This article will guide you on how to create a hotel guest survey about cleanliness of common areas. Using Specific, you can build your own survey in seconds—just generate and launch a professional survey effortlessly.
Steps to create a survey for hotel guests about cleanliness of common areas
If you want to save time, just click this link to generate a survey with Specific. It’s literally two steps:
Tell what survey you want.
Done.
You don’t even need to read further unless you want to dig into details. The AI brings expert knowledge and creates the right survey for you instantly. It will even ask respondents smart follow-up questions for deeper insights, no manual tweaking needed. Want more control? Just start from scratch in the AI survey generator and craft any survey you need.
Why hotel guest cleanliness surveys matter
Surveys about cleanliness of common areas are more than just a checkbox—they capture what really shapes hotel guest experiences and drive real improvements. If you’re not running these, you’re likely missing out on:
Understanding pain points in real time (instead of finding out on public reviews).
Identifying small issues before they become big headaches.
Uncovering what makes guests come back—or not.
Here’s why it’s urgent: 86% of travelers are willing to pay more for a better customer experience [1]. Feedback on cleanliness is a direct driver of those experiences—if you miss this insight, you’re leaving money and loyalty on the table. Not only that, but service, Wi-Fi, and location are key drivers of positive hotel reviews, while maintenance and cleanliness issues often lead to negative feedback [6]. High guest satisfaction translates into increased bookings, better online reputation, and higher revenue streams.
Bottom line: The importance of a hotel guest recognition survey focused on cleanliness goes far beyond routine housekeeping checks; it is essential for delivering exceptional guest satisfaction and building long-term loyalty. The best hotels gather this feedback consistently.
What makes a good survey on cleanliness of common areas
Getting reliable insights isn’t about asking more questions—it’s about asking the right questions in the right way. In a hotel guest feedback survey about cleanliness, aim for:
Clear, unbiased questions. Avoid leading questions like "Did you dislike our untidy lobby?"—stick to neutral wording.
Conversational and approachable tone. People are more honest when questions feel human and inviting.
Here’s a quick visual to help compare:
Bad practices | Good practices |
|---|---|
Overly formal, robotic language | Natural, casual tone |
“Rate our janitorial effectiveness” | “How clean did you find the lobby and hallways?” |
Only yes/no questions | Mix of open and choice-based questions |
No follow-ups to clarify vague answers | AI-powered follow-up questions |
The true measure of a good survey is simple: high-quality, actionable answers, and plenty of responses. Quantity and quality—hit both, and you’ve nailed it.
Question types and examples for hotel guest survey about cleanliness of common areas
There’s no one-size-fits-all, but here’s what works best for capturing detailed feedback from hotel guests on this topic:
Open-ended questions uncover the raw, honest perspective and let guests tell you exactly what’s on their mind. Use these when you want context or stories. Two examples:
Can you describe how you felt about the cleanliness of the hotel’s common spaces?
If you noticed any areas that were not up to your expectations, what were they and how did it impact your stay?
Single-select multiple-choice questions help you categorize recurring issues and quickly analyze trends over time. Use these for basic benchmarking or when you need stats. For example:
Which area did you find to be the cleanest during your stay?
Lobby
Elevators
Corridors
Other (please specify)
NPS (Net Promoter Score) question is perfect for tracking overall satisfaction or benchmarking how likely a guest is to recommend your hotel based on cleanliness. You can generate an NPS survey for hotel guests about cleanliness instantly with Specific.
How likely are you to recommend our hotel to a friend or colleague based on the cleanliness of our common areas? (0 = Not at all likely, 10 = Extremely likely)
Followup questions to uncover "the why" are essential for extracting deeper insights. Let’s say a guest gives a low rating. Follow-up questions clarify specifics, such as:
What influenced your rating the most?
Was there a specific area where we could improve?
The benefit? You move from unclear, generic responses to rich, actionable insights. If you want more ideas, tips, and best practices, check out our article on the best questions for hotel guest survey about cleanliness of common areas.
What is a conversational survey?
A conversational survey feels more like a friendly chat than a stiff questionnaire. Respondents answer naturally, engagement goes up, and answers are fuller and more candid—especially when you inject AI-driven, real-time follow-ups.
Let’s look at a quick contrast:
Manual surveys | AI-generated conversational surveys (with Specific) |
|---|---|
Static, fixed questions | Dynamically adapts based on answers |
No real-time clarifications | Immediate, intelligent probing |
Requires more editing and setup | Faster to build, less work to launch |
Lower response quality | Higher engagement & better quality |
Why use AI for hotel guest surveys? With an AI survey builder, anyone can launch an AI survey example instantly. Specific’s conversational surveys offer a best-in-class experience: respondents engage deeply, you get richer data, and everyone saves time. Want to see how it’s done? Check our guide on how to create a survey, analyze results, and get meaningful insights easily.
The power of follow-up questions
Automated follow-up questions make the difference between gathering noisy, thin data and uncovering authentic insights. If your survey stops at the first answer, guests might give short, ambiguous responses. With Specific’s AI follow-up questions feature, the survey digs deeper—instantly, and on autopilot:
Hotel guest: “The lobby was messy.”
AI follow-up: “Can you tell us what exactly felt messy—was it the floors, furniture, or something else?”
How many followups to ask? In practice, 2–3 smart, context-driven followups are enough to reach clarity. Of course, with Specific, you can set the number and even allow guests to skip ahead once the full context is captured—so no one feels interrogated.
This makes it a conversational survey: the followups turn a basic Q&A into a real conversation that uncovers nuance, stories, and actionable detail—all inside one seamless chat.
AI survey response analysis: Even if you collect long, unstructured answers, AI makes sense of it all. Specific’s AI survey response analysis lets you instantly chat with your results for deep understanding and trend-spotting. For step-by-step instructions, see our how-to guide on analyzing hotel guest survey responses.
Automated, intelligent followup questions are a new standard for insight-driven feedback. Try generating a survey and experience how much richer your results become.
See this cleanliness survey example now
Launch your own survey for hotel guests about cleanliness of common areas—get richer insights, boost guest satisfaction, and see the difference with conversational AI surveys.