Survey template: Inactive Users survey about reasons for inactivity

Want to really understand why inactive users leave or pause? Try a conversational AI survey template built for deep, actionable insights—Specific makes it effortless to launch and analyze your survey about reasons for inactivity.

What is a conversational survey and why AI makes it better for inactive users

Anyone who’s tried to get clear answers from inactive users knows the struggle. Traditional surveys feel stiff, take forever to build, and rarely get high-quality feedback. Enter conversational AI surveys—the game-changing approach we champion at Specific.

Conversational surveys mimic a real chat, not a static form. They’re dynamic, a lot more comfortable for respondents, and way more insightful for you. That’s a big reason why we’re obsessed with building the world’s most natural conversational survey experience.

Here’s how it stacks up:

Why use AI for inactive user surveys?

Specific’s conversational survey templates leverage AI to transform static feedback into a true dialogue. You tap into an experience that feels more natural—for both creators and respondents. Traditional online surveys typically see response rates between 2% and 30%, while mail surveys often get stuck at 5–20% [1]. With AI-powered conversational surveys, engagement can jump dramatically. We’ve seen completion rates increase by up to 40% [2]. All the tools here are built on these principles at Specific, so you get best-in-class results right out of the box.

Want to craft the perfect set of questions for this use case? Check out our guide on the best questions to ask inactive users about their reasons for inactivity.

Automatic follow-up questions based on previous reply

Here’s the magic: Specific’s AI survey generator asks smart follow-up questions in real time, based on what each user says. It’s like having a research expert embedded in every feedback loop, probing gently to clarify or dig deeper—yielding richer insights in the process.

When follow-ups aren’t built in, you risk getting unclear replies that force you to chase respondents down (a drain on everyone’s time). Consider this:

• Inactive user: “Just got too busy.”

• AI follow-up: “When you say ‘too busy’, was it a busy period at work, or did something about the product make it tough to keep using it?”

With automated follow-ups, the conversation flows naturally, saving you the pain of endless email clarifications. The AI hones in on what matters, getting you genuine truths instead of superficial answers. Curious how this works in reality? Try generating or editing a survey and see the conversational survey experience for yourself.

Those follow-up questions are what make it a true conversation, not just a Q&A. That’s the essence of a conversational survey. To learn more about this approach, see our in-depth feature page: automatic AI follow-up questions.

Easy editing, like magic

Editing surveys shouldn’t be a chore. With Specific, making changes to your AI survey template is as simple as having a chat. Want to add a question or tweak the tone? Just tell the AI, and it instantly updates your survey like an expert researcher would—no manual drudgery or slow forms. Edits take seconds, not hours, so your survey is always exactly what you need.

Interested how the survey editor works? Explore how to edit surveys with AI to see this in action. Or, if you want to create a custom survey from scratch for any other use case, try the AI survey generator.

Flexible ways to send out your survey

Getting your survey in front of the right users should be effortless. With Specific, you control the delivery—choose what fits your workflow and audience best:

• Sharable landing page surveys: Perfect for re-engagement campaigns and broad outreach. Send the link via email, text, or social—let inactive users respond whenever it suits them. Want people to participate outside your product? This is your tool.

• In-product surveys: Embed the survey directly into your app or website. Capture feedback when an inactive user logs in for the first time in ages or right before they churn. This is great for contextual, in-the-moment feedback—no emails required.

For reasons for inactivity surveys, both approaches offer unique strengths—pick the one that makes sense for how you connect with your audience.

Want a step-by-step on launching your own? We’ve got you covered: how to create an inactive users survey about reasons for inactivity.

AI-powered analysis: insights, instantly

Once you collect responses, let AI do the heavy lifting. Specific automatically summarizes replies, highlights key themes with topic detection, and even enables chat with AI about your data—all without you touching a spreadsheet.

This is automated survey insights for real-world problems. If you're curious about how to analyze survey responses with AI, check our practical guide on how to analyze inactive users reasons for inactivity survey responses with AI. Or explore our deep dive into AI survey analysis features for qualitative feedback.

Use this reasons for inactivity survey template now

Start uncovering the real reasons your inactive users drop off—use this AI-powered conversational survey template from Specific and experience higher engagement, richer feedback, and effortless analysis in one seamless flow.