Survey template: Citizen survey about small business support
Create custom survey template by chatting with AI.
Getting accurate, contextual feedback from citizens about small business support is always tough—most survey tools just don’t cut it. That’s why we built an AI survey template for citizen small business support at Specific, letting you start meaningful conversations and gather actionable insights right away. Use and try this template, and see how much deeper insights you’ll collect with conversational surveys.
What is a conversational survey and why AI makes it better for citizens
Traditional surveys feel like chores—lengthy forms, confusing wording, unclear questions. It isn’t just you: most people dread filling them out, and we all know how easy it is to abandon halfway. Enter the AI-powered conversational survey template: a friendlier, chat-like way to engage citizens, making the survey feel more like a genuine conversation than another bureaucratic errand.
Why does this matter? Because when people feel heard, they give better answers. When the process is quick and engaging, they actually finish the survey. According to recent studies, AI surveys reach completion rates between 70% and 90%—a stark contrast to just 10%-30% for old-school surveys [1]. Abandonment rates also drop to just 15%-25%, compared to 40%-55% with traditional tools [2]. Data quality shoots up too: AI-powered conversational surveys prompt more specific, relevant, and actionable feedback, so your small business support efforts aren’t stuck guessing [3].
Method | Completion Rate | Abandonment Rate | Data Quality |
|---|---|---|---|
Manual/Traditional Survey | 10-30% | 40-55% | Often vague, incomplete |
AI-generated Conversational Survey | 70-90% | 15-25% | Clear, contextual, relevant |
Why use AI for citizen surveys?
Smoother experience for respondents—they’re more likely to stick with it.
Less work for you—AI does the heavy lifting, structuring and generating great questions in seconds.
Rich, actionable insights—follow-ups are tailored to the actual answers people give.
Specific is built from the ground up to deliver best-in-class conversational surveys. The result? Citizens aren’t bored—they’re engaged, and you capture the honest feedback you need to shape small business support programs that actually work. If you're curious about writing and structuring better questions, check out the best questions for citizen small business support surveys, or read how to easily create citizen surveys with AI for a deeper dive.
Automatic follow-up questions based on previous reply
Everyone’s time is valuable, and boring, fixed-form questions won’t get you far. Specific’s AI survey builder uses real-time intelligence to ask smart, instant follow-up questions—just like a skilled interviewer would. If a citizen gives a brief or unclear response, the AI dives in, asking for elaboration or clarification so you get full context. This means richer feedback, with much less back-and-forth over email.
Here’s why it matters: imagine a response without an AI follow-up, and see for yourself what gets lost and what you’d miss without context:
Citizen: “It’s hard to find information on business loans.”
AI follow-up: “Can you tell me more about which loans you were looking for, and what information was missing or hard to understand?”
Citizen: “I wish things moved faster.”
AI follow-up: “Which part of the small business support process felt slowest to you—application, approval, or getting updates?”
With fixed-form surveys, you’d get the first line and not much else—forcing you to guess, or chase people down with follow-up emails. With conversational surveys, the dialogue feels natural, and quality skyrockets [3]. Curious? You can see more about automated AI follow-ups here, or try generating your own survey to see how it works in action.
Automatic follow-ups make your survey a real conversation—so you’ll always know what people really mean, not just what they check in a box.
Easy editing, like magic
Tweaking old survey forms was always tedious—endless menus, awkward question logic, and a thousand clicks just to reword a prompt. With Specific’s AI survey editor, that headache’s gone. If you want to change a question, adjust the tone, or add a follow-up, simply type what you want in plain English. The AI will instantly update the survey, using expert know-how to keep everything coherent and engaging. No need to wrangle spreadsheets or templates ever again—you’ll make edits in seconds, and your changes are live, so you can move fast. Learn more about editing surveys with our AI-powered survey editor.
Flexible survey delivery: landing page or in-product
When it comes to getting feedback from citizens on small business support, you need survey delivery to match your outreach. Specific supports both key ways to deliver surveys:
Sharable landing page surveys—Perfect for emailing participants, posting on a municipal website, QR codes at town halls, or sharing on social media. Great when you want wide reach and easy access for any citizen—no app or product login required.
In-product surveys—Ideal for platforms where citizens log in to apply for permits or access support. Place the survey right where feedback is freshest—in the actual workflow, on government portals or apps.
For most citizen feedback on small business support, landing page delivery is a favorite because it maximizes reach and accessibility. But if you have an existing digital touchpoint, embedding an in-product survey lets you ask for feedback at the exact right moment. Either way, the conversational survey format keeps citizens engaged and sharing what matters most.
AI-powered analysis: instant insights from every response
The best survey is only as good as what you can learn from the results. With Specific, AI survey analysis runs in real time: as answers come in, our analysis engine summarizes citizen feedback, pulls out the main topics, and turns freeform text into structured, actionable survey insights. No more copy-pasting into spreadsheets, no wrestling with pivot tables. You can even chat with AI about your responses, asking questions about themes, complaints, or suggestions.
Explore how to get more from your results with our article on how to analyze citizen small business support survey responses with AI or visit our page for AI survey response analysis for more details on this workflow.
Use this small business support survey template now
Uncover what your community really needs—use this conversational AI survey template for citizen small business support now and watch your feedback quality soar. See how intelligent followups, smart editing, and effortless analysis can change the way you gather insights—or use the AI survey generator to create your own survey from scratch and explore all the possibilities with Specific.
