Best questions for patient survey about urgent care experience

Here are some of the best questions for a patient survey about urgent care experience, along with tips to make your survey more insightful. You can build an engaging, conversational survey using Specific in just seconds.

The best open-ended questions for a patient survey about urgent care experience

Open-ended questions give patients space to express thoughts in their own words. They help you discover what actually matters and pick up on details that structured options might miss, which is especially valuable when assessing experiences as personal and multifaceted as urgent care. You’ll want to use them if you care about the "why" behind ratings, or want stories to guide improvements—especially since patient satisfaction is a critical metric and urgent care centers earned a high Net Promoter Score (NPS) of 76.5 out of 100 in a recent survey. [1]

1. Can you describe your overall experience during your most recent visit to our urgent care center?

2. What aspects of your visit stood out to you—either positively or negatively?

3. How did our staff communicate with you throughout your visit?

4. Were there any moments when you felt especially cared for—or overlooked—during your visit?

5. How would you describe the process of checking in and waiting for care?

6. Were there any challenges or frustrations you encountered, and how did you handle them?

7. Can you share any suggestions you have for improving our urgent care services?

8. How did you feel about the explanations and advice you received regarding your condition or treatment?

9. Is there anything you wish had gone differently during your urgent care experience?

10. Would you return to our urgent care center in the future? Why or why not?

The best single-select multiple-choice questions for a patient survey about urgent care experience

Single-select multiple-choice questions are great when you want to quantify the basics and spot trends. Sometimes, giving patients a few options starts the conversation—letting them answer quickly, and giving you fast stats—before you dig deeper with followups. It’s especially useful when you want clear data points to compare with industry benchmarks or set improvement targets, or to simply make it easier for patients to get started sharing feedback.

Question: How satisfied were you with the wait time during your visit?

• Very satisfied

• Satisfied

• Neutral

• Dissatisfied

• Very dissatisfied

Question: Did you feel the medical staff listened to your concerns?

• Yes, completely

• Somewhat

• Not really

• No, not at all

Question: What was the main reason for your visit to urgent care?

• Injury (sprain, cut, fracture, etc.)

• Illness (fever, infection, cold/flu symptoms, etc.)

• Prescription refill or medication issue

• Other

When to followup with "why?" Often, follow-up questions are most powerful after a closed choice—to ask why someone responded as they did or to capture details. For instance, if a patient selects “Neutral” on staff listening, the next question could be: “Can you tell us more about why you felt that way?” This helps you move from simple data to real, actionable insight.

When and why to add the "Other" choice? Always offer "Other" if the options might miss an unusual scenario. Patients can then specify their unique reason—followup questions here can uncover unexpected patterns or opportunities for improvement you hadn’t even considered.

NPS: Should you add a Net Promoter Score question?

NPS—a simple 0-to-10 question: “How likely are you to recommend our urgent care center to friends or family?”—has become a gold standard for gauging patient loyalty and satisfaction. It makes excellent sense for urgent care: recent data shows urgent care centers have an average NPS of 86—much higher than many industries, highlighting genuine patient advocacy. [2] NPS is not only easy to track over time, but also allows you to benchmark against competitors or industry averages. For rapid survey setup, you can use Specific's NPS survey template for urgent care experiences.

The power of follow-up questions

The power of automated followup questions cannot be overstated, especially in patient surveys. Well-crafted followups transform a set of answers into a real conversation, revealing what a respondent truly means. Specific’s AI asks targeted follow-ups in real time, acting like a skilled interviewer—clarifying unclear points, digging deeper on key issues, and capturing unique patient stories.

This is a game changer: automatic, intelligent followups save teams hours that would otherwise go to manual email follow-up—and they feel natural to the respondent. You get richer context for every response, not just for the most vocal patients but for everyone who shares feedback.

• Patient: "The wait time was okay, but I was uncomfortable."

• AI follow-up: "Could you share what made you feel uncomfortable while waiting?"

• Patient: "I didn’t really understand the treatment plan."

• AI follow-up: "What about the treatment explanation was unclear or confusing?"

How many followups to ask? In general, 2–3 follow-ups per question are enough to dig deep, while keeping the survey respectful of the patient’s time. It’s best to allow patients to skip deeper probing once they’ve given the information you need—Specific lets you adjust this easily.

This makes it a conversational survey: followups let the survey adapt to each patient, replicating the feel of a real-time chat—so you get a conversational survey experience that drives engagement and more honest answers.

AI analysis of unstructured feedback—insights at scale: While followups generate a wealth of detailed text, AI makes it easy to analyze responses. It can quickly surface key themes, summarize sentiments, and handle huge volumes of text effortlessly—even for surveys with thousands of responses. Specific's survey analytics tools save countless hours and deliver actionable insights.

Automated, in-context followup questions are a brand new concept in patient experience surveys—try generating a patient survey about urgent care experience and see the difference for yourself.

How to prompt ChatGPT (or GPT-4) to generate new questions for urgent care patient surveys

Want to brainstorm your own questions using AI? Try this simple approach—just remember, the more context you give, the better the questions get.

Start with a basic prompt to get ideas:

Suggest 10 open-ended questions for Patient survey about Urgent Care Experience.

But adding YOUR specific context, goals, or details about your audience will improve output. For example:

I am the director of an urgent care clinic in a busy urban area. I want questions that help us understand not just patient satisfaction, but what causes delays and how we make people feel during treatment. Suggest 10 open-ended questions for a patient survey about urgent care.

Then, organize and refine:

Look at the questions and categorize them. Output categories with the questions under them.

Once you see the categories (such as “Wait time,” “Medical explanation,” “Staff empathy”), prompt the AI again:

Generate 10 questions for categories Wait time, Staff communication, and Follow-up care.

This approach makes sure your survey is fully tailored to your needs, leveraging AI as a research assistant. You can use the Specific AI survey generator for a guided version of this process.

What is a conversational survey? Why use AI for patient surveys?

Conversational surveys replace clunky, form-based questionnaires with interactive, real-time chats. Imagine if your patients felt like they were talking to a helpful receptionist or nurse, not an online robot: that’s the experience modern, AI-powered survey platforms like Specific specialize in.

The big difference with AI survey makers is that they adapt to responses and help you get beyond tick-box data—surfacing real patient stories and “aha!” insights. Evidence shows that AI-powered surveys can hit 70-90% completion rates, versus 10-30% for old-school forms—that’s a dramatic lift in engagement. [4] And since AI analyzes responses 60% faster and with 95% accuracy, you’ll get trustworthy, actionable insights sooner. [5]

Why use AI for patient surveys? With the complexity of modern urgent care, you can’t afford to miss key patient feedback. Only AI handles volumes of freeform comments efficiently, and only a conversational survey feels as personal as the care you strive to deliver. Specific offers best-in-class user experience, making survey creation and response analysis smooth—for you and your patients.

See this urgent care experience survey example now

Jump in and see how fast you can start collecting richer feedback—Specific’s conversational surveys make it easy to turn patient insights into smarter care, without the usual survey headaches.