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Best questions for hotel guest survey about pool experience

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Adam Sabla

·

Aug 23, 2025

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Here are some of the best questions for a hotel guest survey about pool experience, plus tips on designing questions that get real insights. Specific makes it effortless to build hotel guest surveys about pool experience in seconds.

Best open-ended questions for hotel guest survey about pool experience

Open-ended questions help uncover richer, more authentic guest insights—those subtle details that shape whether they’ll rave about your pool or never return. They’re invaluable when you want people to go beyond ticking boxes and actually tell you what matters, especially since 85% of hotel guests expect personalized service based on their preferences and past behavior [1]. Open-ends work best at the start, when discovering pain points, or when you’re testing new amenities.

  1. What did you enjoy most about the pool during your stay?

  2. Were there any aspects of your pool experience that could have been improved?

  3. Can you describe a memorable moment you had at our pool?

  4. How did you feel about the cleanliness and maintenance of the pool area?

  5. Did the pool facilities meet your expectations? Why or why not?

  6. How did our staff contribute to your experience at the pool?

  7. Were there amenities (towels, loungers, refreshments) you found lacking or exceptional?

  8. If you used the pool with children or family, how was their experience?

  9. What suggestions do you have for improving guest safety and comfort at our pool?

  10. Is there anything you wished had been available at the pool that wasn’t?

These questions invite constructive feedback and memorable stories—both key to raising satisfaction and loyalty.

Best single-select multiple-choice questions for hotel guest survey about pool experience

Single-select multiple-choice questions work wonders when you’re looking to quantify preferences, spot trends at a glance, or make it easy for guests to share their views fast. They’re especially effective for benchmarking—like tracking cleanliness (which remains a critical point, even as the Global Review Index hit 86.9% globally) [2]—or getting clear yes/no direction before probing deeper.

Question: How would you rate the cleanliness of the pool area?

  • Excellent

  • Good

  • Fair

  • Poor

Question: Which feature was most important to your pool experience?

  • Temperature of the water

  • Seating and loungers

  • Staff service

  • Other

Question: Did you encounter any issues during your time at the pool?

  • No

  • Yes, minor issues

  • Yes, major issues

  • Prefer not to say

When to follow up with "why?" Single-choice responses tell you what happened, but the real gold is in the “why.” For instance, if a guest selects “Fair” for cleanliness, following up with “Can you tell us what could be improved?” helps you zero in on actionable fixes. Guests’ insights like these can be the difference between one-time stays and repeat bookings—81.8% of satisfied guests plan to return [1].

When and why to add the "Other" choice? Always include “Other” when your list can’t cover every possibility or if you genuinely want to uncover unexpected preferences. Following up with “Please specify” can surface surprising details you might not have considered, leading to valuable operational tweaks.

Including an NPS question: does it make sense?

NPS (Net Promoter Score) asks, “How likely are you to recommend our hotel to a friend or colleague?” It’s a simple scale from 0 to 10 and is one of the most powerful ways to gauge overall loyalty, not just toward the hotel—but toward each feature, such as your pool experience. NPS is proven to link tightly to future behavior and positive online reviews [3]. Tracking your pool’s NPS over time helps you measure satisfaction trends, pinpoint promoters willing to advocate for you, and quickly surface detractors needing attention. If you want a ready-made NPS survey tailored for hotel guest pool experiences, see this pool-focused NPS survey builder.

The power of follow-up questions

We can’t overstate the impact of smart, timely follow-ups. They turn vague answers into clear insights and save you hours chasing guests for clarification. With Specific’s automated follow-up questions feature, our AI interviews guests in real-time—like a seasoned researcher would. It asks natural, context-aware “whys” and clarifications, collecting those critical details that canned forms miss entirely. This way, you get not just raw data, but the full story behind it—especially crucial when quantifying satisfaction drivers or exploring why Wi-Fi or towels might miss the mark.

  • Hotel guest: The pool area was OK.

  • AI follow-up: Could you tell us what parts of the pool experience felt just “OK” to you? Was there anything you felt was missing or could have made it better?

How many follow-ups to ask? Usually, 2–3 well-placed follow-ups are more than enough. The goal is to clarify and deepen—not to make the guest feel like they’re being grilled. With Specific, you can let the conversation flow naturally and set thresholds so the AI will move on once you’ve got what you need.

This makes it a conversational survey, not just a static form. Guests stay engaged and your data gets richer—without adding friction.

Easy AI analysis: If you’re worried about analyzing all that unstructured text, the good news is AI makes it simple. See how it works in our AI-powered survey analysis guide—it’ll save time, spot trends, and answer follow-up questions at scale for every open-ended response.

Follow-ups are a game changer. Try generating a survey and see the conversation unfold yourself.

How to write effective prompts for ChatGPT and other GPTs

If you want AI help crafting your hotel guest pool survey, start simple and get more specific as you go. For example:

Basic prompt:

Suggest 10 open-ended questions for hotel guest survey about pool experience.

But AI always works better with added context: who you are, your goal, or details about your pool.

We have a family-focused hotel with an indoor and outdoor pool. We care about safety, staff friendliness, and unique experiences for children. Suggest 10 open-ended questions to help us understand how families feel about our pool areas, what delights them, and what could be improved.

To organize your questions, try:

Look at the questions and categorize them. Output categories with the questions under them.

Then, focus on categories you care about most:

Generate 10 questions for categories: cleanliness, staff service, poolside amenities.

This approach helps you cover every angle and tailor the survey to your unique setting.

What is a conversational survey?

A conversational survey—like those you can create with Specific—is built to engage guests just as a friendly host or researcher would in a real interaction. Instead of bland forms, you get a chat-style experience with dynamic follow-ups, tailored tone, and easy skipping for irrelevant questions. It feels less like “filling a form” and more like a helpful, human conversation. That’s why we’re seeing higher response rates and deeper feedback in hotel settings.

Manual Survey

AI-Generated Conversational Survey

Static, form-like Q&A

Natural, flowing chat-style conversation

No follow-ups unless programmed in advance

Smart, real-time probing based on every answer

Slow to create, hard to customize

Instant AI survey generation with simple prompts *

Tricky to analyze open-text answers

AI distills insights and summarizes for you

Why use AI for hotel guest surveys? You free your team from manual scripting, get expert-grade questions and logic instantly, and unlock higher engagement—especially from guests used to digital experiences. Specific’s AI survey generator delivers best-in-class conversational surveys designed to reveal what really matters about the pool experience. For step-by-step help, see our guide to survey creation.

Our platform ensures that both creators and respondents enjoy a smooth, engaging process—one that fits naturally on mobile and delivers actionable insights for your team. That’s the AI survey difference in action.

See this Pool Experience survey example now

Get inspired—discover how a conversational survey can transform pool feedback into meaningful improvements. Enhance guest satisfaction and streamline insights today with an expertly crafted, AI-powered survey.

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Sources

  1. Customer Alliance. The importance of hotel guest satisfaction surveys and statistics about guest loyalty and repeat rates

  2. HospitalityNet. Review of the Global Review Index and insights on hotel cleanliness impact

  3. Zonka Feedback. NPS in hotel customer satisfaction surveys

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.