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Best questions for hotel guest survey about location convenience

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Adam Sabla

·

Aug 23, 2025

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Here are some of the best questions for a hotel guest survey about location convenience, plus our tips on how to craft them for richer insights. You can use Specific to build your own conversational survey in seconds—let’s dive in!

What are the best open-ended questions for hotel guest surveys about location convenience?

We love open-ended questions—they invite guests to share honest opinions, reveal unexpected needs, and give texture to your data. Open-ended questions are especially useful when exploring topics where you want the “why” and not just a yes or no. Here are our top 10 for hotel guest surveys about location convenience:

  1. What did you appreciate most about our hotel’s location during your stay?

  2. Were there any challenges or frustrations you experienced related to our location?

  3. How did the proximity to local attractions or business centers affect your trip?

  4. If you used public transport, how easy was it to access from our hotel?

  5. What surprised you (positively or negatively) about the surrounding neighborhood?

  6. Did our location meet your expectations based on booking information? Why or why not?

  7. What would make our hotel’s location more convenient for future guests?

  8. How did our location influence your decision to book here?

  9. Were there places you wanted to reach but found difficult from our hotel? Please explain.

  10. If you recommended us, what would you say about our location to a friend?

Tip: Open-ended questions help you spot patterns and generate improvement ideas straight from the guest’s perspective—which can translate into serious business impact. Each point in guest satisfaction correlates with real revenue: a Cornell study found that just a one-point uptick in satisfaction can mean a $10 million annual revenue boost for hotel chains.[1]

What are the best single-select multiple-choice questions for hotel guest surveys about location convenience?

Single-select multiple-choice questions are perfect when you need quick, quantifiable insights—especially at scale. They also lower the barrier for respondents, making feedback collection much easier. You can always layer in follow-ups to dig deeper.

Question: How would you rate the convenience of our hotel’s location for your visit?

  • Extremely convenient

  • Somewhat convenient

  • Somewhat inconvenient

  • Not convenient at all

Question: Which aspect of the location was most valuable for you?

  • Close to public transport

  • Near restaurants or shops

  • Proximity to tourist attractions

  • Easy airport access

  • Other

Question: Did our hotel’s location meet your expectations when booking?

  • Yes, fully

  • Somewhat

  • No, not at all

When to follow up with “why?” Sometimes guests may select an option, but you’ll want to know their motivations or context. If a guest chooses “Somewhat inconvenient,” asking “Could you tell us why you found the location inconvenient?” helps you understand and address specific pain points. This approach turns static answers into actionable feedback—one of the reasons why mobile app users who engage more report significantly higher satisfaction scores on hotel surveys.[2]

When and why to add the “Other” choice? Always include “Other” when you suspect there may be factors you haven’t considered. Prompting a follow-up (“Please describe what made the location valuable or challenging for you.”) can uncover hidden gems or new trends in what matters to your guests.

NPS question for hotel guest surveys about location convenience

The Net Promoter Score (NPS) is an industry staple for measuring loyalty and word-of-mouth potential. In the hotel space, it’s especially relevant for gauging if location convenience is helping—or hurting—referral rates. NPS is easy to deploy (“How likely are you to recommend our hotel to a friend or colleague, based specifically on our location?”). Segmenting responses by Promoters, Passives, and Detractors, and then using smart follow-ups, is a proven way to pinpoint what drives advocacy versus churn. Interested in a tailored NPS survey? Check out our NPS survey for hotel guests about location convenience—it’s ready to go.

The power of follow-up questions

Want to get beyond surface-level answers? It all comes down to high-quality follow-ups that clarify, dig deeper, and add context. Thanks to modern platforms like Specific, you don’t have to chase guests for clarifications by email—our automated follow-up questions probe in real time, just like a skilled researcher. This approach is especially suited to conversational surveys, delivering insights faster and with far less manual effort.

  • Hotel guest: “The location was fine, I guess.”

  • AI follow-up: “Could you share what made the location just ‘fine’? Was there anything that could have made it more convenient for you?”

