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Best questions for hotel guest survey about staff professionalism

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Adam Sabla

·

Aug 23, 2025

Create your survey

Here are some of the best questions for a Hotel Guest survey about staff professionalism, plus tips on how to create them. If you want to generate a custom survey in seconds, you can build your Hotel Guest survey with Specific’s AI survey generator—it’s effortless and tailored to your needs.

Best open-ended questions for Hotel Guest survey about staff professionalism

Open-ended questions are perfect when we want genuine stories, rich details, or nuanced opinions. They allow guests to express how staff professionalism really influenced their stay, revealing both highlights and improvement areas. For hotel guest surveys about staff professionalism, open-ended questions help us capture moments that matter—details that simple ratings just can’t.

  1. Can you describe a time when a staff member went above and beyond during your stay?

  2. In what ways did the staff contribute positively to your overall experience?

  3. How did the staff handle any issues or requests you had during your stay?

  4. What stood out to you—good or bad—about how the staff interacted with you?

  5. Were there moments when staff proactivity made your stay more enjoyable? Please share.

  6. What would you improve about staff professionalism based on your recent visit?

  7. Did any staff interactions disappoint you? Please explain what happened.

  8. How did you feel about the staff’s friendliness and attitude throughout your stay?

  9. Can you suggest one thing that staff could do differently to enhance guest experience?

  10. If you discussed special needs or preferences, how did staff respond?

Open-ended feedback uncovers what’s truly memorable or problematic—whether it’s outstanding friendliness or a dropped ball in guest service. It’s especially powerful because 89% of guests say staff friendliness is critical to their overall experience [1].

Best single-select multiple-choice questions for Hotel Guest survey about staff professionalism

Single-select multiple-choice questions work when we want to quantify responses or make surveys easy for guests to answer quickly. They’re excellent for pulse checks: getting broad trends without overloading the respondent. They also spark further conversations, opening the door to follow-up questions for richer insight.

Question: How would you rate the overall professionalism of our staff during your stay?

  • Excellent

  • Good

  • Average

  • Poor

Question: Did staff anticipate your needs before you made a request?

  • Always

  • Sometimes

  • Rarely

  • Never

Question: What aspect of staff professionalism made the biggest impression on you?

  • Friendliness

  • Responsiveness

  • Appearance

  • Problem-solving

  • Other

When to follow up with "why?" Single-choice questions are awesome for benchmarking, but to find out why someone chose “Average” or “Never,” always add a follow-up. For example, if a guest selects “Average” for staff professionalism, a smart follow-up could be: “What could we have done better to make your experience excellent?” This reveals actionable opportunities to improve.

When and why to add the "Other" choice? Always include “Other” if there’s a chance your fixed list might miss what matters most to some guests. Unexpected insights and rare but important feedback often pop up in those “Other” comments—and you can discover innovative ideas worth acting on, especially with conversational follow-ups digging deeper.

Remember, 91% of guests expect staff to be proactive—so targeted, actionable questions help identify where reality meets expectations [4].

NPS-type question: how likely are you to recommend us?

NPS (Net Promoter Score) is the industry gold standard for understanding loyalty. For hotel guest surveys about staff professionalism, asking an NPS question helps us see where our staff interactions directly influence advocacy—and, ultimately, hotel revenue. NPS works because a guest’s willingness to recommend reflects not only how they felt in the moment, but also their trust in our consistent professional standards.

If you want to try it, you can spin up an NPS survey tailored for hotel guests about staff professionalism right now—just a click and your NPS question (with staff professionalism context) is ready.

Why does this matter? One study shows that a 10% increase in employee engagement boosts guest recommendations by 4%, potentially adding $70,000 to $100,000 in annual room revenue [2]. That’s real ROI for upgrading staff professionalism.

The power of follow-up questions

We’ve seen that follow-up questions are where magic happens in conversational surveys. With AI follow-up questions, we go beyond “what” and “how,” digging into “why” and “tell me more.” This transforms uncertainty into clarity—surfacing not just opinions, but the reasons and stories that drive guest satisfaction.

  • Hotel Guest: “Staff were fine, but didn’t stand out.”

  • AI follow-up: “Can you share a moment when staff could have been more proactive?”

With AI-powered follow-ups, guests don’t have to write essays the first time. The survey feels like a conversation—natural and engaging—thanks to thoughtful, context-aware probing. And you, as the survey creator, don’t have to chase down details later via email.

How many followups to ask? In practice, 2–3 follow-up questions per open-ended prompt strikes the balance between depth and survey fatigue. With Specific, you control the limit or let respondents move on if you’ve got what you need.

This makes it a conversational survey: Instead of a boring form, you’re having a real dialogue—guests feel heard, and responses are way richer.

AI survey response analysis is easy: With AI, even massive volumes of free-text responses can be summarized and organized in minutes. You can learn more in our guide to analyzing survey responses with AI.

Think of follow-ups as your shortcut to stories, root causes, and actionable insight—try generating a conversational survey and see how AI elevates every guest’s feedback.

How to compose a GPT prompt for great hotel guest survey questions

Let’s say you want to tap into generative AI’s skill for crafting survey questions. A straightforward prompt is:

Suggest 10 open-ended questions for a hotel guest survey about staff professionalism.

But you’ll always get more relevant results by sharing context—about your hotel, goals, or typical guests:

We’re a mid-size hotel focused on business travelers and families. Please suggest 10 open-ended questions for a hotel guest survey focused on staff professionalism. We want to understand moments that matter most, guest expectations, and any gaps in service, with an eye on increasing recommendations.

After you’ve got some questions, ask AI to group them for clarity:

Look at the questions and categorize them. Output categories with the questions under them.

Then, pick your best-fit categories and prompt:

Generate 10 questions for these categories: staff responsiveness, guest expectations, and suggestions for improvement.

This gives you tightly focused, relevant surveys every time—and yes, you can always use Specific’s AI survey generator to shortcut this process further.

What is a conversational survey?

In traditional surveys, a guest answers predefined questions—often in rigid forms without room for nuance or clarification. Conversational surveys, by contrast, use AI to create an interactive dialogue: probing, clarifying, and tailoring follow-ups in real time. Every response is an opportunity for the next question to dig deeper or pivot, just like a great human interviewer.

Manual Surveys

AI-generated Surveys

Static, generic questions

Dynamically personalized prompts

No real-time follow-ups

Automated, intelligent follow-up questions

Difficult to customize quickly

Editable in plain language in seconds

Slow to analyze qualitative responses

AI-powered instant summaries and insights

Why use AI for hotel guest surveys? The difference is night and day. Specific lets you build surveys in minutes, gather much richer feedback, and analyze everything instantly—even open-ended responses. It’s conversational for the respondent, and so much less work for you as the creator. Curious how easy it is? Check out our full guide on how to create a hotel guest survey about staff professionalism with AI.

Every AI survey example you launch with Specific comes with first-class user experience and insight-capturing power—feedback becomes a real conversation, not a chore. Guests feel heard, and you get sharper, more actionable data for decision making.

See this staff professionalism survey example now

Start uncovering actionable insights from guests right away—see how a conversational survey about staff professionalism delivers feedback that drives real improvement. Leverage Specific’s AI to ask the right questions, follow up naturally, and reveal what keeps guests coming back.

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Sources

  1. gitnux.org. Customer Experience in the Hotel Industry Statistics

  2. hospitalitytech.com. Survey Reveals Correlation Between Hotel Employee Engagement and Guest Satisfaction

  3. hotelierscommunity.com. Hotel Staff Professionalism: Why it Matters?

  4. wifitalents.com. Customer Experience in the Hotel Industry Statistics

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.