This article will guide you on how to create a user survey about feature usefulness. With Specific, you can build a fully conversational survey in seconds—no technical skills needed.
Steps to create a survey for users about feature usefulness
If you want to save time, just generate a survey with Specific in just one click. It's honestly that simple. But here's how it works:
Tell what survey you want.
Done.
You don't even need to read further if you just want the quickest path forward. The AI leverages expert knowledge to design your survey—creating both the questions and smart follow-ups to gather meaningful insights, not just surface answers. Want to start from scratch with any topic or audience? Try the AI survey generator here—it's built to handle all types of user research.
Why surveys on feature usefulness matter
Let’s be honest: if you’re not running regular user feedback surveys on your product features, you’re flying blind. Direct input lets us see how real people use (or ignore) what we build. The rewards? Smarter roadmap decisions, reduced churn, and identifying what users truly value—or what blocks adoption altogether.
Here’s why it’s not optional:
Uncover hidden blockers: Users don’t always use features as intended—sometimes they struggle silently. Our survey reveals these pain points.
See impact of changes: Every product update can shift usefulness. Ongoing surveys highlight shifts in user perception after launches.
Prioritize resources: Instead of guessing, our team can invest in updates backed by genuine user data.
And here’s the kicker—thanks to AI, conversational surveys now boast completion rates of 70% to 90%, far beyond the 10% to 30% typical of old-school forms. That means you get direct, actionable feedback instead of half-baked data—or worse, silence. [1]
What makes a good user survey about feature usefulness?
If a survey feels tedious or unclear, people won’t respond—period. That’s why every question in a great user survey about feature usefulness should be:
Clear and jargon-free: No room for confusion. Ambiguity will ruin your data.
Unbiased: Don’t nudge users toward the answer you want. Neutral phrasing gets honest answers.
Conversational and approachable: When surveys feel like a real conversation (not a cold checklist), users open up.
Both the quantity (lots of users responding) and quality (responses are thoughtful, honest, and context-rich) of your answers matter. If you only get one or the other, the insights will disappoint. Here’s a quick reference:
Bad Practices | Good Practices |
|---|---|
Leading or biased questions | Neutral, specific questions |
Complicated language | Simple, everyday wording |
Rigid, form-like tone | Conversational, friendly tone |
Too many “required” fields | Optional, “skip if not relevant” logic |
Use these standards to boost your survey’s effectiveness from the start.
What are the best question types for a user survey about feature usefulness?
Not all questions are created equal—some types are better for uncovering the “why” behind feature preferences and user habits. For a deep dive, you can explore the best-practice guide on best questions for user surveys about feature usefulness. Here’s what you should know:
Open-ended questions help you understand context, stories, and honest thoughts. They’re best when you want to uncover unexpected reasons or emotions. Use them for dig-in feedback on new features or frustration points.
What’s the most useful part of this feature for you?
Describe a time when you struggled to use this feature. What happened?
Single-select multiple-choice questions are perfect for structured analysis—when you want to quantify what percentage of users feel a certain way. Use when you already know likely answers or want to spot trends in adoption.
How often do you use this feature?
Daily
Weekly
Monthly
Rarely/Never
NPS (Net Promoter Score) question is a gold standard for measuring loyalty and word-of-mouth. Easily benchmark how your feature stacks up. Want to see how it works? Generate a tailored NPS survey here.
How likely are you to recommend this feature to a friend or colleague, on a scale from 0 to 10?
Followup questions to uncover "the why" build on initial answers to get deeper insights. Use them after vague or unexpected responses. For example: If a user says “I find it confusing,” a smart follow-up might be, “Which part specifically confused you?” This drives clarity and avoids guesswork.
What could make this feature more useful for your daily work?
Can you tell us more about what made it confusing?
Want a playbook of proven survey prompts and question examples? Check out this resource: Crafting the best questions for user feature usefulness surveys.
What is a conversational survey?
A conversational survey feels like chatting with a thoughtful product researcher—not filling out another faceless form. Instead of static lists, each response can shape the next question, so it’s more relevant, more personal, and way less fatiguing.
Here’s the big difference: AI-powered survey makers like Specific fundamentally transform this process. They adapt, probe for clarity, and skip what doesn’t matter. In fact, AI can generate 50 expert-level multiple-choice questions in just over 20 minutes, while a human might spend over 200 minutes wrestling with the same task. [3] That’s a massive leap in efficiency for research teams.
Manual survey creation | AI-generated surveys |
Static, one-size-fits-all flow | Dynamic, personalized flow |
Hard to analyze open text | AI summarizes and tags responses instantly |
Time-consuming to build/iterate | Survey ready in seconds, easy to tweak |
Why use AI for user surveys? The answer is simple: better engagement, better results, less work. Studies show AI-driven surveys nudge abandonment rates down to just 15%–25%. Traditional forms? You’re more likely to see 40%–55% of responses just drop off before the finish line. [2] Try an AI survey example to see the difference yourself—you’ll quickly recognize how much smoother and friendlier the process becomes for your users.
With Specific, you’re getting best-in-class conversational surveys—built by AI, guided by your goals. Want to know how to create a survey step by step? This guide on survey creation with Specific dives deeper into practical details, question ideas, and pro tips to get started.
The power of follow-up questions
If you’re after the truth—not just surface opinions—follow-up questions are essential. We’ve seen time and again that most incomplete or vague answers are only one smart follow-up away from becoming a goldmine of context.
Specific’s real-time, AI-powered follow-ups (see more on how this works in our automatic followup questions feature overview) make it automatic. You get a seamless flow: AI listens, clarifies, and probes, just like an expert interviewer. That means no awkward emails or scheduling new calls to fill in the blanks—it happens live, conversationally. Here’s what happens if you skip follow-ups:
User: “It doesn’t really help me.”
AI follow-up: “Can you tell me more about what you were hoping it would help with?”
That second question is what unlocks real insights. Without it, you get incomplete “meh” feedback—hardly useful.
How many followups to ask? In our experience, 2–3 smart follow-ups usually reveal the whole picture. Even better, you can enable a setting to skip to the next question once you’ve got a full answer. Specific lets you control this easily in the survey editor, so things never get repetitive for users.
This makes it a conversational survey: the user feels truly heard, not just processed. The conversation flows naturally, increasing candor and the amount of actionable detail you collect.
AI response analysis, open-text insights, followup synthesis: Don’t worry about analyzing hundreds of unstructured replies—a tool like Specific instantly summarizes and tags feedback for you. If you’re curious, you can see exactly how to analyze survey responses with AI in this detailed survey analysis guide.
Automated follow-up questions are a true game-changer—fast, accurate, and deeply insightful. Try generating a survey and see for yourself how different the experience can be.
See this feature usefulness survey example now
Start gathering user insights with our AI-powered conversational survey and experience higher engagement, richer feedback, and instant analysis. Don’t settle for mediocre forms—create your own survey and unlock powerful product improvement data now.