How many follow-ups to ask? In our experience, 2–3 targeted follow-ups are often enough to get the complete picture. With Specific, you can set the AI to stop after a certain number of follow-ups or whenever your key info is captured. This keeps the experience seamless and avoids fatigue.

This makes it a conversational survey—not just a boring questionnaire. Your respondents feel heard, and you get answers that are meaningful, not vague.

AI analysis of open responses: Worried about handling large volumes of text? Our platform offers AI-powered response analysis, so you can explore guest sentiments and themes without drowning in unstructured feedback. See tips on how to analyze responses from hotel guest surveys with AI too.

Follow-up questions aren’t a fad—they’re the secret to getting deep, honest guest feedback. Try them out in practice by generating your own survey and see how the guest conversation unfolds.

How to prompt ChatGPT (or other GPTs) to generate awesome hotel guest survey questions

Not sure where to start? Here’s the fastest way to use AI to brainstorm great survey questions for hotel guests about location convenience:

Get a quick list with this prompt:

Suggest 10 open-ended questions for hotel guest survey about location convenience.

The more detail you give, the better your results. AI loves context! For example:

You are a hotel manager targeting business and leisure travelers. Your hotel is located downtown, but recent reviews mention both positive and negative experiences regarding local transportation, restaurants, and neighborhood safety. Generate 10 open-ended questions to reveal what matters most to guests about location convenience.

Next, organize your questions by theme for clarity and focus:

Look at the questions and categorize them. Output categories with the questions under them.

When you see which categories matter most (e.g., “Accessibility,” “Nearby amenities”), ask the AI to expand:

Generate 10 questions for categories Accessibility, Neighborhood Amenities, Safety.

Iterate until you have tailored questions for exactly what you want to explore.

What is a conversational survey?

A conversational survey means ditching static forms for a dynamic, chat-like experience—like talking with an expert interviewer. Modern AI survey generators, like Specific’s AI survey maker, create these surveys in minutes based on your prompts. The difference compared to traditional survey building is night and day. Rather than wrestling with boxy, one-size-fits-all templates and endless manual edits, you describe what you want in your own words. The AI turns that into a smart, context-aware survey—complete with probing follow-ups and logic you can easily tweak using the AI survey editor.

Manual Surveys

AI-Generated Surveys

Slow, form-based setup

Fast, prompt-based creation

Rigid, static questions

Conversational questions + adaptive follow-ups

Manual analysis of text responses

Automated AI analysis and summaries

Limited engagement

Engaging chat experience for guests

Why use AI for hotel guest surveys? AI-powered survey generators save you hours and elevate guest feedback—not only by making it easy to create and launch a professional survey, but by asking smarter questions while the conversation unfolds. Guest engagement goes up, answers get richer, and the survey stays friendly and professional. Curious how to start? Check our guide on how to create a hotel guest survey about location convenience for a step-by-step walkthrough and extra inspiration.

We’ve seen that when employee engagement is high, guests are more likely to recommend the hotel—each 10% bump in engagement can add up to $100,000 in annual room revenue.[3] That’s the kind of insight your conversational survey can help you reach, especially when it’s this easy to customize, launch, and analyze. Specific delivers a best-in-class experience for both survey creators and respondents—making the entire feedback process feel natural and productive.

See this location convenience survey example now

Get the insights you need in minutes—see our real AI-powered survey questions for location convenience, and experience how fast and simple collecting guest feedback can be. Take the first step toward better data and better decisions.

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Sources

  1. Customer Alliance. Guest Satisfaction Survey: More Than Just a Number

  2. Travel-Intel. Hotel Guest Satisfaction Survey: Rising Prices, Happy Lodgers

  3. HospitalityTech. Survey Reveals Correlation Between Hotel Employee Engagement and Guest Satisfaction

Adam Sabla - Image Avatar

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.

Adam Sabla

Adam Sabla is an entrepreneur with experience building startups that serve over 1M customers, including Disney, Netflix, and BBC, with a strong passion for automation.