Student: "I had trouble with my password."

• AI follow-up: "Was the password reset process unclear or did you face any technical issues specifically?"

Without these follow-ups, you’d just get vague responses—leaving you to guess what students mean or requiring tedious email back-and-forth. Thanks to our AI survey generator, you can always get the needed clarity in real-time. Try generating this survey and watch how it feels to answer.

Because follow-ups happen dynamically, the whole experience feels just like a real conversation—making it a true conversational survey. If you want to dig deeper into how these work, check out our dedicated feature page on automatic AI follow-up questions.

Easy editing, like magic

Once you’ve generated this survey, tweaking it is a breeze. You just chat with the AI survey editor—describe a change in plain language (“Make questions more casual” or “Ask about mobile app issues”), and the AI updates your template instantly, with expert-level logic. There’s no wrestling with clunky forms or wasting time. You can iterate and perfect your survey in seconds, letting AI handle the tedious and technical parts. Want to explore editing in detail? Visit our overview on the AI survey editor.

Flexible delivery: landing page or in-product

You can deliver your online course student technical support survey in two flexible ways:

• Sharable landing page surveys: Perfect for sending out feedback requests post-course completion, sharing via learning management system announcements, or distributing through email to past students. You get a straightforward, branded link that works out of the box for all students.

• In-product surveys: Great for catching students right in your course platform, especially after a support interaction—when their memory is fresh. These in-app surveys pop up at the right time, are embedded contextually, and deliver higher contextual response rates and richer technical feedback than any link or email survey can.

For most technical support feedback needs, in-product delivery offers unparalleled context and higher engagement because you’re connecting with students right when they feel the impact of your support.

AI survey analysis: instant insights, zero spreadsheets

No more manual sorting or digging through endless text fields. Specific’s AI-powered survey analysis instantly summarizes hundreds of student responses, detects key themes, and identifies actionable insights about your technical support process. Topic detection is automatic, and you can even chat directly with AI about your results. Read more on how to analyze online course student technical support survey responses with AI.

All these automated insights mean you never need to touch a spreadsheet—let your team focus on improvements, not admin work. See all the details here: AI survey response analysis.

Use this technical support survey template now

Get straight to meaningful student feedback on tech support—use this AI conversational survey template for online course students and experience richer, higher-quality insights with less effort, better response rates, and seamless delivery. Try it now, or if you want to create a custom survey about anything else from scratch, head over to our AI survey generator.