Here are some of the best questions for an employee survey about tools and resources, along with practical tips for crafting surveys that really work. At Specific, we make it easy for anyone to build and launch these expert-level, conversational surveys in seconds.
Best open-ended questions for employee survey about tools and resources
Open-ended questions are powerful. They let employees express their nuanced opinions, share stories, and highlight needs in their own words. We recommend open-ended questions when you want to dig deep, learn about root causes, or surface unexpected issues.
What tools or resources do you use most frequently to do your job well?
Which resource, if any, do you feel is missing from your current workflow?
Can you describe a recent situation where a tool helped you overcome a challenge?
Are there any tools you find particularly frustrating or inefficient? Why?
What improvements would you suggest for the resources provided to your team?
How do your current tools and resources support your professional growth and learning?
Is there a resource you wish you had access to that would make your job easier?
Can you think of any training or documentation that would help you use our tools more effectively?
Have you encountered any barriers when requesting or accessing new resources?
What’s one thing you’d change about our tools and resources if you could?
Letting employees talk through their experiences gives us richer data—often surfacing insights simple ratings would miss. And the benefits are quantifiable: companies that run regular engagement surveys see a 37% increase in employee retention rates [1], highlighting the value of collecting in-depth feedback.
Best single-select multiple-choice questions for employee survey about tools and resources
Single-select multiple-choice questions are perfect when we want quantifiable data. They help benchmark sentiment or usage at scale and give respondents an easy starting point—even if they're not sure exactly what to say yet. Once the conversation gets going, it's often easier to follow up with open-ended questions for more context.
Question: How satisfied are you with the current tools provided for your role?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Question: Which primary resource do you feel could use the most improvement?
Internal documentation
Communication platforms (e.g., Slack)
Project management software
Hardware or devices
Other
Question: Do you have easy access to the resources you need to perform your job?
Always
Most of the time
Sometimes
Rarely
Never
When to follow up with "why?" Whenever someone selects an option—especially if it’s negative or neutral—always ask “why?” as a follow-up. For example, if someone chooses “Dissatisfied,” asking, “Can you share a specific reason for your dissatisfaction?” uncovers actionable details that aren’t visible in the quantitative data alone.
When and why to add the "Other" choice? Always add an “Other” option when listing resources, tools, or pain points. Employee needs are diverse, and the “Other” choice (often with a follow-up “Please specify:”) routinely uncovers issues or best practices that weren’t even on our radar. These unexpected responses can shape strategy in surprising ways.
Should you use an NPS question for employee surveys about tools and resources?
You might think of NPS (Net Promoter Score) as a customer-only metric, but it works brilliantly with employees—especially around tools and resources. The NPS question asks how likely someone is to recommend the tools and resources provided by your organization to a colleague, on a 0–10 scale. This single, benchmark-style question is easy to track over time and provides a quick pulse on experience. With Specific, you can instantly generate an NPS survey for employees about tools and resources and start collecting data today.
Using NPS here is more than just a benchmark—according to Deloitte, 87% of organizations now use online survey tools because they streamline collection and analysis, making regular measurement practical instead of a burden [3].
The power of follow-up questions
Automated follow-up questions are a game changer, and a core part of a truly conversational survey. At Specific, our AI-powered survey builder can automatically generate smart, on-the-fly follow-ups based on the specific context of each response. This keeps the feedback relevant and deepens the insights automatically—no extra labor required. See exactly how automatic AI follow-up questions work in practice.
Employee: “I sometimes struggle to find up-to-date documentation.”
AI follow-up: “Can you give an example of when outdated documentation caused a problem for you?”
Employee: “The project management tool is overwhelming.”
AI follow-up: “Which aspects do you find most overwhelming, and what would help simplify them?”
Without follow-up, initial answers often lack enough detail to drive action—leaving us guessing about what people really meant.
How many followups to ask? In our experience, 2–3 thoughtful, targeted followups are typically enough to fully understand an employee’s perspective. But, it's key to make these optional—let people skip to the next question if they’ve already explained what you need. Within Specific, you can always adjust this balance easily in survey settings.
This makes it a conversational survey: Each exchange feels like a real conversation, which keeps respondents engaged and delivers much richer data than old-fashioned survey forms.
AI response analysis, open-ended answers, unstructured text: Even if you end up with a mountain of open text feedback, AI makes reviewing results easy. Instead of manually reading pages of responses, you can instantly analyze survey responses using AI for instant summaries and trends—saving hours of work and surfacing actionable insights.
These AI-driven follow-ups are an innovation everyone should experience firsthand. Try creating your own survey — it’s an eye-opener for anyone used to old-school, static forms.
Composing prompts for ChatGPT to generate great questions
If you’d like AI to help generate or ideate your own survey, context is key. Here’s a starting prompt:
Suggest 10 open-ended questions for employee survey about tools and resources.
But the more detail you give AI, the better the output. Try framing your goal and situation as well:
We’re surveying employees at a fast-growing SaaS company to learn how our tools and resources support their daily work, where gaps exist, and what improvements they recommend. Please suggest 10 open-ended questions to uncover both usage patterns and unmet needs.
After you have your draft questions, break them down by theme with another prompt:
Look at the questions and categorize them. Output categories with the questions under them.
Then, dive deeper into the topics you care about:
Generate 10 questions for categories “Documentation and Training” and “Cross-team Communication.”
This approach provides structure and focus—AI is at its best with clear, actionable guidance.
What is a conversational survey?
Conversational surveys transform the experience from a stale, disconnected form into an actual back-and-forth—much like a chat with a smart, attentive colleague. Instead of racing through static questions, employees respond in a natural, engaging flow—and the AI adapts in real time to dig deeper where needed.
Traditional, manual survey creation is slow and rigid: you brainstorm, edit, structure, and deploy your own questions, then fight with a spreadsheet to make sense of the feedback. In contrast, using an AI survey builder like Specific means you can generate, customize, and launch conversational surveys in minutes. The AI suggests expert questions, asks follow-ups, and summarizes results for you.
Manual Surveys | AI-generated Surveys |
---|---|
Time-consuming to create | Instantly generated from a simple prompt |
No follow-up or context | AI probes deeper for clarity and insight |
Static, boring forms | Feels like a real conversation |
Manual, tedious analysis | AI summarizes free-text responses for you |
Why use AI for employee surveys? AI-powered survey tools let us uncover actionable insights quickly, make employees feel truly heard, and dramatically cut the time and headaches of the old survey game. For a deeper dive on survey building, we cover the full process in this survey creation guide.
When you need an AI survey example for employee feedback on tools and resources, Specific stands out for user experience—keeping everything conversational and smooth for both creators and respondents.
See this tools and resources survey example now
Try our AI-generated employee survey—see how fast you can launch, and how much richer your feedback can be when every answer leads to a real conversation. Create, follow up, and get actionable insights in minutes with Specific.