Here are some of the best questions for a hotel guest survey about Wi Fi speed, plus tips to help you create questions that unlock actionable insights. If you need to build your survey fast, you can generate your own Hotel Guest Wi Fi speed survey with Specific in seconds—it’s as effortless as chatting.
The best open-ended questions for hotel guest surveys about Wi Fi speed
Open-ended questions are invaluable when you want authentic guest stories and unfiltered feedback. They let people describe what mattered most—sometimes highlighting issues you never considered. Use them early in your survey for qualitative insights, or as a follow-up to dig deeper on a problem or delight.
Can you describe your experience using our hotel’s Wi Fi during your stay?
What activities did you need Wi Fi for (e.g., browsing, work, streaming) and how well did it perform?
How did Wi Fi speed impact your overall satisfaction with our hotel?
Were there any specific times or places in the hotel where Wi Fi speed was slower or faster? Please elaborate.
Did you encounter any problems connecting multiple devices to the Wi Fi?
What could we do to improve your Wi Fi experience at our hotel?
How did our Wi Fi compare to what you expected before your arrival?
If you had any issues with Wi Fi speed, how did you resolve them (if at all)?
How important is fast and reliable Wi Fi for your hotel choice, and why?
Is there anything else you’d like to share about your Wi Fi experience with us?
Open-ended questions can surface trends you’d miss with simple yes/no queries. Given that 98% of guests expect high-speed Wi-Fi, qualitative feedback will show you where expectations aren't being met. [1]
Best single-select multiple-choice questions for hotel guest surveys about Wi Fi speed
Single-select multiple-choice questions are perfect when you need to quantify guest experience or promote quick engagement. Sometimes, picking from a few short options is easier for a respondent than composing a full answer. These questions set the stage for deeper dives—combined with a smart follow-up strategy, you’ll unlock rich feedback at scale.
Question: How would you rate the overall speed of our hotel’s Wi Fi?
Very fast
Fast
Average
Slow
Very slow
Question: How many devices did you connect to our Wi Fi network during your stay?
1 device
2 devices
3-4 devices
5 or more devices
Other
Question: Did you experience any disruptions or drops in Wi Fi connection?
Yes, frequently
Yes, occasionally
No
When to follow up with "why?" If a guest says the Wi Fi was "slow" or experienced frequent drops, ask why, or what they were doing at those times. This follow-up bridges quantitative and qualitative insight, often revealing that bandwidth-hungry activities or peak times were the root cause. For example: "Can you share what you were doing when you noticed the Wi Fi was slow?"
When and why to add the "Other" choice? Always include "Other" when response options might not capture every guest experience—especially with diverse device usage. Follow-up prompts on "Other" responses can unlock unexpected insights, like niche devices or unique use cases that your team wouldn’t have thought to ask.
NPS-style questions for assessing Wi Fi satisfaction
Net Promoter Score (NPS) is a proven way to anchor guest sentiment around your Wi Fi services. By asking how likely a guest is to recommend your hotel’s Wi Fi, you tap into a standardized metric that’s easy to track—and essential for benchmarking over time. Given the fact that 83% of business travelers consider high-speed Wi Fi a top priority in hotel selection, tying Wi Fi NPS back to business objectives just makes sense. [3]
If you want to try this, create an NPS survey about hotel Wi Fi speed instantly—it’s all set up for you to customize, too.
The power of follow-up questions
Follow-up questions are game-changers for understanding the guest experience. Instead of sifting through vague responses, you can turn feedback into a real conversation. We’ve built a full guide on how automated follow-up questions work, and why they’re so powerful.
Specific uses AI to ask smart, contextual follow-ups in real time—just like an expert interviewer. This helps surface those ultra-specific details that static forms miss, all without any added burden on your team. For hotel guest Wi Fi feedback, this means AI can clarify strange device issues, probe for peak-usage slowdowns, or even discover if certain rooms have persistent problems. Real-time followups mean you don't have to chase people down with separate emails, saving huge amounts of time and unlocking richer insights.
Hotel Guest: "Wi Fi was unreliable during my meetings."
AI follow-up: "Were there particular times or locations when the connection was most unreliable?"
How many followups to ask? Two or three targeted follow-ups are usually enough to get full context, while keeping the flow engaging. And thanks to breakthroughs like our dynamic skip logic, the survey can automatically move on once you’ve got what you need—just toggle this in Specific’s settings.
This makes it a conversational survey, so feedback feels like an easy chat—not a tedious form.
AI survey response analysis made easy. Even mountains of open-ended guest comments become actionable thanks to AI-powered analysis. You can instantly analyze hotel guest survey responses with AI, spotting trends and summarizing key pain points, no matter how much raw text you collect. This takes the sting out of large-scale feedback and puts actionable insight within reach.
Automated follow-ups represent a new way to research. Try generating a survey with these smart follow-ups and see just how much deeper your feedback goes.
How to prompt ChatGPT (and other GPTs) to write hotel guest Wi Fi speed survey questions
You can easily use ChatGPT or any GPT-based AI to draft survey questions tailored to your guests’ needs. Start with a high-level prompt:
Suggest 10 open-ended questions for Hotel Guest survey about Wi Fi Speed.
If you want higher quality, always add more context. For example, include guest demographics, business travel details, or your hotel's location for richer, more on-target questions.
Our hotel mainly serves international business travelers who use multiple devices. Suggest 10 open-ended questions to understand their Wi Fi speed experience and how it affects their work.
Once you’ve got your list, ask for categories to make feedback easier to sort and understand:
Look at the questions and categorize them. Output categories with the questions under them.
Then, pick the categories that matter most for your Wi Fi upgrade, and take it further:
Generate 10 questions focused on "Device Connectivity" and "Streaming/Video Calls" for hotel guests.
This approach makes your survey specific to your unique hotel context and guest priorities.
What is a conversational survey?
Conversational surveys are the next evolution of feedback collection—a true back-and-forth where guests interact with an AI agent as naturally as they’d chat with staff. Unlike old-school forms, conversational surveys adapt questions and probe for details in real time, collecting insights that feel personal and relevant.
Here’s how they compare:
Manual Survey Creation | AI-Generated Conversational Survey |
|---|---|
Manually write and organize each question | AI drafts full survey instantly from your brief |
No real follow-ups without extra programming | Dynamic, context-aware probing in real time |
Responses can be superficial or unclear | AI clarifies and explores every answer |
Analysis is time-consuming, requires manual effort | AI summarizes, surfaces insights, and enables chat-based review |
Why use AI for hotel guest surveys? Put simply, an AI survey generator is faster, scales gladly as your guest list grows, and—thanks to natural, adaptive follow-ups—delivers insights that drive measurable improvements. AI survey examples for hotel Wi Fi speed show how detailed and actionable guest feedback can be when you use the right tools.
Specific stands apart by making conversational surveys frictionless for everyone involved. Both guests and staff appreciate a feedback experience that feels modern, engaging, and incredibly simple. For those looking to set these up quickly, see our guide on how to create a hotel guest survey about Wi Fi speed in just a few steps.
See this Wi Fi speed survey example now
Get actionable guest insights instantly—and finally understand exactly how your Wi Fi is affecting the hotel experience. Unlock more useful, deeper guest feedback by leveraging smart, automated follow-ups in every conversational survey you launch.