Best questions for tenants survey about lease terms clarity

Here are some of the best questions for a tenants survey about lease terms clarity, alongside tips on how to craft them effectively. If you want to build your own AI-powered, conversational survey for this topic, you can generate a tailored survey in seconds using Specific.

Best open-ended questions for a tenants survey about lease terms clarity

Open-ended questions encourage tenants to share their honest thoughts and any nuanced concerns about lease terms. They’re best when you want to surface unexpected issues and gather rich, actionable feedback—not just simple yes/no responses. Here are our favorite open-ended questions for exploring lease terms clarity:

1. Can you describe anything in your lease agreement that was unclear or confusing when you first reviewed it?

2. What terms or conditions in your lease would you like to see explained more simply?

3. Were there any parts of the leasing process where you felt unsure about your rights or responsibilities?

4. What additional information would have helped you understand your lease better?

5. How do you typically seek clarification if you’re unsure about a lease clause?

6. Have you ever encountered a disagreement related to your lease terms? If so, what was unclear?

7. What changes to lease wording or structure would make it easier for you to understand?

8. Do you feel the lease reflects all your key concerns and expectations as a tenant? If not, what’s missing?

9. What would make you feel more confident signing a lease in the future?

10. Is there anything else you wish landlords would do to communicate lease details more clearly?

Open-ended feedback is invaluable—especially since tenant retention is closely tied to contract clarity, with nearly all tenants rating lease terms as very important when deciding whether to stay. [2]

Best single-select multiple-choice questions for tenants survey about lease terms clarity

Single-select multiple-choice questions work best when you need structured, quantifiable results. They’re perfect for quick check-ins, benchmarking, or if you want to gently nudge a hesitant respondent toward sharing more information—making it easy to start a conversation and dig deeper with follow-ups.

Question: How clear were the lease terms when you signed your current agreement?

• Very clear

• Somewhat clear

• Somewhat unclear

• Very unclear

Question: Which part of the lease agreement caused you the most confusion?

• Security deposit

• Maintenance responsibilities

• Lease renewal terms

• Rules and restrictions

• Other

Question: How comfortable did you feel asking questions about your lease before signing?

• Very comfortable

• Somewhat comfortable

• Not comfortable

• I didn’t ask questions

When to followup with "why?" Use follow-ups like "why?" whenever a tenant picks an option that signals dissatisfaction or uncertainty—such as “Somewhat unclear” or “Not comfortable.” A simple, “What made the terms unclear for you?” transforms a basic answer into detailed context. We want to know specifically what’s holding tenants back from full understanding, so we can improve the lease (and retention rates—properties with clear terms retain tenants up to 25% more effectively [1]).

When and why to add the "Other" choice? Always include “Other” when your predefined choices might miss details unique to an individual’s experience. It not only shows you value diverse input, but also prompts valuable follow-up questions—sometimes uncovering issues you never anticipated.

NPS question for tenants—does it make sense?

NPS (Net Promoter Score) is a straightforward metric—“How likely are you to recommend renting here to a friend?”—that helps you assess tenant satisfaction at a glance. For lease terms clarity, it’s especially powerful. If tenants don’t understand their contracts, they’re much less likely to recommend the property. The follow-up questions here are key: ask tenants who give low scores to share exactly what was confusing or frustrating in the lease, so you can address specifics and boost both satisfaction and retention. If you want to see how this looks in practice, you can auto-generate an NPS survey for tenants with one click.

The power of follow-up questions

Great insights often come from the second (or third) question. That’s why automated follow-ups matter. With AI-powered follow-up questions, Specific ensures your survey doesn’t stop at surface-level answers. The AI probes based on each tenant’s reply—clarifying phrases, digging into specific frustrations, and capturing the kind of detail a human interviewer would chase down.

This isn’t just a time-saver; automated follow-ups avoid slow, back-and-forth email threads. Conversations happen naturally and contextually, so you actually collect complete thoughts rather than unfinished fragments. Here’s how it can look when follow-ups are missing—and what you gain by adding them:

• Tenant: “The maintenance part wasn’t very clear.”

• AI follow-up: “What specifically about maintenance responsibilities would you like to see clarified or improved in your lease?”

How many followups to ask? Two or three targeted follow-up questions are usually plenty. You want depth, not annoyance—let tenants skip ahead if they’ve already covered what matters. Specific makes it easy to configure when to stop, keeping the experience smooth.

This makes it a conversational survey—not a rigid form. Tenants feel heard, not interrogated, and are more likely to share details that matter. The entire experience feels like a natural chat instead of a test.

Open-ended analysis, AI-enabled —even with lots of text-based replies, you don’t have to sift through everything yourself. With Specific’s AI survey response analysis, you can instantly summarize, compare, and understand major insights, saving hours of manual review. This makes unstructured data easy to use.

Automated follow-ups are a new approach. We recommend generating a sample survey to experience how much richer the feedback gets.

How to write great prompts for ChatGPT or other GPTs for tenants lease clarity surveys

If you enjoy tinkering with AI yourself, prompts matter. To brainstorm quality questions for a tenants survey about lease clarity, start simple and then add detail for richer results.

For example, start with:

Suggest 10 open-ended questions for tenants survey about lease terms clarity.

If you want more targeted questions, give the AI some context. For example:

I manage a residential property and want to ensure tenants fully understand their lease agreements. Please suggest 10 open-ended questions that will reveal where my lease terms are confusing or unclear.

Next, organize your findings:

Look at the questions and categorize them. Output categories with the questions under them.

Then, work category by category:

Generate 10 questions for the category "renewal terms and conditions," focusing on tenant confusion and suggestions for clearer communication.

This method helps you build a truly comprehensive survey, tailored to specific pain points tenants face (like security deposits, maintenance, or flexible lease options—which, when offered, can boost retention rates [3]).

What is a conversational survey?

Conversational surveys are modern, AI-driven experiences that feel more like a chat than a form. Instead of bombarding tenants with a static set of questions, you get a real-time conversation: the AI follows up, clarifies, and adapts based on what each person says. This leads to better data and higher engagement.

If you compare manual survey creation with AI survey generators like Specific, you’ll quickly see the difference. Manual surveys are rigid, slow, and hard to update. AI-generated surveys are dynamic: you describe what you want, and the survey is instantly crafted—complete with conversational flow and automated follow-ups. Here’s a quick comparison:

Why use AI for tenants surveys? Because clarity, speed, and actionable insights matter. AI-driven surveys engage tenants, surface detailed feedback, and free you from hours of manual drafting, following up, and data analysis. An AI survey example can demonstrate just how much deeper the feedback becomes when tenants feel like they’re chatting, not filling out a form.

Specific delivers best-in-class user experience for conversational surveys, both for creators (setting up surveys in minutes) and respondents (who appreciate the natural, interactive process). If you want step-by-step instructions, see our guide on how to create a tenants survey about lease terms clarity.

See this lease terms clarity survey example now

Test a conversational survey for tenants lease clarity—designed with AI-powered follow-ups and instant analysis. Get clearer, more honest feedback and improve retention by building a survey that tenants actually want to complete. See how effortless and effective the process can be with Specific.