Here are some of the best questions for a student survey about accessibility services, along with tips for creating them. We know from experience that Specific can help you build such a survey in seconds.
Best open-ended questions for student survey about accessibility services
Open-ended questions are invaluable for getting detailed, honest stories from students. They help you uncover things you didn’t think to ask—a big win for anyone looking to truly understand and improve accessibility services. Open questions let students express experiences in their own words, offer context, and boost engagement, avoiding bias from multiple-choice limitations. These insights are richer, more nuanced, and often spark ideas you hadn’t considered, making student voice central to your research. [1]
How would you describe your experience using accessibility services at our institution?
Can you share an example of a time when accessibility services helped you succeed academically?
What challenges, if any, have you encountered in accessing or using our accessibility services?
Are there any accommodations or supports you wish were available but currently aren’t?
How do you feel about the communication between accessibility staff and students?
In what ways could our accessibility services be improved to better support you?
Have you used any online resources or digital tools provided by accessibility services? What was your experience?
What would you tell a fellow student who’s considering reaching out to accessibility services for the first time?
How comfortable do you feel discussing your accessibility needs with faculty?
Is there anything else you want us to know about your accessibility needs or experience?
Best single-select multiple-choice questions for student survey about accessibility services
Single-select multiple-choice questions make it easy for students to respond quickly. They’re ideal when you need to quantify satisfaction, awareness, or usage levels—plus, they can kick off deeper conversations by encouraging respondents to engage. Some students also appreciate having a limited set of options, especially when they’re unsure how to phrase their thoughts. Later, you can follow up with more probing, open-ended or “why” questions to uncover details behind the answers.
Example multiple-choice questions:
Question: How satisfied are you with the accessibility services provided?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Question: Which accessibility service do you use most frequently?
Note-taking support
Assistive technology
Alternative testing arrangements
Physical accessibility (ramps, elevators, etc.)
Other
Question: How did you first learn about our accessibility services?
Website or student portal
Orientation event
Faculty or staff referral
Other students
Other
When to follow up with "why?" If a student chooses "Dissatisfied" with accessibility services, following up with "Can you share what led to your dissatisfaction?" is critical. This approach transforms basic data into actionable insight—sometimes, it’s the clarifying “why” that uncovers the root issue.
When and why to add the "Other" choice? Anytime you’re unsure if your list of responses covers every student’s situation, "Other" is your safety net. The real power is unlocked when you follow up with, “Please specify,” so students can provide context or mention something you’d never have anticipated. These open doors often reveal the most surprising—and actionable—insights.
NPS survey question for student accessibility services
The Net Promoter Score (NPS) is a fast, proven way to gauge overall student satisfaction and loyalty regarding your accessibility services. Asking, “How likely are you to recommend our accessibility services to other students?” on a 0-10 scale, gives you a quantifiable snapshot and helps you spot both advocates and pain points at scale. For many institutions, tracking NPS over time pinpoints improvement areas and fosters continuous service enhancement. Try generating a tailored NPS survey in seconds here.
The power of follow-up questions
Open-ended and multiple-choice questions are just the start—specific, targeted follow-up questions multiply the value of every student response. Specific’s automated follow-up questions feature lets you dig deeper in real time. Our AI analyzes previous answers and seamlessly asks context-aware follow-ups, just like an expert interviewer. That means you never end up with incomplete or confusing student feedback. Instead, responses are clear, focused, and full of context—without needing multiple rounds of back-and-forth emails.
Student: "I wasn’t able to get the accommodation I needed last semester."
AI follow-up: "Could you share more about which specific accommodation was unavailable and how it impacted your experience?"
How many followups to ask? In our experience, two or three smart follow-ups per question is the sweet spot—enough to clarify without overwhelming the student. Specific lets you configure follow-up depth and enables users to skip once they’ve shared what’s needed.
This makes it a conversational survey: Instead of a rigid form, your survey adapts and flows like a chat, guiding students to open up. That conversational approach feels more natural and engaging, increasing both completion rates and the quality of feedback.
AI-powered survey response analysis: Worried about sorting through lots of long-form answers? Our AI makes analyzing survey responses simple and fast, even when it’s unstructured text. This is especially helpful when you want to identify patterns, themes, or insights at scale.
Automated follow-up questions are new and incredibly powerful—try generating a conversational survey and see how much deeper you can go with student feedback.
Crafting prompts for AI to generate student accessibility services questions
Writing your own survey questions is much easier with the right prompt for ChatGPT or any AI survey generator. Start simple to get ideas, then refine by adding context about your school and your goals.
Prompt to generate ideas:
Suggest 10 open-ended questions for student survey about accessibility services.
You’ll get better results if you offer more details up front. For example, specify your goal or describe your campus:
We’re a large university with a diverse student body, and we want to better understand how our accessibility services are meeting student needs. Please suggest 10 open-ended questions.
Next, try grouping the results for better clarity:
Look at the questions and categorize them. Output categories with the questions under them.
Once you’ve reviewed the categories, zero in on what matters most. For example:
Generate 10 questions for categories “service awareness” and “student challenges accessing support”.
What is a conversational survey?
A conversational survey uses AI to make the process feel like a chat, not a form. This approach boosts comfort, encourages candid responses, and speeds up the feedback loop. Students engage as if they’re texting—not slogging through a clinical form. The magic comes from AI-driven real-time adaptiveness: specific follow-ups, natural language, and gentle nudges for more detail.
Compared to building surveys by hand, AI survey generators save you hours while elevating quality. Here’s a quick breakdown:
Manual Survey Creation | AI Survey Generation |
|---|---|
Requires designing each question, options, and follow-ups yourself; slow to iterate | Simply describe your goal or copy-paste a prompt; get expert-crafted, context-aware questions instantly |
No built-in way to clarify or ask smart follow-ups as students respond | Automated AI follow-ups clarify, probe, and adapt on the fly, increasing insight |
Manual review and coding required for open-text responses | Automatic theme extraction, trending insights, and instant chat-based analytics |
Why use AI for student surveys? Because conversational surveys deliver higher quality feedback fast, and AI-driven survey generation removes the heavy lifting from your plate. The difference is night and day—respondents actually prefer it, and you get deeper, more actionable data from every student interaction. Searching for the best AI survey example for accessibility services? Explore what’s possible at Specific, or check out our guide on how to create a survey for students about accessibility services.
Specific offers a best-in-class conversational survey experience, making feedback seamless and engaging for both you and your students. With advanced AI, automatic follow-ups, and intuitive editing in the AI survey editor, you’ll never look at surveys the same way again.
See this accessibility services survey example now
Instantly experience the difference and unlock richer insights from your students. Build a conversational survey with expert follow-ups and AI-driven analysis—it’s fast, accurate, and feels like a natural conversation.