Here are some of the best questions for a Hotel Guest survey about fitness center experience, plus our proven tips for crafting them. If you want to build a quick, high-quality survey, you can generate one instantly with Specific—it covers everything, even automated follow-up questions.
Best open-ended questions for hotel guest fitness center surveys
Open-ended questions are gold when you want real, nuanced feedback. They invite guests to share thoughts in their own words, uncovering details you might otherwise miss. These are the go-to questions to surface issues, suggestions, or positive moments that make your fitness center stand out. Research shows more than 50% of guests use hotel fitness facilities, and qualitative input pinpoints both what’s working and what needs work. [1][2]
What did you enjoy most about the hotel's fitness center during your stay?
If anything could be improved in the fitness center, what would it be?
Can you describe your overall experience using the fitness equipment?
How did the cleanliness and maintenance of the fitness center affect your workout?
Were there any amenities or equipment you felt were missing or outdated?
How did the fitness center compare to facilities you’ve used at other hotels?
Can you share a memorable moment—positive or negative—from your fitness center visit?
What motivated you to use (or not use) the fitness center during your stay?
How did our fitness center impact your impression of the hotel overall?
Do you have any other suggestions for improving the fitness center experience?
Single-select multiple-choice questions that work
Single-select multiple-choice questions are direct, easy to analyze, and perfect for quantifying guest satisfaction. They’re useful when you want structured feedback or need to “prime” the conversation before digging deeper with open-ended or follow-up questions. These can be a gentle intro before guests expand on their answers. It’s a proven method to keep response rates high and minimize respondent fatigue.
Question: How satisfied were you with the overall fitness center experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Question: Which fitness center feature was most important to you?
Modern equipment
Cleanliness
24/7 access
Instructor availability
Spacious layout
Other
Question: Did the fitness center meet your expectations?
Exceeded expectations
Met expectations
Did not meet expectations
When to followup with "why?" Always use a “why” follow-up when a guest selects a neutral or negative answer. It leads to specifics—“Why was the fitness center merely satisfactory?” reveals pain points you’d never get from a checkbox alone. For example, after “Met expectations,” ask, “Can you tell us more about what met or didn’t meet your needs?”
When and why to add the "Other" choice? "Other" options are essential when the full range of guest needs or experiences can’t be predicted. They allow guests to introduce fresh ideas and let you prompt a follow-up: “Please specify what was important to you.” This uncovers unexpected insights, sometimes unlocking competitive advantages you didn’t know you had.
Should you include an NPS question?
Net Promoter Score (NPS) is a powerful, industry-standard metric for seeing how well your fitness center drives loyalty. For hotel guest experiences, it quickly benchmarks satisfaction and signals future bookings. Because a great fitness center can be a deciding factor for repeat guests—especially knowing that 84% of young business travelers value personal time and 35% use it to work out [3]—NPS helps you identify how fitness amenities impact overall guest advocacy. If you want a ready-to-use NPS survey, Specific makes this process simple: just use this link.
The power of follow-up questions
Automated follow-up questions take your surveys to the next level. With AI-powered real-time follow-ups, you get the context, stories, and reasons hidden behind short or vague replies. This is a cornerstone of conversational surveys—a format Specific excels at. Our automatic followups work seamlessly, so you never leave valuable feedback unexplored. Learn more at our AI follow-up questions feature page.
Hotel Guest: “It was okay, but a bit crowded.”
AI follow-up: “Can you tell us more about when the gym was crowded and how it affected your experience?”
How many followups to ask? In practice, two or three follow-up questions are usually enough to uncover actionable detail, without tiring guests. With Specific, you can even set the system to stop at any point once the required details are collected.
This makes it a conversational survey: Instead of a cold form, the survey feels like an ongoing chat, naturally leading guests to share more, increasing both quality and completeness of responses.
AI-powered response analysis: Thanks to AI, even large amounts of unstructured text become easy to review and action. You can analyze your hotel guest survey with AI, easily extracting trends and verbatim highlights.
These AI-powered followups are game changing—try generating your own Hotel Guest survey and see how dynamic, in-depth feedback collection can work for you.
Prompting ChatGPT (or other AI) to generate great questions
Want to use ChatGPT or another AI to develop your survey questions from scratch? Start with a simple prompt:
Suggest 10 open-ended questions for Hotel Guest survey about Fitness Center Experience.
You’ll get better results if you add context about your hotel, the typical guest, and your goals:
We run an upscale city-center hotel with guests who value wellness. The fitness center is recently renovated, and we want detailed feedback on what guests like, what’s missing, and what improvements would increase satisfaction. Suggest 10 open-ended questions for a guest survey.
Once you have a list, ask the AI to group questions by theme, which uncovers the most important focus areas:
Look at the questions and categorize them. Output categories with the questions under them.
Then, prioritize or expand on a specific area with a targeted follow-up prompt:
Generate 10 questions for categories “equipment quality”, “cleanliness & safety”, and “fitness classes.”
This approach surfaces high-quality questions you can then personalize, or you can edit them instantly with Specific’s AI survey editor.
What is a conversational survey?
Conversational surveys are a new breed of feedback tool. Instead of scrolling through a static form, guests interact in a chat-like, dynamic format that feels intuitive and engaging. The AI asks, responds, and probes for context in real time—no scripts required. This results in higher engagement rates and richer, more actionable insights.
Here’s a quick comparison:
Manual Surveys | AI-Generated (Conversational) Surveys |
|---|---|
Rigid, one-size-fits-all form | Adapts questions to each guest’s responses |
No probing for more detail | Smart follow-up questions dig deeper |
Slow, manually created & analyzed | Instant design & AI-powered analysis |
Easily skipped by respondents | Feels like a natural conversation—higher response rates |
Why use AI for hotel guest surveys? For fitness center feedback in particular, AI-generated surveys adapt to the unique experiences of each guest. The ability to ask context-aware follow-ups—based on what the guest said—unlocks the “why” behind every answer. This means you get detailed, honest, and often surprising feedback that static forms will never provide. If you want a practical guide, check out our article on how to create a hotel guest survey about fitness center experience.
Specific is designed as the best-in-class platform for launching conversational surveys, ensuring smoother, more insightful feedback for both you and your guests.
See this fitness center experience survey example now
Curious how a conversational AI survey delivers powerful insights from your guests? See the survey in action and experience the difference—no coding needed, just a smarter, friendlier way to collect and act on feedback.