Best questions for workspace admins survey about access management

Here are some of the best questions for a workspace admins survey about access management, plus tips on crafting them to get meaningful responses. You can build such a survey in seconds with the help of Specific’s AI survey generator.

Best open-ended questions for workspace admins survey about access management

Open-ended questions allow workspace admins to elaborate on their needs, frustrations, or ideas in their own words. These questions surface rich, unexpected insights—especially useful if you want to understand pain points or discover improvement opportunities. However, keep in mind that open-ended questions can lead to higher nonresponse rates (up to 18–50%, compared to 1–2% for closed-ended questions) [1]. Still, they’re invaluable for exploring uncharted issues—for example, 81% of respondents in one study mentioned challenges not covered by ratings alone, such as problems during late-night workflows [2].

Here are 10 open-ended questions I’d recommend for a workspace admins survey on access management:

1. What’s the biggest challenge you face when managing user access in your workspace?

2. Describe any recent incidents where access management caused issues for your team.

3. What tools or features do you wish you had for controlling access more effectively?

4. How do you currently handle requests for new or modified access permissions?

5. Can you walk me through your ideal process for onboarding and offboarding users?

6. Have you ever encountered confusion over who has access to certain resources? Please explain.

7. What policies or guidelines would help make access management clearer for everyone?

8. Which parts of access management take up most of your time and why?

9. How do you stay informed about changes in users’ roles and access needs?

10. If you could improve one thing about access management right now, what would it be?

Best single-select multiple-choice questions for workspace admins survey about access management

Single-select multiple-choice questions are fantastic when you need quick, quantifiable data or want to help admins express preferences without writing out long answers. Sometimes, picking a short option is easier than explaining a complex situation, creating momentum for the rest of your survey and making it easier to ask targeted follow-ups. If you want to combine metrics with verbatim feedback, research shows that mixed-mode surveys (pairing ratings with open-enders) predict future behavior 27% better than using ratings alone [2].

Question: Which access management task do you spend the most time on?

• Granting permissions

• Revoking access

• Auditing user permissions

• Responding to access requests

• Other

Question: How satisfied are you with the current tools for access management?

• Very satisfied

• Somewhat satisfied

• Neither satisfied nor dissatisfied

• Somewhat dissatisfied

• Very dissatisfied

Question: How often do you review and update user access rights?

• Weekly

• Monthly

• Quarterly

• Rarely/Never

When to follow up with "why"? Sometimes, a multiple-choice answer opens the door to deeper understanding. If someone says they're "somewhat dissatisfied", always ask why. The why reveals pain points and unmet needs you won’t get from scale data alone. For example: “You mentioned you're somewhat dissatisfied with the current tools. Could you share what you feel is missing or frustrating about them?”

When and why to add the "Other" choice? Always add "Other" in your choices, especially for tasks or issues that may fall outside your assumptions. Following up on “Other” lets you discover edge cases or pain points you didn’t know existed—these surprises are often goldmines for improvements.

NPS questions: Measuring satisfaction and advocacy

The Net Promoter Score (NPS) question—“How likely are you to recommend our access management system to a colleague?”—is a proven, industry-standard metric for benchmarking satisfaction and loyalty. For workspace admins, this question helps you pinpoint whether current tools and processes meet expectations or if underlying frustrations put adoption at risk. Even more, NPS-type surveys work best if you dig deeper by following up based on the score—why are admins promoters or detractors?

If you want to quickly deploy an access management NPS survey for workspace admins (complete with follow-up logic), generate one instantly on Specific.

The power of follow-up questions

Automated follow-up questions are a game-changer for clarity and context. Instead of sifting through one-liners or unclear feedback, a conversational survey (like those you can make with Specific) uses AI to ask smart, real-time follow-ups—just like a talented researcher would. This saves tons of time (no need for endless email chains) and makes every answer richer. According to recent research, surveys designed to probe with follow-ups yielded longer, more insightful answers and didn’t result in more people skipping questions [4]. If you want more depth on how this works, check out our detailed article: automatic AI follow-up questions.

• Workspace admin: “I wish onboarding was easier.”

• AI follow-up: “Could you tell me more about which parts of onboarding are most challenging or confusing?”

How many follow-ups to ask? In our experience, two or three thoughtful follow-ups per key question get you most of what you need—just enough to clarify details, explore root causes, and capture concrete examples. With Specific, you can set a cap so the AI moves on once you’ve got the insights you wanted.

This makes it a conversational survey: Instead of a static form, the experience feels like a back-and-forth chat, so admins are more likely to open up. This conversational approach boosts engagement and makes feedback sharing feel natural.

AI analysis of unstructured answers: Worried about all that text? Modern AI—like in Specific—makes it easy to summarize and analyze everything you collect. Try our tool to analyze survey responses with AI and turn qualitative feedback into actionable insights without the headache of manual coding.

Automated follow-up questions are a new standard in smart research—try generating a survey and see how these conversations can unlock a whole new level of data quality.

How to prompt ChatGPT (or other GPTs) for great workspace admin survey questions

Start simple—the easiest way to get draft questions from AI is to ask directly, like so:

Prompt example:

Suggest 10 open-ended questions for workspace admins survey about access management.

But if you want smarter, more relevant questions, always give AI more context: your goals, the company’s situation, your past hurdles, etc. That way, your questions are tailored, not generic.

Enhanced prompt example:

We’re seeking feedback from workspace admins responsible for security and operations. Our goal is to improve access management tools and fix policy confusion. Suggest 10 open-ended questions that surface specific pain points, unmet needs, and workflow bottlenecks.

Once you have draft questions, use AI again to make organizing easier:

Look at the questions and categorize them. Output categories with the questions under them.

Review the categories, pick those you want to dig into, and prompt further:

Generate 10 questions for the categories “Automation” and “Onboarding/Offboarding workflows”.

This layered prompting strategy lets AI act as a sounding board and brainstorming partner—much like chatting with an expert survey designer.

What is a conversational survey (and why use AI?)

A conversational survey is one that engages respondents in real-time chat, asking dynamic follow-ups, personalizing based on context, and digging deeper in the very moment feedback is shared. With AI survey generators like Specific, your workspace admins aren’t staring at endless grids or checkboxes—they’re having a human-like exchange. Here’s how this approach compares:

Why use AI for workspace admin surveys? AI survey generators slash the time it takes to design, launch, and analyze a professional survey. Workspace admins love it because it’s fast, interactive, and respectful of their time. Meanwhile, teams get richer data and can instantly chat with AI about results—no more “let’s schedule a follow-up call” to clarify what people meant. Create and iterate using Specific's AI survey maker or explore step-by-step guides in our how-to guide for workspace admins access management surveys.

If you want to know how to use AI to edit your workspace admin survey or dive deep into response analysis, we have resources to walk you through making each stage smarter.

Specific gives you best-in-class UX—a conversational survey that feels like a chat, not a chore, for both survey creators and respondents.

See this access management survey example now

Start collecting actionable, in-depth feedback with a conversational survey designed specifically for workspace admins and access management. Generate smarter questions with AI, automate follow-ups, and gain richer insights in less time—no technical skills needed.