Survey template: Inactive Users survey about barriers to returning

Create custom survey template by chatting with AI.

We all want honest feedback from inactive users on why they haven’t come back, but it’s tough to ask the right questions and get useful answers. If you want actionable insights fast, try this AI-powered survey template from Specific to uncover real barriers to returning and make getting responses effortless.

What is a conversational survey and why AI makes it better for inactive users

Traditional surveys often feel dry or repetitive—especially for inactive users who may already feel disconnected. Creating engaging Barriers to Returning surveys is challenging: manual forms are usually ignored, and response rates can be heartbreakingly low. Taking time to design the perfect set of questions, plan logical follow-ups, and manage open-ended inputs is a hassle. That’s why more teams are switching to AI-driven conversational surveys, which make giving feedback feel like a natural chat rather than an interrogation.

Let’s compare AI survey templates with the old school approach:

Manual Survey Creation

AI-Generated Conversational Survey

Hours or days spent designing questions

Survey built in minutes, tailored by AI

Static forms, limited question logic

Dynamic, adaptive questions that respond in real-time

Low engagement, generic data

High engagement, richer insights

Manual analysis of open-ended responses

Automated AI summaries and insights

Why is AI survey generation different? For starters, a conversational AI survey template interacts with respondents just like a smart interviewer would—clarifying, probing, and making people feel heard. It also saves teams hours of work and can adapt instantly to your unique audience. The end result: you get data you can actually use, not just a pile of half-finished forms.

Why use AI for inactive users surveys?

  • AI conversations keep inactive users engaged—so you get more responses

  • Follow-ups surface true blockers; generic forms often can’t

  • Automated question tailoring means every survey feels personal

  • Quickly adapt templates to specific “barriers to returning” situations

The numbers don’t lie: conversational surveys powered by AI can make a measurable difference. One study found that conversational surveys generated by AI led to significantly higher engagement and more specific, relevant responses than traditional online surveys—unlocking richer insights you’d never see from normal forms. [arxiv.org][1]

Specific offers best-in-class conversational survey experiences, designed so it feels natural for both you and the person responding. If you’re curious which questions actually work for this audience and topic, check out our guide on best questions for inactive users surveys as well.

Automatic follow-up questions based on previous reply

What really sets Specific apart is its AI-driven automatic follow-up questions. When an inactive user gives a vague or incomplete answer, Specific’s AI instantly knows how to dig deeper—just like an expert interviewer would. This means every conversation gets real context, not guesswork.

  • Inactive user: “I just lost interest.”

  • AI follow-up: “Could you share what changed, or if there was something specific that made you lose interest?”

  • Inactive user: “It felt a bit confusing.”

  • AI follow-up: “Would you be willing to give an example of what you found confusing?”

If you skip this step, you end up with data that’s hard to act on. The difference is clear: with smart probing, you’ll know if the real barrier is onboarding, lack of features, or missing value—not just a generic complaint.

You can honestly feel the change. Instead of another boring survey, the experience becomes a real conversation—one that makes inactive users more likely to share how you can win them back. Give the AI template a try and see how much richer your feedback can be.

These follow-up questions make the survey truly conversational—which is why Specific calls it a conversational survey template (not just a static form).

Easy editing, like magic

Worried that survey templates won’t fit your unique barriers to returning scenario? With Specific’s AI survey editor, you edit surveys just by chatting—no jargon or tedious forms needed. Tell the AI to add, remove, or rephrase questions, adjust tone, or even create multi-language versions in seconds. It’s smooth, smart, and you’re always in control. As the AI handles the complex stuff, you focus on what actually matters: getting answers to your toughest questions.

Flexible delivery: landing page or in-product widget

You can deliver this AI-powered barriers to returning survey in the way that fits you (and your users) best:

  • Sharable landing page surveys – The fastest option for reaching inactive users. Just send the link via email or chat and they can jump right into the conversation. Perfect for reactivation campaigns, targeted win-back outreach, or collecting bulk feedback after updates.

  • In-product surveys – If you’re hoping to catch users during a return visit (or when they’re close to the point of churn), embed the AI survey as a chat widget. Great for SaaS apps, websites, or when you want to target users based on specific in-app behaviors.

For many teams, a landing page survey is the most direct way to reach inactive users—but don’t underestimate the power of well-timed in-product surveys for catching those coming back for “one last look.”

Analyze responses in seconds with AI

Forget endless spreadsheets and combing through open-ended answers. AI survey analysis in Specific instantly summarizes every response, finds repeating barriers, and surfaces actionable themes—no manual lifting required. With automatic topic detection and a powerful “chat with AI about your results” feature, you’ll turn feedback into decisions faster than ever. Learn more about how to analyze inactive users barriers to returning survey responses with AI for practical strategies and examples.

Use this barriers to returning survey template now

Start gathering real insights from inactive users today—use this AI survey template to discover what’s truly holding people back from returning, and make your win-back efforts count. For total flexibility, you can also create a custom survey about any topic from scratch.

Try it out. It's fun!

Sources

  1. arxiv.org. Conversational Surveys: Chatting With Humans to Get the Answers You Need

  2. questionpro.com. Survey Response Rates: What’s A Good Survey Response Rate? (B2B, B2C, Satisfaction, Census Benchmarks)

  3. Wikipedia: Census in Australia. 2021 Australian Census response rates

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.