Survey template: Free Trial Users survey about support experience

If you want actionable insights from your free trial users about their support experience, use and try this AI-powered survey template. Specific makes it simple to collect high-quality feedback that helps you improve and grow—fast.

What is a conversational survey and why AI makes it better for free trial users

We see teams often struggle with surveys that either take too long to make, feel rigid, or get ignored by users. When you’re reaching out to free trial users about support experience, you need an approach that respects their time but digs deep enough to uncover what matters. That’s where conversational surveys come in—and where an AI survey generator changes the game.

A conversational survey feels like a two-way chat, not a cold data collection form. Respondents engage directly in a natural conversation—for example, describing their support experience as if they were chatting with a real person. Research shows that this chat-like interaction leads to a 40% higher completion rate compared to standard survey forms [1]. And that’s a major win for anyone who has ever been frustrated by low response rates in online surveys.

Traditional survey creation forces you through endless menus and logic settings. This takes hours, and you might still miss key questions unique to the free trial user journey. The AI survey template approach solves this: you tell the AI your goal (“I want to ask free trial users about their support experience”), and it composes a smart, research-driven survey for you in seconds.

Why use AI for free trial users surveys?

• Speed: Go live without days of setup or manual edits.

• Depth: AI drives follow-up questions that surface important details about support interactions.

• Better response rates: Conversational surveys can boost completions by up to 40% versus traditional forms [1].

• Easy analysis: Instantly understand what free trial users say about your support team.

Specific’s conversational surveys set the bar: the chat-like user experience feels seamless for both the person creating the survey and the free trial users responding. You can learn more about crafting effective questions for this audience in our guide here.

Automatic follow-up questions based on previous reply

What really sets Specific apart is its automated follow-up questions. The AI doesn’t just ask your set of main questions—it listens to every free trial user’s reply and immediately probes deeper, like a skilled interviewer. This unlocks richer context, clarifies vague answers, and saves you the headache of chasing people down with email follow-ups.

Think about the difference:

• Free trial user: “The support was… fine, I guess.”

• AI follow-up: “Could you share more about what made your support experience just ‘fine’? Was there something you expected that wasn’t delivered?”

Without this follow-up, you’re left with a flat, unclear result. With automation, every vague or interesting reply is unpacked, no manual effort needed. This not only saves you hours, but also transforms what would be ordinary “form” feedback into the quality of user interviews—at scale.

We continually hear people say how powerful it feels to see the survey adapt in real time. You’ll only appreciate what that means for actionable insights if you see it in action yourself—generate a survey and try it with your audience.

This is why we say these are true conversational surveys: follow-ups make it a genuine conversation, not a robotic form.

Easy editing, like magic

Changing or improving your survey is as easy as typing a message. With Specific’s AI survey editor, you just tell the AI (in plain language) what you want to change—such as adding a new question about support speed or rewording a follow-up—and it updates your template instantly.

No more hunting through complicated menus or toggling logic settings. The AI does the heavy lifting in the background. You can iterate as fast as you think, creating a stronger survey in seconds. Even longer surveys become painless; the mental burden is off your team.

To see this firsthand, explore both the AI survey generator with this preset template—or if you need something custom from scratch, create any survey here.

Survey delivery—landing page or in-product widget

There’s more than one way to reach your free trial users with a support experience survey—and Specific gives you options to fit your workflow:

• Sharable landing page surveys—Send a simple link to free trial users via email, chat, or embed on your support portal. This is ideal for onboarding drips or retrospectives, or hitting users who just finished interacting with your support team.

• In-product surveys—Trigger the survey directly inside your SaaS product or app. This works perfectly for collecting support feedback in the moments after a user closes a help chat, finishes onboarding, or completes a specific action.

For support experience feedback from recent free trial users, in-product delivery often captures the most accurate, real-time insights—while landing page surveys are great for broader, asynchronous reach.

Analyze survey responses in seconds with AI

Done collecting feedback? Analyzing hundreds of open-ended responses used to take hours of tedious spreadsheet work. With Specific, the AI survey analysis engine takes over: it instantly summarizes every response, detects recurring themes, and points you to actionable insights—all without manual effort.

You can even chat directly with the AI to ask, “What do most users mention about support speed?” or “Show me examples of negative feedback.” See exactly how this works in our deep-dive on how to analyze free trial users support experience survey responses with AI. Expect clarity on your top issues and next steps, not just more data.

This level of automated survey insights means you’ll never dread a pile of survey responses again. The days of slogging through spreadsheets are gone.

Use this support experience survey template now

Start using this AI survey template for free trial users and discover high-resolution insights about your support experience—powered by the fastest, most flexible AI tools. Deliver a better feedback experience and make smarter improvements. Results speak for themselves.