Here are some of the best questions for a citizen survey about public health information access, plus smart tips on crafting surveys that generate useful insights. If you want to build your own survey in seconds, you can generate one with Specific instantly.
Best open-ended questions for citizen survey about public health information access
Open-ended questions invite people to share their experiences in their own words. They're perfect when you want honest feedback, discover barriers, or uncover details you never thought to ask. This format is especially valuable in areas as nuanced as public health information—since nearly 36% of American adults have basic or below-basic health literacy, clear, flexible questions matter more than ever [1].
What sources do you normally use to find information about public health issues?
Can you describe any challenges you've faced when trying to access health-related information?
In your view, how easy or difficult is it to understand public health announcements?
What would make it easier for you to find information about public health in your community?
Have there been times you needed health information but couldn't access it? Please explain.
How do you usually verify if public health information is trustworthy?
Can you recall a recent experience where public health information helped you make a decision?
What language(s) do you prefer when receiving health information, and why?
What topics in public health do you feel are not covered enough by available sources?
Is there anything else you'd like to share about accessing public health information?
Best single-select multiple-choice questions for citizen survey about public health information access
Single-select multiple-choice questions let you quantify opinions and spot trends quickly. They’re useful when you want data that’s easy to summarize, or when you’d like to ease respondents into conversation—especially for those who find open-ended questions intimidating. Having simple options can spark more feedback, which you can then dive deeper into with follow-up questions.
Question: How often do you seek out public health information?
Frequently (weekly or more)
Occasionally (once a month)
Rarely (a few times a year)
Never
Question: Where do you usually access public health updates?
Government websites
Social media
Healthcare providers
Traditional media (TV, radio, newspapers)
Other
Question: How confident are you in your ability to understand public health information you find?
Very confident
Somewhat confident
Not confident
When to follow up with "why?" For richer insights, always consider following up on multiple-choice answers with a “why” if a response seems significant. For example, if someone selects "Not confident," a good follow-up is: “What makes understanding public health information difficult for you?” This uncovers the root cause and helps you tailor your outreach where it matters most.
When and why to add the "Other" choice? Whenever your options can’t possibly cover every experience or source, adding “Other” lets people tell you something you hadn’t expected. The follow-up response to "Other" often reveals new barriers or alternative solutions you’d otherwise miss.
NPS question for public health information access surveys
NPS (Net Promoter Score) measures how likely someone is to recommend something—in this case, public health information resources—to friends or family. It’s simple and powerful, helping identify extremes: superfans and skeptics. This question works well for citizen surveys, showing if your info ecosystem is trustworthy and user-friendly. You can generate an NPS survey on this topic with one click using this link.
The power of follow-up questions
To get genuinely helpful data, good surveys don’t stop after one answer. Automated follow-up questions clarify meanings, uncover details, and keep the conversation natural—even at scale. That’s why Specific’s AI is designed to ask smart, contextual follow-ups in real time, just like a skilled researcher. This saves hours you’d otherwise spend chasing down ambiguous responses by email, while also making every respondent feel heard.
Citizen: “I use the internet for health news.”
AI follow-up: “Which websites or sources do you trust most for health news, and why?”
How many follow-ups to ask? For citizen surveys, 2–3 contextually relevant follow-ups are usually enough. Specific’s settings let you control this—you can stop after enough detail or let the AI keep probing until you get a clear answer. This balance helps avoid fatigue but collects what you need.
This makes it a conversational survey: Every respondent feels like they’re chatting with a real person. The result is honest, high-quality feedback with all the context you need.
AI response analysis, qualitative survey analysis, unstructured data: Even if you get loads of text, analyzing survey responses is easy with AI. See our guide on how to analyze citizen survey responses using AI—it’s now all about insights, not hours spent coding.
These automated follow-up questions are a game changer. Try generating a survey and see just how much better your results feel.
How to prompt GPT for great citizen health survey questions
If you want AI-generated survey questions, start with a broad prompt. For example:
Suggest 10 open-ended questions for citizen survey about public health information access.
Your results get much better if you give context about your goals or your audience’s profile. For example:
We’re surveying adults in urban areas who use both online and offline sources for health information. Our goal is to identify information gaps and improve communication. Suggest 10 open-ended questions for a citizen survey about public health information access.
Next, prompt the AI to organize and enhance your work:
Look at the questions and categorize them. Output categories with the questions under them.
Then, reviewing those categories, focus on the areas you care most about and drill deeper:
Generate 10 questions for categories "Challenges in accessing information" and "Trust in sources".
What is a conversational survey?
A conversational survey turns feedback collection into a dynamic, chat-like experience. Instead of static forms, respondents answer questions interactively, and the AI follows up based on each answer, much like an expert interviewer. This method is proven to boost engagement, surface richer insights, and reduce incomplete answers—especially important in public health, where navigating complex topics can be intimidating. One field study found that AI-powered conversational surveys produced more relevant and informative answers than traditional surveys [3].
Manual survey | AI-generated conversational survey |
|---|---|
Static, fill-in-the-blank | Chat-like, dynamic interaction |
One-size-fits-all follow-up | Personalized, intelligent probing |
Risk of unclear or missed insights | Deeper, more actionable data |
Manual response analysis | Built-in AI response analysis |
Why use AI for citizen surveys? With AI, you can generate, launch, and analyze complex surveys in minutes—not days. You’ll untangle hidden trends, improve health literacy, and adapt your outreach on the fly. Try an AI survey example powered by Specific to see how quick and stress-free it is to gather actionable insights, especially with smart conversational feedback loops.
If you want step-by-step guidance, check out our guide: how to create a survey for citizens about public health information access. This walks you through setup, logic, and best practices.
Specific offers a best-in-class experience, letting you easily edit, preview, and share conversational surveys—resulting in a feedback process that’s smooth and engaging for you and your respondents.
See this public health information access survey example now
Start collecting richer, smarter feedback with a citizen survey that feels like a real conversation—powered by AI, easy to launch, and deeply insightful. See how much better your results can be when you make your next survey conversational and context-aware with Specific.