Best questions for police officer survey about crisis intervention training

Here are some of the best questions for a police officer survey about crisis intervention training, plus practical tips for crafting them. Using Specific, you can build a conversational survey in seconds.

Best open-ended questions for police officer survey about crisis intervention training

Open-ended questions are perfect for capturing deep, candid responses from police officers about crisis intervention training. They give space for officers to share real stories and challenges, not just tick a box. We see better insight when officers put their thoughts into their words, especially around complex topics like crisis intervention.

Studies show that CIT training increases officer satisfaction and their confidence in managing mental health crises, but it’s critical to understand their first-hand experiences to keep refining programs. [1]

1. Can you describe a situation where crisis intervention training directly influenced how you responded to someone in crisis?

2. What aspects of the crisis intervention training did you find most or least effective in real-life scenarios?

3. How has this training changed your approach to mental health calls or individuals in distress?

4. Are there gaps in the current crisis intervention training that you think should be addressed?

5. How has your perception of your own role or responsibilities changed since completing the training?

6. What specific resources or support do you feel you now need when dealing with crisis situations?

7. Can you share challenges you’ve faced while applying techniques from the crisis intervention training?

8. If you could add or change one element of the training, what would it be and why?

9. How do you think crisis intervention training impacts officer and public safety during high-stress encounters?

10. What recommendations would you make for officers who have not yet completed the training?

Best single-select multiple-choice questions for police officer survey about crisis intervention training

Single-select multiple-choice questions are a smart addition when you need to quantify responses or make it easier for officers to begin sharing. Sometimes, picking from concise choices helps officers get started; it can open the door to more detailed feedback if you follow up with probing questions.

Question: How confident do you feel applying crisis intervention techniques in the field?

• Very confident

• Somewhat confident

• Neutral

• Not very confident

• Not confident at all

Question: Since completing the crisis intervention training, how often have you used its strategies during calls?

• Very frequently

• Occasionally

• Rarely

• Never

Question: Which part of the crisis intervention training was most valuable for your work?

• De-escalation strategies

• Recognizing mental health symptoms

• Communication skills

• Legal/procedural knowledge

• Other

When to follow up with "why?" Often, if an officer selects a specific option (for example, “Rarely” or “Not confident at all”), asking “Can you share why?” unpacks key blockers or context. This turns quick answers into insight you can really use.

When and why to add the "Other" choice? Always consider “Other” if you suspect your answer options aren’t exhaustive. Officers may have unique perspectives not captured by your initial choices—and follow-up questions after “Other” can surface unexpected insights or innovative practices.

Should you include an NPS-style question in police officer crisis intervention training surveys?

NPS (Net Promoter Score) is simple: ask officers to rate, on a scale of 0–10, how likely they are to recommend crisis intervention training to a colleague. This is powerful for benchmarking sentiment, especially since less than 17% of agencies have CIT-trained officers and there’s real room to boost adoption. [3] It also allows prioritized follow-ups—understanding “why?” for scores gives valuable detail for program improvement.

If that sounds useful, you can instantly generate an NPS survey for police officers about crisis intervention training with Specific.

The power of follow-up questions

Follow-up questions are where the magic happens. We rarely get the full story on the first try—digging deeper uncovers actionable insights. With Specific’s automated followup questions, you don’t have to chase officers for clarifications after responses come in; the AI handles it in real time, keeping the conversation natural and frictionless. This means reflections, not just checkboxes.

• Police Officer: “I sometimes find the training useful but not always.”

• AI follow-up: “Can you describe a situation where the training was or wasn’t helpful? What made the difference?”

If you skip follow-ups, you risk ending up with vague replies that don’t move your program forward.

How many followups to ask? Usually, 2–3 targeted followups are enough to dig beneath surface answers without making the survey tedious. With Specific, you can set this up so a survey skips to the next question as soon as enough detail has been captured.

This makes it a conversational survey. Instead of a static form, you’re having a two-way exchange that adapts in real time—higher engagement and more actionable detail.

AI survey response analysis is easy. Even with rich, unstructured text, AI handles qualitative analysis effortlessly. That means you spend time acting on insights, not wrangling data.

These automated followups are a new approach—give it a try and see how much richer your next survey can be.

How to prompt ChatGPT (or any GPT) to write good police officer survey questions about crisis intervention training

If you want to get creative with your own questions, prompts are your superpower. Start simple, like:

Suggest 10 open-ended questions for police officer survey about crisis intervention training.

But AI always delivers better results with more context. Provide background on your department, goals, or specific challenges. For example:

We are a midsize city police department launching a crisis intervention training program for officers responding to mental health calls. Our goal is to improve outcomes and reduce use of force. Suggest 10 open-ended survey questions to learn what officers need most and how the training is working in the field.

Once you have a starter list, tell the AI to organize:

Look at the questions and categorize them. Output categories with the questions under them.

Then, zero in on the most relevant areas:

Generate 10 questions for the “Training Effectiveness” and “Real-life Application” categories.

What is a conversational survey?

Conversational surveys use AI to create a natural dialogue instead of a static form. Rather than tossing out a batch of questions at once, you’re engaging officers in a digital chat that adapts based on what they say—drilling into specifics, clarifying ambiguous points, and surfacing the context you need.

Let’s run a quick comparison:

Why use AI for police officer surveys? Simple: AI-driven survey generators like Specific help you go from idea to finished survey (complete with expert-level follow-ups and conversational tone) in record time. They remove the burden of scripting, let you focus on the data, and deliver insights faster and more reliably.

If you want to know more, check out our step-by-step guide on how to create police officer survey about crisis intervention training. Specific is built for the best-in-class user experience—officers actually enjoy taking these conversational surveys, and you get feedback you can trust.

See this crisis intervention training survey example now

See how fast you can surface the most relevant, actionable feedback from officers about crisis intervention training. The experience is conversational, smart, and tailored to your needs—get started and discover what you’ve been missing.