Here are some of the best questions for a Hotel Guest survey about housekeeping service, plus tips for crafting them. You can build such a survey with Specific in seconds and start collecting meaningful insights right away.
Best open-ended questions for a hotel guest survey about housekeeping service
Open-ended questions let hotel guests give feedback in their own words—unlocking deeper insights, especially when you want to uncover unmet needs or surprising experiences. They’re perfect for understanding what’s really working (or not) with your housekeeping service. Hotels that offer personalized experiences see a 20% increase in customer satisfaction scores, so these qualitative insights are worth their weight in gold. [2]
If you could change one thing about the housekeeping service during your stay, what would it be?
Can you describe a memorable experience (positive or negative) with the housekeeping staff?
How did the cleanliness of your room meet your expectations?
What did you appreciate most about the housekeeping service?
Tell us about any issues or concerns you had with the housekeeping in your room.
How did the staff respond when you made a request related to housekeeping?
Were there any amenities or touches in the room that stood out to you?
Was there anything missing from your room that would have made your stay more comfortable?
How did the frequency and timing of housekeeping visits fit your preferences?
Anything else you’d like to share about our housekeeping or cleaning standards?
Best single-select multiple-choice questions for a hotel guest survey about housekeeping service
Single-select multiple-choice questions are great when you need to quantify feedback fast or want to gently guide guests into the survey—they’re less cognitively demanding than open-ended questions. They can kickstart a conversation that you dig into more deeply with follow-ups. Cleanliness stands out for guests: 65% of travelers cite cleanliness as the top factor influencing their hotel reviews. [4]
Question: How would you rate the overall cleanliness of your room upon arrival?
Excellent
Good
Average
Poor
Question: Did the housekeeping staff respond promptly to your requests?
Always
Usually
Sometimes
Never
Question: Which aspect of our housekeeping service was most important to you?
Room cleanliness
Staff friendliness
Attention to detail
Other
When to followup with "why?" If a guest selects “Average” for cleanliness, it’s smart for the survey to ask, “Could you tell us a bit more about what made the room just average?” Following up with “why” reveals specific pain points or expectations, and helps you make targeted improvements, rather than guessing what’s wrong.
When and why to add the "Other" choice? If standard options miss what the respondent truly cares about, “Other” plus a follow-up question can surface unexpected gems—like a guest who values scent, eco-friendly cleaning supplies, or privacy, which aren’t always on your radar.
NPS (Net Promoter Score) for hotel guest housekeeping service
NPS (Net Promoter Score) asks guests how likely they are to recommend the hotel to others, usually on a 0-10 scale. For housekeeping, it’s one of the most reliable ways to measure loyalty and advocacy—especially since 65% of guests are more likely to recommend a hotel with excellent customer service. [7] By combining NPS with context-specific follow-ups, you understand not just loyalty but exactly what’s driving it. See what an NPS survey for this use case looks like or generate one instantly.
The power of follow-up questions
Open-ended and conversational surveys only reach their full potential when you go deeper. Specific’s automated AI follow-up questions feature uses GPT-powered smarts to probe for details—just like a skilled interviewer. These follow-ups happen in real time, so the conversation feels natural and you get complete, nuanced context fast. It also means you don’t have to waste time emailing back and forth to clarify vague answers.
Hotel Guest: “The room was mostly clean.”
AI follow-up: “Could you tell me more about what made it only mostly clean? Were there specific areas that needed more attention?”
How many followups to ask? We’ve found 2–3 follow-ups is usually the sweet spot. You can also set surveys to skip to the next question once you’ve got the insight you’re after. Specific gives you control over this—so the conversation is thorough but not tiresome.
This makes it a conversational survey: Each question and response builds on the last, which puts guests at ease and gives you honest feedback—more like a chat, less like a boring form.
Easy analysis with AI: All that rich, unstructured feedback can feel overwhelming, but modern AI—like Specific’s AI survey response analysis—makes it effortless to review, summarize, and extract actionable insights without hours spent coding responses or reading every line. Learn how to analyze your hotel guest survey responses with AI.
These smart, automated followups are a breakthrough. Try generating your own survey and see how the experience flows—the insights are so much richer.
Prompting AI to generate questions for a hotel guest housekeeping survey
You can use AI tools like ChatGPT or any GPT-based generator to brainstorm survey questions. Try this as a starting point:
Suggest 10 open-ended questions for Hotel Guest survey about Housekeeping Service.
AI performs even better with more context. For example, specify your audience, your hotel’s positioning, the goals for the survey, and recent pain points or trends. Here’s a richer prompt:
I run a boutique city hotel, and I want to understand guest satisfaction with our housekeeping. Please suggest 10 open-ended questions that explore room cleanliness, staff interactions, and areas for improvement after their stay. We want to learn what surprises and delights guests, and what causes complaints.
Once you have your draft questions, try:
Look at the questions and categorize them. Output categories with the questions under them.
Then, drill deeper into what matters most by taking a category—e.g. “staff interactions”—and prompt:
Generate 10 questions for ‘staff interactions’ in the context of housekeeping service for hotel guests.
These techniques help you use AI like a research partner, refining as you go. Specific’s AI survey generator can handle all of these steps automatically if you prefer a guided experience.
What is a conversational survey?
A conversational survey feels more like a chat than a stuffy form. Instead of cold question blocks, the survey responds in real time, asks for clarification, and feels tailored—putting guests at ease and surfacing more honest feedback. The difference is stark:
Manual Surveys | AI-Generated Conversational Surveys |
|---|---|
Static, one-size-fits-all questions | Dynamically adapts questions and follow-ups based on responses |
Tiring to create and review | Fast AI-powered survey generation |
Shallow feedback—few details or context | Rich, actionable insights from conversational depth |
Manual response analysis | AI summarizes and analyzes responses instantly |
Why use AI for hotel guest surveys? With the stakes so high—cleanliness alone drives more than half of guest reviews—AI survey tools aren’t just efficient: they’re proven to increase response rates and the actionability of your feedback. AI makes it frictionless to launch best-in-class surveys, even if you’re not a research expert. Whether you’re looking for a quick AI survey example for housekeeping or want to start from scratch, Specific’s conversational surveys deliver a smooth and engaging experience for creator and respondent alike.
Want a step-by-step breakdown? Check out our guide on how to create a hotel guest survey about housekeeping service.
See this housekeeping service survey example now
Don’t wait to collect insights that will truly improve guest satisfaction—see exactly how a housekeeping service survey works when powered by AI. Enjoy effortless setup, actionable follow-ups, and automatic analysis the moment responses roll in.