Here are some of the best questions for a tenants survey about amenities satisfaction, plus practical tips on how to create them. With Specific, you can generate these surveys in seconds and get deeper insights from your tenants.
Best open-ended questions for tenant amenities satisfaction
Open-ended questions invite tenants to express their experiences and ideas in their own words. They work best when you want to uncover unexpected needs, subtleties, and pain points—providing rich, qualitative data to drive action. Responses let us hear the real voice of the tenant, especially when overall satisfaction rates can mask areas for improvement—like in the Oxford City Council’s recent survey where 78% of tenants expressed general satisfaction, but feedback suggested nuanced concerns. [1]
What amenities in your building or community do you use most often, and why?
Are there any amenities you expected but did not find available? Please describe.
How do the current amenities impact your sense of comfort or community?
Can you share a recent positive experience using an amenity here?
Have you encountered any issues or inconveniences with our amenities? What happened?
If you could improve or add any amenity, what would it be and why?
How do the amenities compare to those in buildings where friends or family live?
How do you feel about the cleanliness and maintenance of shared amenities?
What changes would make you feel more satisfied with the amenities provided?
Is there anything else you wish to share about your experience with amenities?
These questions encourage detailed feedback—gold for anyone truly looking to improve amenities, not just tick a survey box.
Best multiple-choice questions for tenant amenities satisfaction
Single-select multiple-choice questions shine when you need quantifiable insights. They make it easy for tenants to respond quickly and honestly, and for us to spot patterns fast. They’re especially useful to start a conversation: once a respondent chooses an option, we can efficiently dig deeper with targeted follow-up questions, getting past surface-level data. For example, 82% of tenants in the Oxford City Council’s report were satisfied with repairs—single-select data made that clear. [1]
Question: How satisfied are you with the amenities provided in your building?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Question: Which amenity do you find most valuable?
Fitness center
Laundry facilities
Shared outdoor space
Community room
Other
Question: How would you rate the maintenance of shared amenities?
Excellent
Good
Fair
Poor
When to follow up with "why?" If a tenant selects "Somewhat dissatisfied," ask: "Could you tell us what caused your dissatisfaction?" This follow-up reveals specific pain points behind the choice—critical in contexts where, as Housemark found, only 34% of social tenants were satisfied with complaint handling, so the ‘why’ matters. [4]
When and why to add the "Other" choice? Whenever the listed options might miss something unique about your tenants' experience. The "Other" option invites truly new feedback—and a follow-up question after "Other" can uncover things we hadn’t considered at all.
NPS question: measuring loyalty and satisfaction
The Net Promoter Score (NPS) is a proven way to measure how likely tenants are to recommend living in your property to friends or family. This single question, and its open follow-up, digs into loyalty and satisfaction levels from another angle: “On a scale of 0–10, how likely are you to recommend your building because of its amenities?” The beauty of NPS in tenant surveys is its simplicity and benchmarking power; plus, it “forces” the respondent to reflect holistically. With satisfaction rates shifting year-over-year—like the 84% reported by the Irish Council for Social Housing, down 6% from 2020 [2]—NPS helps stakeholders see trends and act fast.
Want to add one in seconds? Try an NPS amenities survey built automatically.
The power of follow-up questions
Not all surveys are created equal. Ask yourself: how many times have you seen a vague answer—then wished you could immediately ask for details? Follow-up questions are essential for depth, and automated AI follow-up questions are the reliable way to get there without the manual ping-pong.
Specific’s smart AI follow-ups ask context-driven clarifications in real time, just like a diligent human researcher would. This doesn’t just save time—it also brings out richer insights and uncovers surprising themes. It’s the difference between guessing at what "dissatisfied" means and truly knowing. Automated followups prevent having to send awkward emails back and forth, and the flow feels like a conversation instead of a form.
Tenant: "The gym is okay."
AI follow-up: "Could you share what would make the gym more useful or enjoyable for you?"
Tenant: "Laundry room sometimes has problems."
AI follow-up: "Could you describe the types of problems you've experienced in the laundry room?"
How many followups to ask? Generally, 2–3 well-crafted follow-ups are enough to reach the real insight without fatiguing the respondent. With Specific, you can set the system to stop automatically once you get the info you need, or let it probe further if responses are unclear.
This makes it a conversational survey. Asking layered follow-ups turns a static form into an engaging conversation, keeping respondents involved and vastly improving completion rates.
AI analysis, summarize, theme discovery: Even with loads of text responses, analyzing them is a breeze with AI survey response analysis. The AI can quickly surface themes, highlight actionable feedback, and let us interact with our own data as if we were chatting with a research pro.
Best of all, automated follow-up is a completely new survey concept—give it a spin with our AI survey generator for tenants and experience the clarity firsthand.
Composing prompts for AI survey generation
When you want AI (like ChatGPT) to help draft the best questions for tenants and amenities satisfaction, craft your prompt. Here’s a straightforward starting point:
Suggest 10 open-ended questions for tenants survey about amenities satisfaction.
AI is far more effective when you give it context about who you are, what you want, and why. Here’s how you might expand:
Our company manages several apartment complexes in a city center. We want to understand tenants’ satisfaction with amenities, discover gaps, and learn where to invest next. Suggest 10 open-ended questions and recommend how to structure the survey for richer feedback.
Once you have a draft list, use this next prompt to categorize—and group similar questions for better flow:
Look at the questions and categorize them. Output categories with the questions under them.
Next, dive deeper into categories that are most relevant to you:
Generate 10 questions for categories: 'Maintenance of Amenities' and 'Community Spaces'.
What is a conversational survey?
A conversational survey is feedback collection that feels like real, natural dialogue—asking, listening, clarifying, and digging deeper based on responses. The AI dynamically adapts its questions in context, so even if a respondent goes off script, the conversation continues smoothly. This style is proven to increase engagement, uncover more detailed responses, and sidestep the fatigue of endless forms.
How does this stack up against traditional survey creation? Here’s a quick look:
Manual Survey Creation | AI-Generated Conversational Survey (Specific) |
|---|---|
Requires manual brainstorming and editing of every question | Just describe your need—AI instantly drafts, organizes, and refines questions |
Responses are often flat or cryptic, hard to analyze at scale | AI collects nuanced replies; automatically asks clarifying follow-ups |
Analysis is a burden—lots of data, not much signal | AI summarizes and distills the main themes, letting you chat with your data |
Why use AI for tenants surveys? AI-driven surveys give you precision, scale, and depth fast. No more endless emailing to clarify one-word answers. You instantly get actionable insights—even for tricky topics like amenities satisfaction, tenant engagement, or maintenance issues. It’s more human, more efficient, and simply better at uncovering what matters most to your tenants. If you want to learn how to create a survey for tenants amenities satisfaction in minutes, we’ve got you covered.
Specific offers a best-in-class conversational survey experience—easy for respondents, powerful for creators, and perfect for capturing truthful, actionable feedback.
See this amenities satisfaction survey example now
Instantly discover what matters to your tenants with an AI-powered, conversational amenities satisfaction survey. Get richer insights, automate the follow-up, and enjoy analysis that’s a breeze—no guesswork, just answers. See what’s working, what isn’t, and what comes next all in one smooth experience. Try it out and elevate your feedback process today.